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作者：Chen, Jiguang; Wu, Xiaole
作者单位：Xiamen University; Xiamen University; Fudan University
摘要：In the presence of supplier quality risk, offering suppliers a higher procurement price or increasing inspection effort are two approaches to motivate a supplier to invest in higher quality. In this paper, we consider three sourcing and inspection strategies for a brand with two branch shops facing supplier quality risk: joint, mixed, and independent strategies. Under the joint strategy, the brand jointly sources for its two shops by offering a uniform procurement price and inspects both shops...
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作者：Hosseinifard, Zahra; Khatami, Mostafa; Abbasi, Babak; Van Houtum, Geert-Jan
作者单位：University of Melbourne; University of Wollongong; Royal Melbourne Institute of Technology (RMIT); Eindhoven University of Technology
摘要：Blood type substitution is an effective policy for improving the blood supply chain resilience in responding to shortages at hospitals. However, while compatibility of certain blood types provides an opportunity to better manage volatility in supply (donation) and demand (transfusion), in practice, it remains challenging to decide whether to use a compatible blood unit from the on-hand inventory (substitution) or to place an urgent or emergency order. Available evidence indicates that, in Aust...
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作者：Fang, Lei; Ouyang, Ying; Wang, Zhongbin; Zhan, Dongyuan
作者单位：Nankai University; Tianjin University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Recent years have witnessed the widespread use of data to recognize repeat and new consumers to offer them different prices, that is, behavior-based pricing (BBP). While extensive research has explored the market impacts of BBP, most studies overlook the congestion effects arising from increased demand. This study addresses this gap by investigating the impact of BBP in congestion-prone systems, such as food delivery, with a particular focus on how delay commitment strategies influence both fi...
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作者：Huang, Wengao; Wei, Zelong; Bao, Yongchuan; Tan, Yi; Yeung, Andy C. L.
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Xi'an Jiaotong University; University of Alabama System; University of Alabama Huntsville; Hong Kong Polytechnic University
摘要：The literature has highlighted the value of the solution business model for manufacturing firms. In this research, we investigate the dark side of providing customer solutions and challenge an assumption held by extant research: That shifting from selling individual products to providing customer solutions enhances buyer-supplier relationships. Drawing on the frame problem view and expectation-(dis) confirmation theory, we examine the impact of provision of customer solutions on customer defau...
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作者：Sobhanan, Abhay; Charkhgard, Hadi; Dayarian, Iman
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; State University System of Florida; University of South Florida; University of Alabama System; University of Alabama Tuscaloosa
摘要：Crowdshipping, a rapidly growing approach in Last-Mile Delivery (LMD), relies on independent crowdworkers to fulfill delivery orders. Building a sustainable network of crowdshippers is crucial for the long-term success of such systems, as participation is primarily driven by fair compensation. This is especially important for workers who rely on crowdwork as their main source of income, making equitable pay not just a matter of fairness but of financial well-being. In this study, we address se...
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作者：Theile, Keno; Hofer, Christian; Singhal, Vinod R.; Hoberg, Kai
作者单位：Kuhne Logistics University; University of Arkansas System; University of Arkansas Fayetteville; University System of Georgia; Georgia Institute of Technology
摘要：Firms are exposed to varying levels of supply chain risk and engage in efforts to resolve such risk. This paper examines how disclosures of supply chain risk and resolution during earnings calls affect firms' stock returns. Using natural language processing, we develop measures of supply chain risk and resolution from quarterly earnings call transcripts for a total of 129,981 firm-quarter observations between 2008 and 2019. We find that higher levels of supply chain risk are associated with lo...
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作者：Zavadskiy, Gleb; Muniasamy, Ilango Guru; Mithas, Sunil
作者单位：Auburn University System; Auburn University Montgomery; Auburn University; State University System of Florida; University of South Florida
摘要：This study assesses concentration of the top 50 universities (T50 concentration) in premier business journals and its correlation with journal impact metrics. We use 2008-2022 data from the Web of Science and Clarivate Analytics, focusing on 46 business journals from the University of Texas at Dallas (UTD 24) and Financial Times (FT 50) lists to document several findings. First, we find that the top 50 institutions, representing less than 0.5% of business schools globally, contribute a disprop...
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作者：Lim, Stanley Frederick W. T.
作者单位：Michigan State University; Michigan State University's Broad College of Business
摘要：Omnichannel retailing has changed the way consumers search for, evaluate, and purchase products. At the same time, product returns remain a costly and persistent operational challenge. Conventional wisdom holds that adding sales channels, particularly combining physical and non-physical touchpoints, should improve information about product fit and reduce return rates. However, it is unclear how the shopping experience across multiple channels influences what consumers buy and whether they retu...
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作者：Lu, Yang; Yan, Xiaoming; Yu, Yugang
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Tongji University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Popularity bias reflects the positive impact of popularity information on consumer choices. There are two common display formats for popularity information on online retail platforms: the total-based cumulative sales format, where the total sales of a product are displayed since its launch, and the period-based cumulative sales format, where only sales within a specific recent period are shown. Both types of popularity information are continuously updated. This paper focuses on the multiproduc...
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作者：Grewal, Dhruv; Ludwig, Stephan; Herhausen, Dennis; Grewal, Lauren S.; Ordenes, Francisco Villarroel; Kopalle, Praveen K.; Bohling, Timothy
作者单位：Babson College; University of Bath; Tecnologico de Monterrey; Monash University; Vrije Universiteit Amsterdam; Dartmouth College; University of Bologna; Cornell University
摘要：Organizations lose billions of dollars due to inadequate customer service. To improve service, and enhance customer satisfaction, frontline employees' (FLEs) use of relational communication may be key. During online customer service chats, FLEs provide key information and offer solutions, but they also can build customer relationships through conversations. In this article, we establish how relational perceptions get evoked in conversations and what influences they have for the outcomes of cus...
