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作者：Oliveira, Pedro; Roth, Aleda V.
作者单位：Universidade Catolica Portuguesa; Clemson University
摘要：E-Services, or the company's portfolio of service offerings available to its customers through the Internet, are an emerging area of interest to operations management. Yet little is known about the operations and capabilities needed for provision of business-to-business (B2B) e-services. This paper aims to make a contribution toward closing this gap. First, we develop a new construct of B2B e-service capability, a term that captures a generic set of five interrelated and complementary dimensio...
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作者：Jacobs, Brian W.; Subramanian, Ravi
作者单位：Michigan State University; Michigan State University's Broad College of Business; University System of Georgia; Georgia Institute of Technology
摘要：Extended producer responsibility (EPR) programs typically hold the producera single actor defined by the regulatorresponsible for the environmental impacts of end-of-life products. This is despite emphasis on the need to involve all actors in the supply chain in order to best achieve the aims of EPR. In this paper, we examine the economic and environmental implications of product recovery mandates and shared responsibility within a supply chain. We use a two-echelon model consisting of a suppl...
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作者：Sodhi, ManMohan S.; Son, Byung-Gak; Tang, Christopher S.
作者单位：City St Georges, University of London; University of California System; University of California Los Angeles
摘要：Supply chain risk management (SCRM) is a nascent area emerging from a growing appreciation for supply chain risk by practitioners and by researchers. However, there is diverse perception of research in supply chain risk because these researchers have approached this area from different domains. This paper presents our study of this diversity from the perspectives of operations and supply chain management scholars: First, we reviewed the researchers' output, i.e., the recent research literature...
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作者：Kirkizlar, Eser; Andradottir, Sigrun; Ayhan, Hayriye
作者单位：State University of New York (SUNY) System; Binghamton University, SUNY; University System of Georgia; Georgia Institute of Technology
摘要：We study the dynamic assignment of cross-trained servers to stations in understaffed lines with finite buffers. Our objective is to maximize the production rate. We identify optimal server assignment policies for systems with three stations, two servers, different flexibility structures, and either deterministic service times and arbitrary buffers or exponential service times and small buffers. We use these policies to develop server assignment heuristics for Markovian systems with larger buff...
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作者：Li, Kunpeng; Mallik, Suman; Chhajed, Dilip
作者单位：Texas State University System; Sam Houston State University; University of Kansas; University of Illinois System; University of Illinois Urbana-Champaign
摘要：We study the design of extended warranties in a supply chain consisting of a manufacturer and an independent retailer. The manufacturer produces a single product and sells it exclusively through the retailer. The extended warranty can be offered either by the manufacturer or by the retailer. The party offering the extended warranty decides on the terms of the policy in its best interest and incurs the repair costs of product failures. We use game theoretic models to answer the following questi...
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作者：Ardalan, Ali; Diaz, Rafael
作者单位：Old Dominion University; Old Dominion University
摘要：The bold lines that have separated the application of specific production planning and control techniques to specific production systems are being blurred by continuous advances in production technologies and innovative operational procedures. Oral communication among dispatchers and production units has given way to electronic communication between production planners and these units by continuous progress in information technologies. Current production literature alludes to the idea that, co...
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作者：Comez, Nagihan; Stecke, Kathryn E.; Cakanyildirim, Metin
作者单位：Ihsan Dogramaci Bilkent University; University of Texas System; University of Texas Dallas
摘要：We study a centralized inventory sharing system of two retailers that are replenished periodically. Between two replenishments, a unit can be transshipped to a stocked-out retailer from the other. It arrives a transshipment time later, during which the stocked-out retailer incurs backorder cost. Without transshipment, backorder cost is incurred until the next replenishment. Since the transshipment time is shorter than the time between two replenishments, transshipments can reduce the backorder...
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作者：Veeraraghavan, Senthil; Vaidyanathan, Ramnath
作者单位：University of Pennsylvania
摘要：We study how the seat value perceived by consumers attending an event in a theater/stadium depends on the location of their seat relative to the stage/field. We develop a measure of seat value, called the Seat Value Index, and relate it to seat location and consumer characteristics. We implement our analysis on a proprietary data set that a professional baseball franchise in Japan collected from its customers, and provide recommendations. For instance, we find that customers seated in symmetri...
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作者：Ardalan, Alireza; Diaz, Rafael
作者单位：Old Dominion University; Old Dominion University
摘要：Significant progress in production and information technologies and innovations in management of operations during the last couple of decades have made the production of small lots and deployment of Just-In-Time (JIT) concepts in flowshops possible. As a result, some researchers and practitioners have been seeking to improve the performance of non-repetitive systems using JIT concepts. In this process, the JIT concepts that were originally designed for mass production have been modified to ada...
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作者：Atasu, Atalay; Subramanian, Ravi
作者单位：University System of Georgia; Georgia Institute of Technology
摘要：We investigate the implications of collective and individual producer responsibility (CPR and IPR, respectively) models of product take-back laws for e-waste on manufacturers' design for product recovery (DfR) choices and profits, and on consumer surplus in the presence of product competition. We show that IPR offers superior DfR incentives as compared to CPR, and provides a level competitive ground. CPR may distort competition and allow free-riding on DfR efforts to reduce product recovery co...
