M&SOM - Manufacturing AND Service Operations Management

最新文章

• Inventory Management in a Consumer Electronics Closed-Loop Supply Chain AI翻译
  作者：Calmon, Andre P.; Graves, Stephen C.
  作者单位：INSEAD Business School; Massachusetts Institute of Technology (MIT)
  摘要：The goal of this paper is to describe, model, and optimize inventory in a reverse logistics system that supports the warranty returns and replacements for a consumer electronic device. The context and motivation for this work stem from a collaboration with an industrial partner, a Fortune 100 company that sells consumer electronics. The reverse logistics system is a closed-loop supply chain: failed devices are returned for repair and refurbishing; this inventory is then used to serve warranty ...
• Cash Conversion Systems in Corporate Subsidiaries AI翻译
  作者：Chen, Weiwei; Melamed, Benjamin; Sokolinskiy, Oleg; Sopranzetti, Ben
  作者单位：Rutgers University System; Rutgers University New Brunswick; Rutgers University System; Rutgers University New Brunswick
  摘要：This paper models a cash conversion system in a subsidiary of a parent company where there is an active internal capital market, but otherwise the subsidiary has no access to additional external funds. The cash conversion system consists of a treasury, a single-product make-to-stock inventory, and a receivables pool. It implements a perpetual flow cycle, where funds convert to product and back to funds. The system is stationary, and revenues and costs flow directly to the parent company. The p...
• Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation AI翻译
  作者：Afeche, Philipp; Araghi, Mojtaba; Baron, Opher
  作者单位：University of Toronto; Wilfrid Laurier University
  摘要：Problem definition: We provide guidelines on three fundamental decisions of customer relationship management (CRM) and capacity management for profit-maximizing service firms that serve heterogeneous repeat customers, whose acquisition, retention, and behavior depend on their service access quality to bottleneck capacity: how much to spend on customer acquisition, how much capacity to deploy, and how to allocate capacity and tailor service access quality levels to different customer types. Aca...
• Dual Coproduct Technologies: Implications for Process Development and Adoption AI翻译
  作者：Chen, Ying-Ju; Tomlin, Brian; Wang, Yimin
  作者单位：Hong Kong University of Science & Technology; Dartmouth College; Arizona State University; Arizona State University-Tempe
  摘要：Many industries operate technologies in which multiple outputs (coproducts) are jointly produced. In some settings (vertical) the coproducts differ along a performance dimension and are substitutable. In other settings (horizontal) the coproducts differ in their applications and are not substitutable. In both cases, three important attributes of a coproduct technology are its processing cost, overall yield, and coproduct split, i.e., the proportion of each output produced. For both vertical an...
• Three Simple Approaches for Young Scholars to Identify Relevant and Novel Research Topics in Operations Management AI翻译
  作者：Tang, Christopher S.
  作者单位：University of California System; University of California Los Angeles
  摘要：The revolution in information technology has provided the research community in operations management (OM) with new areas to explore and many new avenues to develop. In recognition of this, many editors of OM journals strive to publish new ideas. These two forces generate strong motivation, but many young OM scholars find it difficult to find new OM research ideas. To address this challenge, I describe three simple thought processes (or approaches) that I have learned and used to identify new ...
• Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses AI翻译
  作者：Zhang, Dennis J.; Allon, Gad; Van Mieghem, Jan A.
  作者单位：Washington University (WUSTL); University of Pennsylvania; Northwestern University
  摘要：This paper studies how service providers can design social interaction among participants and quantify the causal impact of that interaction on service quality. We focus on education and analyze whether encouraging social interaction among students improves learning outcomes in massive open online courses (MOOCs), which are a new service delivery channel with universal access at reduced, if not zero, cost. We analyze three randomized experiments in a MOOC with more than 30,317 students from 18...
• The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity AI翻译
  作者：Cachon, Gerard P.; Daniels, Kaitlin M.; Lobel, Ruben
  作者单位：University of Pennsylvania; Washington University (WUSTL); Airbnb
  摘要：Recent platforms, like Uber and Lyft, offer service to consumers via self-scheduling providers who decide for themselves how often to work. These platforms may charge consumers prices and pay providers wages that both adjust based on prevailing demand conditions. For example, Uber uses a surge pricing policy, which pays providers a fixed commission of its dynamic price. With a stylized model that yields analytical and numerical results, we study several pricing schemes that could be implemente...
• Mitigating Spillover in Online Retailing via Replenishment AI翻译
  作者：Acimovic, Jason; Graves, Stephen C.
  作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Massachusetts Institute of Technology (MIT)
  摘要：Online purchases constitute about one-tenth of U.S. retail sales. The supply chains that support online retailing are fundamentally different from those that support traditional brick-and-mortar stores. Traditional solutions are not always appropriate to solve online retailing's operations problems; thus, there is an opportunity to understand and improve these novel supply chains. One key characteristic of the inventory systems for online retailing is demand spillover, whereby a stockout at a ...
• Clinical Trials for New Drug Development: Optimal Investment and Application AI翻译
  作者：Kouvelis, Panos; Milner, Joseph; Tian, Zhili
  作者单位：Washington University (WUSTL); University of Toronto; State University System of Florida; Florida International University
  摘要：Phase III clinical trials are expensive and require enrolling and treating hundreds or thousands of patients at many sites. The time and cost required to do so are uncertain, as is the economic value of the drug upon completion. We consider the problem of determining when and how many test sites should be opened and the rate at which patients should be recruited. We model the problem as a discrete time, discounted dynamic program with the objective of maximizing the expected net present value ...
• Contract Theory: Impact on Biopharmaceutical Alliance Structure and Performance AI翻译
  作者：Taneri, Niyazi; De Meyer, Arnoud
  作者单位：National University of Singapore; Singapore Management University
  摘要：Alliances for new product development have been studied extensively in the operations management literature. Alliances between an innovator and a partner create value by utilizing their complementary capabilities. In this paper, we seek to understand what drives the alliance structure: the choice between collaborative alliances where the parties exert joint efforts and sequential alliances where, for the most part, the partner takes over going forward. Our analysis of a data set of over 2,000 ...