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作者：Ertekin, Necati; Atasu, Atalay; Agrawal, Vishal V.
作者单位：University of Minnesota System; University of Minnesota Twin Cities; INSEAD Business School; Georgetown University
摘要：Most retailers offer trade-in programs that allow customers not only to trade-in a used product in part payment for the purchase of a new one, but also to return the new product purchased via a trade-in. In this context, we study how a jewelry trade-in program affects sales and returns of trade-in eligible versus ineligible new products, and how such programs can be better designed to improve profitability. We conduct an empirical analysis using data from a national jewelry retailer that incre...
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作者：Jiang, Baojun; Jin, Yannan; Liu, Chongguang; Wei, Hang
作者单位：Washington University (WUSTL); Shanghai University of Finance & Economics; Fudan University; Shanghai University of Finance & Economics
摘要：In modern consumer technology industries, manufacturers make substantial upfront investments in product quality, despite facing significant demand uncertainty-particularly regarding the size of the high-valuation segment that values quality highly. Dynamic pricing, where retailers adjust prices based on demand learning in the early period, may help mitigate this uncertainty. We develop a game-theoretic model to examine how a retailer's dynamic pricing capability impacts a manufacturer's wholes...
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作者：Jiang, X.; Tang, L-C; Ye, Z.; Zhang, X.
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作者：Liu, Xiexin; Chen, Xinwei
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; University of Tulsa
摘要：Retail recommendation systems increasingly operate as real-time decision engines that must personalize suggestions while respecting operational constraints such as inventory availability, category rules, and promotion policies. This is especially challenging in basket-based retail because transactions are set-valued and the observed checkout order is operational rather than behavioral. We study a governed agentic AI system for basket recommendation in which a Bayesian consumer world model serv...
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作者：Martagan, Tugce
作者单位：Northeastern University
摘要：There are more than 7,000 known rare diseases, yet around 95 % of them lack effective treatments. This paper explores how Operations Management (OM) research can help improve patient access to rare disease treatments. We first examine key challenges and opportunities from the perspectives of governments, industry, insurers, and patients. We then outline future research directions, focusing on regulatory frameworks, subsidy and incentive schemes, pricing and coverage decisions, (bio)pharmaceuti...
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作者：Chen, Hongqiao; He, Yihua; Qi, Jin; Zhang, Lianmin
作者单位：Nanjing University; Hong Kong University of Science & Technology; The Chinese University of Hong Kong, Shenzhen
摘要：We study a distributionally robust pricing model aimed at maximizing the worst-case profit under limited knowledge of consumers' valuation distribution. In addition to mean and variance, we incorporate asymmetric distributional information through semivariance, and then explore the robust optimal posted and randomized pricing strategy. We obtain the robust posted price and show that several series of asymptotic three-point distributions can approach the worst case gradually. The inclusion of a...
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作者：Ye, Fei; Liang, Lunhai; Cheng, T. C. Edwin; Li, Yina; Zhang, Minhao; Wang, Xiaojun
作者单位：South China University of Technology; Zhongnan University of Economics & Law; Hong Kong Polytechnic University; University of Bristol; University of Birmingham
摘要：Online consumer reviews (OCRs) publicly disclose consumer uncertainty about product valuations, enabling firms to acquire more accurate demand information. This paper develops a game-theoretic model in which a manufacturer sells products through both physical stores and a third-party online platform, which may operate in reselling or agency business modes. We investigate the interplay between OCR disclosure and business mode choices. We find that the manufacturer and the platform generally sha...
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作者：Xing, Wenqian; Hua, Cheng
作者单位：Stanford University; Shanghai Jiao Tong University
摘要：Ambulance offload delays occur when emergency medical service (EMS) personnel are unable to promptly transfer patients to overwhelmed emergency departments. These delays postpone necessary care for the patient and hinder the EMS system from attending to new emergencies. This study introduces a real-time multi-priority patient transfer policy aimed at reducing these delays. We model the patient transfer problem as a stochastic dynamic program based on post-decision states, and develop approxima...
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作者：Li, Chengzhang; Li, Yuanchen
作者单位：Shanghai Jiao Tong University; Tongji University; Tongji University
摘要：Firms commonly use audits to ensure their suppliers comply with social responsibility standards. Yet audits are imperfect: a type I error occurs when a compliant supplier is mistakenly flagged as non-compliant, and a type II error occurs when a non-compliant supplier is overlooked. We study an assembly network in which a firm sources inputs from two suppliers and designs an audit program under a limited budget. For each audited supplier, the firm determines the audit accuracy and the associate...
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作者：Chen, Cheng; Hu, Yuheng; Lu, Yingda; Hong, Yili
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; University System of Ohio; Ohio State University; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital; University of Miami
摘要：The growing prominence of live streaming has attracted the attention from both e-commerce practitioners and the research community. This paper investigates the impact of online retailers adopting live streaming technology in business operations on their product sales, dissecting dual roles of live streaming: information provision and customer relationship management. Leveraging multiple archival data sources, we combine econometrics with deep learning to analyze the nuanced, dual roles of live...
