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作者：Frazelle, Andrew E.; Rasulov, Toghrul; Wang, Shouqiang
作者单位：University of Texas System; University of Texas Dallas
摘要：Exclusivity is a key component of certain service offerings such as elite members-only social or country clubs. Indeed, such services may only appeal to customers if they limit the crowd density, that is, the maximal number of customers granted access to the service. We consider a service provider, who sets its crowd density cap in addition to its price. Customers are heterogeneous in both their willingness to pay (WTP) for the service and their density tolerance. Each customer purchases the s...
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作者：Aksin, Zeynep; Gencer, Busra; Gunes, Evrim Didem
作者单位：Koc University
摘要：Customers who renege from a queue signal dissatisfaction with the wait, possibly leading to lost business opportunities. Service organizations need to understand how queue features observed by waiting customers drive decisions to renege. Through a series of experiments run in the lab and online, this article demonstrates a relative progress effect in queues. This behavioral effect is created when a series of fast service times are observed early in a wait, followed by slower service times that...
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作者：Hill, James A.; Chu, Soh Hyun; Blount, Ian
作者单位：University System of Ohio; Ohio State University
摘要：While large purchasing organizations (LPOs) continue to push their supplier diversity and development efforts, disparities remain between minority- and majority-owned businesses. We examine existing disparities, investigate the factors contributing to these gaps, and discuss how LPOs may improve their engagement initiatives with minority-owned businesses, leading to mutual economic success. Through interviews with representatives of minority- and majority-owned businesses, we uncover the diffi...
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作者：Roehrich, Jens K.; Sarafan, Mehrnoush; Squire, Brian; Lawson, Benn; Bouazzaoui, Meriem
作者单位：University of Bath; University of Bristol; University of Oxford
摘要：Conflict is common within global supply chains, especially where the buyer and supplier span different cultures. In such settings, formal contracts assume an important role in providing a common language that specifies each party's roles, responsibilities, and liabilities. However, the primacy, use, and interpretation of contracts is subject to the cultural norms of the two parties involved. We adopt a multi-method research design to understand how cultural context affects how suppliers interp...
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作者：Zhu, Sheng; Wang, Jinting; Zhang, Zhe George
作者单位：Henan Polytechnic University; Central University of Finance & Economics; Western Washington University; Simon Fraser University
摘要：In this research, we investigate the economics of queueing systems with strategic non-risk-neutral customers, emphasizing the value-at-risk (VaR) framework. It is distinct from the moment-based utility structure of Naor's model by introducing the maximum loss customers can bear with a certain level of confidence. We consider both homogeneous and heterogeneous cases of risk preferences under different information levels. Our findings demonstrate that optimal strategies in observable queueing sy...
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作者：de Koster, Rene; Roy, Debjit; Lim, Yun Fong; Kumar, Subodha
作者单位：Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad; Singapore Management University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Managing the performance of intralogistics operations, that is logistics operations within facilities such as manufacturing plants, order fulfillment warehouses, ports and terminals, and retail stores, is critical in fulfilling customer expectations. Traditional decision-making for intralogistics operations is based on historical data, typically collected over long-range intervals with significant processing delays. However, nowadays, Internet of Things (IoT) applications are used to gather de...
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作者：Han, Xintong; Lu, Shijie; Wang, Xin (Shane); Cui, Nan
作者单位：Laval University; University of Notre Dame; Virginia Polytechnic Institute & State University; Wuhan University
摘要：The COVID-19 pandemic triggered a global shift from face-to-face instruction to online learning, posing new operational challenges for business schools, particularly in equipping students with quantitative skills essential for the labor market. Leveraging China's abrupt lockdown policies as a natural experiment, we examine the heterogeneous effects of online education on student academic performance. Using a panel dataset of 15,329 observations from 7,867 undergraduate students across nine Chi...
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作者：Xie, Yaqi; Wang, Zizhuo
作者单位：University of Chicago; The Chinese University of Hong Kong, Shenzhen
摘要：We consider a dynamic capacity control problem with seat selection and dynamic surcharge in the railway industry. In such problems, passenger arrives with a request for an itinerary, having a seat preference and a certain willingness-to-pay for seat preference. The decision-maker needs to decide at each time period whether to open each itinerary, a surcharge for each seat type in each open itinerary, and a seat assignment for each accepted request. The distinguishing feature of this problem is...
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作者：Mai, Yunke; Hu, Bin
作者单位：University of Kentucky; University of Texas System; University of Texas Dallas
摘要：Motivated by the recent rapid growths of freemium services, we study freemium service providers' dynamic operating policies to maximize their lifetime profits. We adopt a hybrid of the Bass diffusion model and the replicator equation from evolutionary game theory to capture the user base growth, and model the provider's dynamic decisions as an optimal control problem. We analyze two variants of the freemium business model inspired by two prominent examples, Dropbox and Spotify, which, respecti...
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作者：Zheng, Quan; Hu, Honggang; Pan, Xiajun Amy
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Tongji University; State University System of Florida; University of Florida
摘要：The concept of retail pass-through, including own-brand and cross-brand pass-throughs, is critical for channel management strategies. With a classical common retailer channel, our paper provides a novel perspective on channel pricing through the lens of retail pass-through, synthesizing and extending the existing results. By employing the conduct parameter approach, our study identifies two important driving forces behind channel pricing strategies: vertical strategic effect and competition mo...
