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作者：Kagan, Evgeny; Dada, Maqbool; Hathaway, Brett
作者单位：Johns Hopkins University; Brigham Young University
摘要：Problem definition: Despite rapid advances in artificial intelligence, the adoption and effective use of customer service chatbots remain slow relative to their capabilities. This paper explores the behavioral reasons for these adoption hurdles. Methodology/results: We use incentivized online experiments to study chatbot uptake. The results of these experiments are threefold. First, people respond positively to improvements in chatbot performance; however, the chatbot channel is used less freq...
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作者：Chen, Zihao; Fu, Xingyu; Gao, Pin; Chen, Ying-Ju
作者单位：Xi'an Jiaotong University; University of New South Wales Sydney; The Chinese University of Hong Kong, Shenzhen; The Chinese University of Hong Kong, Shenzhen; Hong Kong University of Science & Technology
摘要：Problem Definition: This study examines a seller's joint information disclosure and pricing decisions when launching a new product with an easy-to-communicate objective attribute and a hard-to-describe subjective attribute. We analyze how consumer search cost, inventory level, and channel structure shape the seller's optimal information strategy. Results: For brick-and-mortar retailing, the seller should conceal (disclose) attribute information when the search cost is low (high). Interestingly...
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作者：Lu, Yingda; Bellos, Ioannis; Greenwood, Brad N.; Huang, Liqiang
作者单位：George Mason University; Zhejiang University
摘要：Problem definition: This work investigates the effect of technological monitoring on salesforce efficacy. While prior research has investigated the creation of incentive packages to resolve the principal-agent problem, the efficacy of increasingly inexpensive and widely available technological monitoring has received less attention. We argue that the effect of such programs on salesperson performance is ambiguous. On the one hand, such programs may increase performance by increasing transparen...
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作者：Disorbo, Matthew DosSantos; Ferreira, Kris Johnson; Balakrishnan, Maya; Tong, Jordan
作者单位：Harvard University; University of Texas System; University of Texas Dallas; University of Wisconsin System; University of Wisconsin Madison
摘要：Problem definition: Whereas artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on nonrepresentative data (outliers). How can humans and algorithms work together to make better decisions when faced with outliers and inliers? Methodology/ results: We study a human-AI collaboration on prediction tasks using a bias adjustment framework and hypothesize that humans tend toward na & iuml;ve adjusting ...
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作者：Dhanorkar, Suvrat; Park, Sungho; Wang, Lina
作者单位：Georgia Institute of Technology; University System of Georgia; Georgia Institute of Technology; Seoul National University (SNU); Pennsylvania State University; Pennsylvania State University - University Park; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University
摘要：Problem definition: To generate more sales, retailers are incentivized to open large stores. However, large store formats can carry negative environmental externalities. Entry of large stores in a community may stimulate mass consumption through its impact on consumer behaviors and local competition. In this study, we examine the local impact on the amount of consumer waste generated following an expansion of retail Supercenters. Methodology/results: We leverage the staggered expansion of Walm...
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作者：Eftekhar, Mahyar; Netessine, Serguei; Zheng, Yanchong
作者单位：Arizona State University; Arizona State University-Tempe; University of Pennsylvania; Massachusetts Institute of Technology (MIT)
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作者：Barriola, Xabier; Schmidt, William
作者单位：Tilburg University; Emory University
摘要：Problem definition: Responding to large hurricanes requires the deployment of food, shelter, and medical assistance to relieve the immediate needs of the victims. These services are supported by, and eventually fully transitioned to, local resources, such as grocery stores. However, disparities in local infrastructure and services may result in lowincome communities bearing a disproportionate burden from these disasters. We investigate this possibility by testing for differences in the percent...
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作者：Yang, Jingwen; Mishra, Anant
作者单位：Nevada System of Higher Education (NSHE); University of Nevada Las Vegas; University of Minnesota System; University of Minnesota Twin Cities
摘要：Problem definition: The opioid crisis has been called the worst drug crisis in American history. Although myriad factors influencing this crisis have been examined, the questions of whether and how the diversion of prescription (Rx) opioids from legal supply chain channels to illegal marketplaces contributes to the ongoing crisis remain understudied. Methodology/results: We utilize the enactment of the Drug Supply Chain Security Act (DSCSA) and cross-state variations in initial Rx opioid seizu...
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作者：Chen, Huijun; Chen, Ying-Ju; Park, Sung-Hyuk; Shin, Dongwook
作者单位：Hong Kong University of Science & Technology; Hong Kong University of Science & Technology; Korea Advanced Institute of Science & Technology (KAIST)
摘要：Problem definition: This paper explores budget allocation strategies for a multichannel ad campaign, where a marketing agency strives to maximize the total conversions by dynamically adjusting budget allocation over marketing channels. A salient feature of the problem is the interplay of spillover and carryover effects; namely, customers are exposed to ads through multiple channels, and thus ads from one channel affect the effectiveness of the subsequent ads from other channels. Methodology/re...
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作者：Carlsson, John Gunnar; Lim, Stanley Frederick W. T.; Liu, Sheng; Yu, Han
作者单位：University of Southern California; Michigan State University; Michigan State University's Broad College of Business; University of Toronto
摘要：Problem definition: Parcel logistics companies use zoning systems to manage last-mile delivery operations. This practice divides a service area into zones, each served by its own station and drivers. Designing an optimal zoning policy is challenging because the practical service area often includes many customer locations, and vehicle routing problems (VRPs) should be incorporated as a subroutine. Existing methods have limitations in modeling practical fleets with diverse vehicle types and bro...
