M&SOM - Manufacturing AND Service Operations Management

最新文章

• Practice-Based Research in Operations Management: What It Is, Why Do It, Related Challenges, and How to Overcome Them AI翻译
  作者：Gallien, Jeremie; Graves, Stephen C.; Scheller-Wolf, Alan
  作者单位：University of London; London Business School; Massachusetts Institute of Technology (MIT); Carnegie Mellon University
  摘要：Practice-based research-research performed with the intent of improving the operation of a collaborating practitioner-is an important endeavor for our field: such work may reveal new problems, interesting phenomena, and may also generate data, educational material, and solutions to important practical problems. We argue that the practical relevance of any operations management (OM) research is driven by the two dimensions of generalizability and validity, which together offer a framework for c...
• Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment AI翻译
  作者：Retana, German F.; Forman, Chris; Wu, D. J.
  作者单位：INCAE Business School; University System of Georgia; Georgia Institute of Technology
  摘要：Do service provider efforts to educate customers influence customer outcomes? We analyze the outcome of a field experiment executed by a major public cloud infrastructure services provider in 2011. Out of 2,673 customers who adopted the service during the experiment, 366 received a service intervention: an engagement through which the provider offered initial guidance on how to use basic features of the service. Before execution, it was unclear if this proactive customer education would have p...
• Pricing Personalized Bundles: A New Approach and an Empirical Study AI翻译
  作者：Xue, Zhengliang; Wang, Zizhuo; Ettl, Markus
  作者单位：International Business Machines (IBM); IBM USA; University of Minnesota System; University of Minnesota Twin Cities
  摘要：This paper studies the pricing strategies for personalized product bundles. In such problems, a seller provides a variety of products for which customers can construct a personalized bundle and send a request for quote (RFQ) to the seller. The seller, after reviewing the RFQ, has to determine a price based on which the customer either purchases the whole bundle or nothing. Such problems are faced by many companies in practice, and they are very difficult because of the potential unlimited poss...
• Improving Store Liquidation AI翻译
  作者：Craig, Nathan C.; Raman, Ananth
  作者单位：University System of Ohio; Ohio State University; Harvard University
  摘要：Store liquidation is the time-constrained divestment of retail outlets through an in-store sale of inventory. The retail industry depends extensively on store liquidation, both to allow managers of going concerns to divest stores in efforts to enhance performance and as a means for investors to recover capital from failed ventures. Retailers sell billions of dollars of inventory annually during store liquidations. This paper introduces the store liquidation problem to the literature and presen...
• Stockout-Based Substitution and Inventory Planning in Textbook Retailing AI翻译
  作者：Lee, Joonkyum; Gaur, Vishal; Muthulingam, Suresh; Swisher, Gary F.
  作者单位：Sogang University; Cornell University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Cornell University
  摘要：We demonstrate the value of utility-based choice models to estimate demand and plan inventory for new and used textbooks in the presence of consumer choice and stockout-based substitution at a university textbook retailer. Demand information is censored, the exact time of stockout is not observed, and the short selling season often does not allow for replenishment. Using data for 26,749 book titles from 2007 to 2011 and a simulation experiment calibrated on real data, we show that an attribute...
• Optimization and Simulation of Orthopedic Spine Surgery Cases at Mayo Clinic AI翻译
  作者：Ozen, Asli; Marmor, Yariv; Rohleder, Thomas; Balasubramanian, Hari; Huddleston, Jeanne; Huddleston, Paul
  作者单位：University of Massachusetts System; University of Massachusetts Amherst; Braude Academic College of Engineering; Mayo Clinic
  摘要：Spine surgeries tend to be lengthy (mean time of 4 hours) and highly variable (with some surgeries lasting 18 hours or more). This variability along with patient preferences driving scheduling decisions resulted in both low operating room (OR) utilization and significant overtime for surgical teams at Mayo Clinic. In this paper we discuss the development of an improved scheduling approach for spine surgeries over a rolling planning horizon. First, data mining and statistical analysis was perfo...
• The Impact of Supplier Inventory Service Level on Retailer Demand AI翻译
  作者：Craig, Nathan; DeHoratius, Nicole; Raman, Ananth
  作者单位：University System of Ohio; Ohio State University; University of Chicago; Harvard University
  摘要：To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from retailers, by testing this relationship in the field. We analyze a field experiment at the supplier Hugo Boss to determine how the supplier's inventory service level affects demand from its retailer customers. We find increases in histo...
• Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims AI翻译
  作者：Pince, Cerag; Ferguson, Mark; Toktay, Beril
  作者单位：Kuhne Logistics University; University of South Carolina System; University of South Carolina Columbia; University System of Georgia; Georgia Institute of Technology
  摘要：The high cost of lenient return policies force consumer electronics original equipment manufacturers (OEMs) to look for ways to recover value from lightly used consumer returns, which constitute a substantial fraction of sales and cannot be resold as new products. Refurbishing to remarket or to fulfill warranty claims are the two common disposition options considered to unlock the value in consumer returns, which present the OEM with a challenging problem: How should an OEM dynamically allocat...
• Postponable Acceptance and Assignment: A Stochastic Dynamic Programming Approach AI翻译
  作者：Kang, Keumseok; Shanthikumar, J. George; Altinkemer, Kemal
  作者单位：State University System of Florida; Florida International University; Purdue University System; Purdue University
  摘要：We study a new dynamic order acceptance and assignment problem of a make-to-order manufacturing or service system that produces heterogeneous products or services using heterogeneous servers. Unlike traditional dynamic order acceptance and assignment problems, in our settings the system can strategically postpone acceptance and assignment decisions for orders in hand. The system does this while waiting for more profitable orders to come and/or more productive servers to become available, with ...
• Supply Chain Planning for Random Demand Surges: Reactive Capacity and Safety Stock AI翻译
  作者：Huang, Lu; Song, Jing-Sheng; Tong, Jordan
  作者单位：Alphabet Inc.; Google Incorporated; Duke University; University of Wisconsin System; University of Wisconsin Madison
  摘要：Globalization, innovation, social media, and exposure to natural and man-made disasters have increased organizations' need to cope with demand surges: random, significant increases in demand in an otherwise relatively stable demand environment. To build supply chain capabilities, organizations face a choice between two fundamentally different sourcing strategies-reactive capacity and safety stock. We develop a framework to guide the joint sourcing strategy that minimizes the long-run average c...