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作者：Arora, Priyank
作者单位：University of South Carolina System; University of South Carolina Columbia
摘要：Scholars in management science and operations management (MS and OM) continue to make significant contributions to the notion of doing good with good operations. Impressively, the MS and OM literature has developed several pro-social sub-streams, such as healthcare operations, sustainability, and nonprofit operations; however, to the best of my knowledge, there are only two studies in the top MS and OM journals that mention LGBTQ+-related terms in their abstracts, keywords, or introductions (o...
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作者：Wang, Yang; Kim, Youngeui; Ghoshal, Abhijeet
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; University of North Carolina; Appalachian State University; University of Illinois System; University of Illinois Urbana-Champaign
摘要：Product reviews, a type of user-generated content (UGC), are found to affect sales; however, their impact on product returns has not been fully explored. Research has revealed that inflated ratings and catchy product images may increase returns, which spells trouble for sellers. To address the issue, we examine how product contextualization in customer-posted images and review texts helps online shoppers assess a product's functionality and aesthetics and, in turn, reduce returns. Using the ar...
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作者：Kim, Hyojeong; Murthy, Nagesh N.; Agarwal, Anurag; Park, Kwangtae
作者单位：University of Oregon; State University System of Florida; Florida Gulf Coast University; Korea University
摘要：Challenges faced by call centers in managing capacity, efficiency, service speed and quality, training, emotional labor, and turnover are intrinsically intertwined. Call center agents are considered frontline workers, and as such, they often deal with hostile behavior from rude customers. However, they are expected to suppress their feelings and maintain a courteous demeanor despite rude customer behavior, which results in emotional dissonance. Such working environments, where the frontline wo...
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作者：Kandula, Shanthan; Roy, Debjit; Akartunali, Kerem
作者单位：XLRI -Xavier School of Management; Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad; University of Strathclyde
摘要：E-commerce packages are notorious for their inefficient usage of space. More than one-quarter volume of a typical e-commerce package comprises air and filler material. The inefficient usage of space significantly reduces the transportation and distribution capacity increasing the operational costs. Therefore, designing an optimal set of packaging box sizes is crucial for improving efficiency. We present the first learning-based framework to determine the optimal packaging box sizes. In particu...
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作者：Baghersad, Milad; Zobel, Christopher W.; Farahani, Mehdi H.; Behara, Ravi S.
作者单位：State University System of Florida; Florida Atlantic University; Virginia Polytechnic Institute & State University; University of Houston System; University of Houston
摘要：Critical infrastructures in many countries face the problem of aging and, thus, require significant upgrades to continue serving their purpose for the next few decades, especially in the face of extreme weather events caused by global climate change. Given the urgent need for such improvements and the substantial funding gaps being experienced, prioritizing investments in critical infrastructures is a challenging task for governments. Furthermore, the need to assure equitable solutions, as wel...
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作者：Shalpegin, Timofey; Kumar, Ajay; Browning, Tyson R.
作者单位：University of Auckland; emlyon business school; Texas Christian University; emlyon business school
摘要：Economic sanctions and consumer boycotts are common tools to punish organizations for undesirable behavior and attempt to coerce them to change their actions. However, these tools occasionally spill over beyond the intended recipients and affect guiltless supply chain members, jeopardizing the principles of diversity, equity, and inclusion in supply chains. This study identifies four channels through which sanctions and boycotts propagate through supply chains. In particular, supply chain memb...
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作者：Fangyun Tan, Tom; Staats, Bradley R.
作者单位：Southern Methodist University; University of North Carolina; University of North Carolina Chapel Hill
摘要：Retention is a critical challenge for organizations, especially nonprofits, which often face higher turnover than for-profit firms. Unlike many for-profits, nonprofits have fewer financial resources to retain participants, so continued participation depends more on team climate and opportunities to learn by working together. We study these dynamics in the Girl Scouts Cookie Program. We collect sales and troop membership information between 2016 and 2018 from a local Girl Scout council consisti...
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作者：Wang, Yineng; Lin, Xi; He, Fang; Xu, Zhengtian; Shen, Zuo-Jun Max
作者单位：Hong Kong Polytechnic University; University of Michigan System; University of Michigan; Tsinghua University; George Washington University; University of Hong Kong; University of Hong Kong
摘要：Idle drivers' spontaneous relocation, when provided with sufficient information, has the potential to mitigate the supply-demand imbalance in ride-hailing services. As this potential remains ambiguous, this study aims to address two fundamental questions and derive managerial insights: Q1: To what extent can drivers' spontaneous relocation resolve the supply-demand imbalance? Q2: How can subsidies be designed to induce the platform optimum? We propose a leader-follower game-theoretic framework...
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作者：Taiwo, Enayon Sunday; Savin, Sergei; Chen, Yuohua (Frank); Chin, Kwai-Sang
作者单位：University of Winnipeg; University of Pennsylvania; City University of Hong Kong
摘要：This article introduces a novel scheduling approach for managing a mix of routine and same-day appointments in an outpatient clinic. While the well-known carve-out scheduling (COS) policy reserves the provider capacity for same-day patients, its use of dedicated slots for each patient class may increase the risk of system underutilization or overload and long patient wait times. We propose the mixed appointment scheduling (MAS) policy, which allows routine and same-day patients to share common...
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作者：Sullivan, Nicholas; Aggarwal, Rohit; Chatterjee, Promothesh; Midha, Vishal
作者单位：University of Mississippi; Utah System of Higher Education; University of Utah; Illinois State University
摘要：Self-driving vehicles have the potential to drastically reduce accidents caused by human errors, saving significant amounts of money in damages as well as human lives. However, public acceptance of the technology operating on public roads still needs to improve, as most Americans are uncomfortable sharing the road with a self-driving vehicle. The challenge for policymakers is to craft regulations that not only enhance the safety of self-driving technology but also foster public trust and accep...
