-
作者：Jiang, X.; Tang, L-C; Ye, Z.; Zhang, X.
-
作者：Mir, Saif; Bansal, Saurabh; Ribbink, Dina; Coles, Phillip S.; Zacharia, Zach G.
作者单位：University of Delaware; Pennsylvania State University; Pennsylvania State University - University Park; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Lehigh University
摘要：Temporary economic shocks in local employment ecosystems, events that create temporary alternate employment opportunities for workers, tend to create operational challenges for firms. We investigate two dimensions of these challenges faced by firms that engage workers performing low-skilled tasks in the agricultural industry. We seek to understand (i) which workers leave during these shocks, and (ii) whether workers who choose to stay exhibit any change in their productivity. Both of these ans...
-
作者：Nozari, Salar; Alavi, Soogand
作者单位：University of Iowa
摘要：In digital marketplaces, product ratings play a critical role in shaping consumer demand and seller success, yet their relationship with logistical factors remains unexplored. This study investigates how deviations from promised delivery dates, whether early or delayed, influence product ratings. Using transaction-level data from a major e-commerce platform encompassing over 11M product purchases and 500K customers, we estimate the causal effect of deviating from the promised delivery time on ...
-
作者：Jetley, Gaurav; Zhang, He
作者单位：Colorado State University System; Colorado State University Fort Collins; California State University System; California State Polytechnic University Pomona
摘要：Electronic health record (EHR) clinical notes constitute a core documentation subsystem through which physicians externalize clinical assessments and care plans in narrative form. Yet clinical documentation is time intensive and is frequently viewed as an administrative burden, leaving limited evidence on whether and how physician note usage improves inpatient operational efficiency and downstream quality outcomes. This study examines the impact of lead physician note activity on discharge eff...
-
作者：Yan, Shuo; Chen, Kun; Li, Shaobo; Lin, Zhijie
作者单位：Zhejiang University; Shenzhen University; Southern University of Science & Technology; Tsinghua University
摘要：Specialized investment platforms significantly influence financial service operations by enhancing collective intelligence and uncovering trading opportunities. However, the large volume of data, particularly the prevalence of noise, hinders effective decision-making. Opinion leaders constitute a distinct and influential group of users on these platforms, and the question of whether their presence can help financial institutions make better decisions remains open. To address this key operation...
-
作者：Yang, Hui; Lu, Xianghua; Qiu, Liangfei; Zhang, Yicheng
作者单位：Fuzhou University; Fudan University; State University System of Florida; University of Florida; Huazhong University of Science & Technology
摘要：Creating curated guides or lists (e.g., Top 100 Places to Eat) is a common operational strategy employed by platforms as part of their reputation systems to assist customers in decision-making. Prior research has largely highlighted the effects of such guides on customer word-of-mouth (WOM) volume and valence. Moving beyond these aggregate WOM metrics, we extend this stream to examine how being listed in a guide (BLG) influences customers' likelihood of providing ratings and rating composition...
-
作者：Liu, Xiaotian; Alexopoulos, Christos; Peng, Yijie; Zhang, Cheng
作者单位：University System of Georgia; Georgia Institute of Technology; Nanjing University; Nanjing University
摘要：We study a production planning problem with linear, nonlinear, deterministic, and/or stochastic production relationships between the production plans and actual production quantities. We start by introducing a stochastic dynamic programing formulation of the problem with a Markovian assumption on the production relationships. Under specific conditions, we establish the convexity of the optimal cost-to-go function and closed forms of optimal policies. To solve the original problem in the genera...
-
作者：Zheng, Yijie; Chen, Youhua (Frank); Hedenstierna, Carl Philip T.; Yang, Jian
作者单位：Hong Kong Polytechnic University; City University of Hong Kong; University of Liverpool; Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark
摘要：We deal with a retailer's multi-product inventory system where customers randomly seek acceptable substitutes if their initial requests are not satisfied. Unsuccessful quests for substitutes would result in lost sales. Motivated by a consulting project as well as other real practices, we also choose to deal with further challenges posed by initially unknown base demand distributions and substitution probabilities; moreover, we aim to develop an offline learning method that (i) takes advantage ...
-
作者：Brooks, Llord; Jackson, Iana; Dobrzykowski, David D.
作者单位：State University System of Florida; University of South Florida; University of Arkansas System; University of Arkansas Fayetteville
摘要：Religious beliefs have often served as a lens through which communities interpret and cope with disasters. Not surprisingly, many non-governmental organizations (NGOs) that support disaster relief have roots in religious traditions. The religious orientation of an NGO is a key concern as it can influence volunteer outcomes and operational performance. This is important because volunteers are an indispensable asset for NGOs, playing a pivotal role in the efficacy of humanitarian aid efforts. Th...
-
作者：Leszkiewicz, Agata; Sunder, Sarang; Kumar, V; Dev, Chekitan S.
作者单位：University of Twente; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Brock University; Huazhong University of Science & Technology; Cornell University
摘要：Third-party distribution channels or intermediaries have become ubiquitous across a wide range of industries, offering firms access to new prospects and an opportunity to expand their customer base. Although prior work has investigated the short-term aggregate demand implications of intermediaries, the long-term customer relationship perspective has remained unexplored. Using customer-level data from a large U.S. hotel brand, we show that customers acquired via travel intermediaries (such as o...
