-
作者：Wu, Fan
作者单位：Chinese University of Hong Kong
摘要：The increasing prevalence of patent infringement litigation in recent decades has imposed significant costs on firms. This paper empirically examines how this legal risk influences a key operational decision: vertical integration. Drawing on the real options theory (ROT), we argue that managers reduce the extent of vertical integration to preserve flexibility and make operational adjustments in anticipation of unfavorable outcomes from patent lawsuits. Using a dataset of public firms and a tex...
-
作者：Li, Qiaomei; Gavin, Kara L.; Voils, Corrine, I; Mintz, Yonatan
作者单位：University of Wisconsin System; University of Wisconsin Madison; University of Wisconsin System; University of Wisconsin Madison; Utah System of Higher Education; University of Utah; US Department of Veterans Affairs; Veterans Health Administration (VHA); William S Middleton Memorial Veterans Hospital; Medical College of Wisconsin
摘要：Obesity is a critical healthcare issue affecting the United States. The least risk treatments available for obesity are behavioral interventions meant to promote diet and exercise. Often these interventions contain a mobile component that allows interventionists to collect participant-level data and provide participants with incentives and goals to promote long-term behavioral change. Recently, there has been interest in using direct financial incentives to promote behavior change. In general ...
-
作者：Hou, Liwen; Qu, Xinxue (Shawn); Chen, Yixing; Xue, Ling
作者单位：Shanghai Jiao Tong University; University of Notre Dame; University System of Georgia; University of Georgia
摘要：Platform firms are increasingly investing in value-added services (VAS), believing these investments in VAS universally contribute to their success. Although many studies have examined platform firms' core services (e.g., intermediation), systematic analyses of VAS provision strategies remain limited. In this article, we develop a game-theoretic model to analyze (1) the conditions under which platform firms benefit from providing VAS and (2) to which side(s) platform firms should provide VAS. ...
-
作者：Martinez-de-Albeniz, Victor; Aparicio, Diego; Balsach, Jordi
作者单位：University of Navarra; IESE Business School
摘要：Retail stores are an essential sales channel in the economy. What makes them resilient to external shocks? We propose a conceptual framework in which resilience is determined by (a) the intrinsic stability of the customer pool that the store serves and (b) the actions the store implements to cope with external shocks. We apply our framework to study the impact of COVID-19 pandemic on thousands of fashion stores across the world, using a novel high-frequency scraping method to infer daily sales...
-
作者：Mudambi, Maya; Clark, Jessica; Rhue, Lauren; Viswanathan, Siva
作者单位：University of Massachusetts System; University of Massachusetts Amherst; University System of Maryland; University of Maryland College Park
摘要：Misinformation has dire implications for both public welfare and the operational aims of user-generated content platforms. As a result, platforms have adopted various content moderation policies aimed at decreasing the volume and impact of misinformation. However, implementing new platform policies runs the risk of decreasing user contribution and alienating core users, and results regarding the efficacy of such policies are mixed. Herein, we empirically assess a prominence reduction policy ap...
-
作者：Goradia, Deepa; Byron, Kris
作者单位：University System of Georgia; Georgia State University
摘要：Research suggests that workgroup diversity influences various group and organizational-level outcomes. However, few studies consider its impact at the individual level, particularly in knowledge-related work, where workers have considerable discretion in making decisions. Our study aims to fill this gap by examining two significant types of workgroup diversity-gender diversity, a kind of bio-demographic diversity, and specialization diversity, a kind of job-related diversity-in a healthcare se...
-
作者：Ye, Fei; Liang, Lunhai; Cheng, T. C. Edwin; Li, Yina; Zhang, Minhao; Wang, Xiaojun
作者单位：South China University of Technology; Zhongnan University of Economics & Law; Hong Kong Polytechnic University; University of Bristol; University of Birmingham
摘要：Online consumer reviews (OCRs) publicly disclose consumer uncertainty about product valuations, enabling firms to acquire more accurate demand information. This paper develops a game-theoretic model in which a manufacturer sells products through both physical stores and a third-party online platform, which may operate in reselling or agency business modes. We investigate the interplay between OCR disclosure and business mode choices. We find that the manufacturer and the platform generally sha...
-
作者：Xing, Wenqian; Hua, Cheng
作者单位：Stanford University; Shanghai Jiao Tong University
摘要：Ambulance offload delays occur when emergency medical service (EMS) personnel are unable to promptly transfer patients to overwhelmed emergency departments. These delays postpone necessary care for the patient and hinder the EMS system from attending to new emergencies. This study introduces a real-time multi-priority patient transfer policy aimed at reducing these delays. We model the patient transfer problem as a stochastic dynamic program based on post-decision states, and develop approxima...
-
作者：Dada, Maqbool; Hathaway, Brett; Kagan, Evgeny
作者单位：Johns Hopkins University; Brigham Young University
摘要：Customer service has evolved beyond in-person visits and phone calls to include live chat, AI chatbots and social media, among other contact options. Service providers typically refer to these contact modalities as channels. Within each channel, customer service agents are tasked with managing and resolving a stream of inbound service requests. Each request involves milestones where the agent must decide whether to keep assisting the customer or to transfer them to a more skilled-and often cos...
-
作者：Kong, Demei; Xie, Karen; Yang, Jun
作者单位：Tsinghua University; Huazhong University of Science & Technology; University of Connecticut
摘要：To mitigate information asymmetry, Expert Review Programs, in which experts evaluate products on multiple dimensions, have gained traction on platforms. However, the role of multidimensional expert reviews and how they affect consumer behaviors remain unknown. Using an empirical opportunity on an automobile review platform, we investigate how multidimensional expert reviews affect subsequent consumer ratings and the underlying mechanism. Our findings first reveal that expert reviews tend to be...
