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作者：Hu, Ming; Huang, Weixiang; Liu, Chunhui; Zhou, Wenhui
作者单位：University of Toronto; South China University of Technology; Zhengzhou University
摘要：To alleviate the financial shortage for public service provision, a government agency may jointly finance, own, and run a service system with a private firm (in the manner of a joint venture) or delegate service provision to the firm subject to regulation in service price or wait time. We model the service system as a queueing system in which customers are heterogeneous in service valuation and sensitive to price and delay. While the government aims to maximize social welfare, the firm's goal ...
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作者：Saunders, Lance W.; Merrick, Jason R. W.; Autry, Chad W.; Galbreth, Michael R.; Bradley, Randy, V
作者单位：University of Tennessee System; University of Tennessee Knoxville; Virginia Commonwealth University; University of Tennessee System; University of Tennessee Knoxville
摘要：The relationship between product variety and sales has been extensively researched, but almost exclusively from the perspective of a new goods retail firm. Closed-loop supply chains for used goods, such as automobiles, offer unique challenges in terms of using reverse flows to create product variety at the retail location. Firms in used goods industries are unable to define their product mix a priori and may not even know which goods will be available to add to their sellable inventory. In thi...
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作者：Feng, Qi Annabelle; Li, Lei; Shanthikumar, J. George
作者单位：Purdue University System; Purdue University; Hong Kong Polytechnic University
摘要：The uncertainty in the supplier's material flows has become a norm rather than an exception in supply chains. The supply uncertainty can result in unexpected inventory shortfall, amplifying lost sales. However, the design of inventory replenishment and product pricing policy to mitigate both supply uncertainty and demand loss remains unexplored. This is because the resulting dynamic planning problem is highly nonconcave and thus intractable. To address this challenge, we propose an approach th...
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作者：Tan, Yinliang (Ricky)
作者单位：University of Houston System; University of Houston
摘要：The first-sale doctrine, which protects consumers' rights to resell purchased products, has been recognized by the US Supreme Court since 1908. In recent years, consumers have begun to purchase an increasing amount of virtual goods, which renders the first-sale doctrine unclear. There are two main challenges leading to the uncertainty of the first-sale doctrine in the digital age: lack of proper technology, and economic implications for developers and consumers. The advent of the blockchain so...
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作者：Xiao, Yongbo; Yu, Jing; Zhou, Sean X.
作者单位：Tsinghua University; Chinese University of Hong Kong
摘要：With rapid development of live-streaming e-commerce, an increasing number of firms are collaborating with live-streamers (e.g., online influencers and celebrities) to host online live-shows for selling their products. To reduce the firm's risk and motivate it to stock more, live-streamers can commit a minimum sales volume and/or the effort devoted to attracting fans and promoting the upcoming live-show. In this article, we study the roles of such sales and effort commitments on the performance...
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作者：Chen, Hongqiao; Hu, Ming; Liu, Jingchen; Ravid, Yaniv
作者单位：Nanjing University; University of Toronto; Renmin University of China
摘要：We show how prospect theory uncovers critical decision-making insights in the design of sequential experiences by formulating a general framework and applying it to three experience design settings. First, we study the problem of releasing a piece of good news versus bad news, where a firm may incrementally reveal the news over a preemptive period. We characterize the optimal release strategy for both types of news and show that when the ultimate news is good (resp., bad) and the audience is s...
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作者：Andrade-Rojas, Mariana Giovanna; Kathuria, Abhishek; Lee, Hsiao-Hui
作者单位：University System of Georgia; University of Georgia; Indian School of Business (ISB); National Chengchi University
摘要：Firms' multilevel access to information plays a significant role in improving operating performance. Increasingly, firms are enhancing their operational integration through information technology (IT) as they grapple with intense competition. Competition networks are an essential but often overlooked source of information that, if leveraged correctly, can provide firms with significant competitive and operational advantages. In this study, we develop a multilevel research model of operating pe...
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作者：Chen, Xi; Lyu, Jiameng; Wang, Yining; Zhou, Yuan
作者单位：New York University; Tsinghua University; University of Texas System; University of Texas Dallas; Tsinghua University; Tsinghua University; Tsinghua University
摘要：In addition to maximizing the total revenue, decision-makers in lots of industries would like to guarantee balanced consumption across different resources. For instance, in the retailing industry, ensuring a balanced consumption of resources from different suppliers enhances fairness and helps maintain a healthy channel relationship; in the cloud computing industry, resource-consumption balance helps increase customer satisfaction and reduce operational costs. Motivated by these practical need...
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作者：Wang, Yong; Perera, Sandun C.; Mangla, Sachin K.; Han, Linna; Song, Malin
作者单位：Dongbei University of Finance & Economics; Nevada System of Higher Education (NSHE); University of Nevada Reno; O.P. Jindal Global University; University of Plymouth; Anhui University of Finance & Economics; Anhui University of Finance & Economics
摘要：Ensuring universal health coverage is one of the top priorities under the United Nations' Sustainable Development Goals (SDGs). The World Health Organization recognizes the critical role of the health workforce in promoting this mission. However, developing countries throughout the world often experience shortages in the health workforce, especially during pandemic outbreaks such as coronavirus disease 2019. Governments and humanitarian organizations worldwide have supported health workforce d...
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作者：Frazelle, Andrew E.; Huang, Tingliang; Wei, Yehua
作者单位：University of Texas System; University of Texas Dallas; University of Tennessee System; University of Tennessee Knoxville; Duke University
摘要：Self-interested customers' form of reasoning and its consequences for system performance affect the planning decisions of service providers. We study procedurally rational customers-customers who make decisions based on a sample containing anecdotes of the system times experienced by other customers. Specifically, we consider procedurally rational customers in two-station service networks with open routing, that is, customers can choose the order in which to visit the stations. Because some ac...
