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作者：Rosenzweig, Eve D.; Kelley, Ken; Bendoly, Elliot
作者单位：Emory University; University of Notre Dame; University System of Ohio; Ohio State University
摘要：Excellent service is often discussed with an assumption of equivalency in its application, yet the reality is far more complex. Customers have distinct needs that pose distinct challenges for frontline service employees. In hotel settings, providing excellent service to a diverse set of guests is more nuanced when frontline employees themselves are from a wide variety of backgrounds. Whereas the literature considers operational tactics to promote excellence in guest service, it is unclear whet...
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作者：Havakhor, Taha; Rahman, Mohammad Saifur; Setia, Pankaj
作者单位：McGill University; Purdue University System; Purdue University; Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad
摘要：The indirect productivity gains related to information technology (IT), known as IT externalities, in inter-firm contexts have been extensively studied. However, the impact of IT investments within a business unit (BU) of a multibusiness firm on the productivity of other BUs remains unclear. Additionally, the conditions that facilitate such intra-firm externalities are not well understood. Research on resource externalities within multibusiness firms typically focuses on capacity-sharing benef...
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作者：Liu, Dehai; Rikhtehgar Berenji, Hossein; Gupta, Sushil; Chai, Ruirui
作者单位：Pacific University; State University System of Florida; Florida International University; North China University of Water Resources & Electric Power
摘要：Over the past two decades, there has been a rise in localized terrorist organizations that have seized control of geographical regions, leading to intricate spatial topological relations between areas controlled by terrorists and those populated by civilians. Given the complexity and duration of counter-terrorism operations, governments must continually adapt their strategies to defeat terrorists in diverse geographical configurations. These operations can be protracted and expensive, with num...
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作者：Ozbilge, Armagan; Benjaafar, Saif; Hassini, Elkafi; Parlar, Mahmut
作者单位：Dalhousie University; University of Michigan System; University of Michigan; McMaster University
摘要：Leveraging government tax incentives to prompt corporate charitable giving has gained considerable popularity over the past decade. This paper sheds light on the broader consequences of the U.S. government's tax-subsidy policy for charitable food donations, which is determined based on the fair market value (FMV) of the donated products. We incorporate the tax-subsidy into a monopolist food retailer's after-tax profit function. Market demand is both price- and quality-dependent, and the shelf-...
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作者：Zou, Fan; Sharma, Luv; Pekgun, Pelin; Ahire, Sanjay L.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; University of South Carolina System; University of South Carolina Columbia; Wake Forest University
摘要：Up to 40% of the food supply in the U.S. goes uneaten while one in nine individuals struggle to put enough food on their table. Food banks serve an important role in addressing food insecurity by matching the supply of excess food with the demand from the food-insecure population. They collect in-kind donations (non-discretionary food), often perishable and highly variable in their quality, quantity, content, and timing, and then distribute these donations to serve the needs of the food-insecu...
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作者：Chen, Ying-Ju
作者单位：Hong Kong University of Science & Technology
摘要：This paper studies a simultaneous-search problem in which a player observes the outcomes sequentially, and must pay reservation fees to maintain eligibility for recalling the earlier offers. We use postgraduate program applications to illustrate the key ingredients of this family of problems. We develop a parsimonious model with two categories of schools: Reach schools, which the player feels very happy upon joining, but the chance of getting into one is low; and safety schools, which are a sa...
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作者：Lu, Liling; Fang, Xin; Gao, Sarah Yini; Kazaz, Burak
作者单位：Syracuse University; Singapore Management University
摘要：In recent years, super fakes, that is, high-quality counterfeits, have gained popularity. The ability of super fake manufacturers to produce high-quality products has inspired a novel anti-counterfeiting measure: converting counterfeiters to authorized suppliers. We develop a game-theoretic model to examine the interactions between a brand-name firm with a licit home supplier and a counterfeiter who can be potentially converted to an authorized overseas supplier. Our analysis leads to three ma...
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作者：Peng, Yuqi; Song, Sining; Venkataraman, Sriram; Dong, Yan
作者单位：University System of Maryland; Salisbury University; University System of Maryland; University of Maryland College Park; University of South Carolina System; University of South Carolina Columbia
摘要：E-waste take-back regulation in the United States requires producers to manage their products at the end of life. This legislation aims to stimulate product and process innovations that reduce the environmental impact of E-waste. In this study, we employ a staggered difference-in-differences approach to explore the causal relationship between state E-waste regulations and eco-innovation among producers. Our results indicate that E-waste regulations significantly boost the number of eco-patents...
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作者：Gupta, Shubham; Guha, Samayita; Kumar, Subodha
作者单位：New Jersey Institute of Technology; State University System of Florida; Florida International University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：This article provides a comprehensive overview of the advancements and applications of operations research (OR) and management science (MS) in inventory management described by the Franz Edelman Award finalists from 1985 to 2023. The research presents the transformative potential of OR/MS in addressing complex inventory management challenges across various industries. Through an in-depth examination of the methodologies and solutions employed by these studies, we highlight the strategic implem...
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作者：Wuttke, David
作者单位：Technical University of Munich
摘要：Reverse factoring (RF) is a highly relevant form of supply chain finance. Whereas extant analytical studies indicate how RF should enable buyers to extend payment terms, sufficient empirical evidence is lacking. To hypothesize on payment term extensions, we study three motives-financing cost, fairness, and standardization. Our empirical evidence indicates the presence of all three. It extends former analytical work on RF adoption revolving around the financing cost motive only.
