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作者：Iyer, Ananth; Saranga, Haritha; Seshadri, Sridhar
作者单位：Purdue University System; Purdue University; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; University of Texas System; University of Texas Austin
摘要：We study the linkages between firm-level quality initiatives such as quality management systems (QMS) and total quality management (TQM) and output productivity in the Indian auto component industry. We use externally validated quality certification and quality awards as proxies for QMS and TQM, respectively, as it is difficult to directly measure the QMS and TQM efforts of firms. We use an unbalanced panel of 220 firms and a balanced panel of 73 firms from the Indian auto component industry o...
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作者：Feng, Baichun; Yao, Tao; Jiang, Bin
作者单位：University of Memphis; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; DePaul University
摘要：The market-based adjustable contract for customized goods or services has emerged in outsourcing practices. Its objective is to minimize the operational risks inherent in today's volatile environment of operations. Our research reveals several important properties of this contract through a continuous-time analytical approach. Specifically, we consider the determination of this contract between two risk-averse firms through a Nash bargaining process. We derive the optimal adjusting mechanism a...
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作者：[Anonymous]
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作者：Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, Aaron
作者单位：Lehigh University; Arizona State University; Arizona State University-Tempe; Korea University; Arizona State University; Arizona State University-Tempe
摘要：Inter-customer interactions are important to the operation of self-services in retail settings. More specifically, when self-service terminals are used as part of customers' checkout processes in retail operations without the explicit involvement of retailers as the direct service providers, inter-customer interactions become a significant managerial issue. In this article, we examine the impact of inter-customer interactions at retail self-service terminals on customers' service quality perce...
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作者：Cayirli, Tugba; Yang, Kum Khiong; Quek, Ser Aik
作者单位：Ozyegin University; Singapore Management University; National University of Singapore
摘要：This study introduces a universal Dome appointment rule that can be parameterized through a planning constant for different clinics characterized by the environmental factorsno-shows, walk-ins, number of appointments per session, variability of service times, and cost of doctor's time to patients time. Simulation and nonlinear regression are used to derive an equation to predict the planning constant as a function of the environmental factors. We also introduce an adjustment procedure for appo...
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作者：Zhao, Xuying; Stecke, Kathryn E.; Prasad, Ashutosh
作者单位：University of Notre Dame; University of Texas System; University of Texas Dallas
摘要：Firms in service and make-to-order manufacturing industries often quote lead times and prices to customers. We define uniform quotation mode (UQM) as the strategy where a firm offers a single lead time and price quotation, and differentiated quotation mode (DQM) is where a firm offers a menu of lead times and prices for customers to choose from. Both modes are followed in practice. Firms should determine which is more profitable. We classify customers into two groups: lead time sensitive (LS) ...
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作者：Eynan, Amit; Dong, Lingxiu
作者单位：University of Richmond; Washington University (WUSTL)
摘要：Faced with demand uncertainty across multiple product lines, many companies have recourse to flexible capacities which can process different products in order to better balance the trade-off between capacity utilization and cost efficiency. Many studies demonstrated the potential benefit of using flexible capacity at the aggregate level by treating a whole plant or a whole process as a single stage. This paper extends these analyses by studying the benefits of flexible capacity while consideri...
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作者：Staats, Bradley R.
作者单位：University of North Carolina; University of North Carolina Chapel Hill
摘要：Examination of team productivity finds that team familiarity, i.e., individuals' prior shared work experience, can positively impact the efficiency and quality of team output. Despite the attention given to team familiarity and its contingencies, prior work has focused on whether team members have worked together, not on which team members have worked together, and under what conditions. In this paper, I parse overall team familiarity to consider effects of geographic location and the hierarch...
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作者：Zhang, Wei; Hua, Zhongsheng; Benjaafar, Saif
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Minnesota System; University of Minnesota Twin Cities
摘要：We consider a dual-sourcing inventory system, where procuring from one supplier involves a high variable cost but negligible fixed cost whereas procuring from the other supplier involves a low variable cost but high fixed cost, as well as an order size constraint. We show that the problem can be reduced to an equivalent single-sourcing problem. However, the corresponding ordering cost is neither concave nor convex. Using the notion of quasi-convexity, we partially characterize the structure of...
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作者：Cui, Zhijian; Loch, Christoph; Grossmann, Bernd; He, Ru
作者单位：INSEAD Business School; Siemens AG; Siemens Germany
摘要：It is becoming increasingly common to involve external technology providers in developing new technologies and new products. Two important phases involved in working with technology vendors are vendor selection and vendor management. Because for both steps theory development of key decision guidelines is still immature, we use detailed case studies of 31 innovation outsourcing projects at Siemens to develop grounded theory on provider selection criteria and on project management success driver...
