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作者：Legros, Benjamin; Bouchery, Yann; Fransoo, Jan
作者单位：Kuhne Logistics University
摘要：Despite the many advantages of containerization for goods transportation, the management of empty containers is a major disadvantage, driving costly repositioning operations. We investigate the potential for consignees to manage an inventory of empty containers at their location so as to enable direct reuse of these containers by consignors located in the surroundings. One difficulty is that the detention fees imposed by shipping companies under merchant haulage are nonlinear. Moreover, cleani...
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作者：Secchi, Enrico; Roth, Aleda; Verma, Rohit
作者单位：University College Dublin; Clemson University; Cornell University; Cornell University
摘要：This study formally develops and empirically tests a new construct, termed service improvisation competence (Serv-IC), that constitutes a novel way to improve customer experience in high-contact service contexts. Serv-IC is operationalized as the systemic ability of a service firm's employees to deviate from established service delivery processes and routines to respond in a timely manner to unforeseen events using available resources. Serv-IC is a realized operational competence resulting fro...
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作者：Cesaret, Bahriye; Dawande, Milind; Rajapakshe, Tharanga
作者单位：Ozyegin University; University of Texas System; University of Texas Dallas; State University System of Florida; University of Florida
摘要：Vacation Timeshare is a form of ownership or right to use of a resort property for a specific time period (typically a week) each year. Timeshare exchange refers to the non-monetary trading of timeshare weeks among owners, so that they can interchange their vacation homes to experience new destinations. The need for member participation during the exchange process has been well-recognized for a variety of practical reasons, including the reluctance of members to accept an authoritarian solutio...
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作者：Balcik, Burcu; Silvestri, Selene; Rancourt, Marie-Eve; Laporte, Gilbert
作者单位：Ozyegin University; Universite de Montreal; HEC Montreal; Universite de Montreal
摘要：We present a collaborative prepositioning strategy to strengthen the disaster preparedness of the Caribbean countries, which are frequently hit by hurricanes. Since different subsets of countries are affected in each hurricane season, significant risk pooling benefits can be achieved through horizontal collaboration, which involves joint ownership of prepositioned stocks. We worked with the intergovernmental Caribbean Disaster and Emergency Management Agency to design a collaborative prepositi...
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作者：Cao, Qingning; Geng, Xianjun; Stecke, Kathryn E.; Zhang, Jun
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Tulane University; University of Texas System; University of Texas Dallas; Fudan University
摘要：We study the impacts of retail bundling on a supply chain with a manufacturer and a retailer. The retailer orders a primary product from the manufacturer before demand uncertainty materializes, and can retail it in a bundle with a secondary product afterwards. Our findings reveal three effects of bundling. First, bundling can help a retailer mitigate the adverse consequences of demand uncertainty in the primary product and price-discriminate customers of the secondary product. Second, bundling...
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作者：Martinez-de-Albeniz, Victor; Wang, Jiao
作者单位：University of Navarra; IESE Business School; Sichuan University
摘要：Sourcing new products in advance entails significant risks for a buyer. To reduce the possibility of bringing a mediocre item to the market, buyers can build a large supply base and pick the best available products after uncertainties have materialized. Designing such a supply base is a challenging task: the buyer needs to decide how many suppliers to recruit, and how to split them across potential groups, such as product types or geographies. In this study, we propose a framework to design op...
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作者：Shantia, Ali; Aflaki, Sam; Ghoddusi, Hamed
作者单位：Universite Federale Toulouse Midi-Pyrenees (ComUE); Universite de Toulouse; TBS Education; Stevens Institute of Technology
摘要：We study the merits and limitations of technology improvement (TI) initiatives for managing input-price risk. Such initiatives (e.g., energy efficiency projects) typically reduce the consumption of an input commodity and so result in lower production costs, more sustainable operations, and/or an improved competitive position. This study explores whether TI can also serve to hedge risks. Although TI clearly reduces both average cost and risk exposure, some firms may actually benefit from input-...
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作者：Mejia, Jorge; Urrea, Gloria; Pedraza-Martinez, Alfonso J.
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Colorado System; University of Colorado Boulder
摘要：Online crowdfunding has emerged as a powerful tool to raise funds for emergency response. Crowdfunding campaigns can use two transparency tools to attract donors: updates and certification. Updates are additional messages that the organizer issues after launching the campaign and are a form of operational transparency when they communicate the campaign's work to donors. Alternatively, certification is a form of conventional transparency that ensures the campaign truly benefits a charitable pur...
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作者：Dasci, Abdullah; Guler, Kemal
作者单位：Sabanci University; Anadolu University
摘要：Many industries are characterized by large buyers and suppliers whose decisions are influenced by the strategic interactions among these parties. Here we present an economic model for a monopolistic buyer that needs to procure a critical item from two candidate suppliers competing to win the buyer's account. The buyer's objective is to design a procurement process that minimizes its total cost. We analyze this problem under one static and two dynamic procurement design choices and investigate ...
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作者：Qi, Wei; Shen, Zuo-Jun Max
作者单位：McGill University; University of California System; University of California Berkeley; University of California System; University of California Berkeley
摘要：We are entering an era of great expectations towards our cities. The vision of smart city has been pursued worldwide to transform urban habitats into superior efficiency, quality, and sustainability. This phenomenon prompts us to ponder what role the scholars in operations management (OM) can assume. In this essay, we express our initial thoughts on expanding OM to the smart-city scope. We review smart-city initiatives of governments, industry, national laboratories and academia. We argue that...
