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作者：Zhou, Yushan; Dhanorkar, Suvrat; Song, Jinbo
作者单位：Chinese University of Hong Kong; University System of Georgia; Georgia Institute of Technology; Dalian University of Technology
摘要：Unforeseen events such as accidents and disasters cause substantial economic losses to firms worldwide each year. It is, therefore, crucial for firms to make targeted adjustments to their processes to effectively manage operational risks from such events. We examine whether and how firms engage in process innovation in response to elevated environmental risk. By exploiting exogenous shifts in environmental risk created by nearby spill and pollution (SP) accidents, we investigate the impact of ...
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作者：Mauro, Gabriele; Gualandris, Jury; Vanpoucke, Evelyne
作者单位：Universite Libre de Bruxelles; Solvay SA; Western University (University of Western Ontario)
摘要：To address climate change, firms that pursue carbon neutrality might adopt various CO2 abatement technologies, including purchasing carbon credits; investing in third-party CO2 capture and storage; or redesigning products, processes, buildings, and energy sources to abate CO2 emissions. Existing research yields mixed evidence of the effects of such actions, especially technological choices, on shareholder value, though. Building on the Natural Resource-Based View, this article seeks to establi...
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作者：Chen, Clara Xiaoling; Jiang, Wei; Yao, Wentao
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; Renmin University of China; Xiamen University
摘要：We extend the prior operations management literature on innovation by providing large-sample empirical evidence of the differential effects of customer-base concentration on two distinct outcomes of innovation: volume and radicalness. We predict a positive association between customer-base concentration and innovation volume and a negative association between customer-base concentration and innovation radicalness. Using a sample of 16,014 firm-year observations in business-to-business industri...
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作者：Kou, Binghan; Yu, Yimin; Yang, Yihang
作者单位：University of Wisconsin System; University of Wisconsin Superior; City University of Hong Kong; Xi'an Jiaotong University
摘要：Empirical evidence indicates that consumers experience a relative loss of excitement over time and miss their habits when refraining from consumption under repeated purchases. Despite the practices of first-time trials and welcome-back offers, how to exploit this habituation behavior through customized dynamic pricing is overlooked in the existing literature. In this article, we analyze the long-run optimal customized dynamic pricing strategy in the presence of consumer habituation for time/fr...
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作者：Mirzaee, Milad; Fata, Elaheh; Li, Guang
作者单位：Queens University - Canada
摘要：This paper examines how assortment size influences consumer purchasing behavior and retailer profits, focusing on the paradox of choice (PoC), where overly limited or excessive options can diminish purchase intent. Although PoC effects are well-documented in behavioral research, their impact on assortment and pricing strategies in retail remains underexplored. To bridge this gap, we formalize PoC mathematically by modeling the utility of the no-purchase option as a U-shaped function of assortm...
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作者：Brooks, Llord; Jackson, Iana; Dobrzykowski, David D.
作者单位：State University System of Florida; University of South Florida; University of Arkansas System; University of Arkansas Fayetteville
摘要：Religious beliefs have often served as a lens through which communities interpret and cope with disasters. Not surprisingly, many non-governmental organizations (NGOs) that support disaster relief have roots in religious traditions. The religious orientation of an NGO is a key concern as it can influence volunteer outcomes and operational performance. This is important because volunteers are an indispensable asset for NGOs, playing a pivotal role in the efficacy of humanitarian aid efforts. Th...
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作者：Li, Meng; Wang, Shuming; Xu, Liang
作者单位：University of Houston; University of Houston System; University of Houston; University of Chinese Academy of Sciences, CAS; Chinese Academy of Sciences; University of Chinese Academy of Sciences, CAS; Singapore Management University
摘要：This study examines the impact of a replenishment recommendation system on inventory management in convenience stores. We collaborate with a convenience store chain to implement the system in some locations while leaving others unchanged. We find that the introduction of the system increases reorder points and reduces order size, leading to a 2.9% improvement in service levels without requiring additional inventory and without negatively affecting sales or revenue. Additionally, it reduces man...
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作者：Liu, Fang; Guo, Pengfei; Wang, Yulan; Xi, Yuejuan
作者单位：Durham University; City University of Hong Kong; Hong Kong Polytechnic University; Southwestern University of Finance & Economics - China
摘要：Consider a public healthcare system consisting of a hospital, a mobile clinic (MC), and a population of potential patients. The government is concerned about the system's healthcare spending and the population's health outcomes. It decides the frequency and capacity of the MC service to maximize the social welfare that consists of two terms: the system's long-run average healthcare cost and the population's average quality-adjusted life year (QALY). We characterize the population's natural dis...
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作者：Zhang, Jing; Xu, Jian; Wang, Xuequn; Fan, Weiguo; Yao, Xiaoxu; Yang, Zhonghua
作者单位：Dongbei University of Finance & Economics; University of New Mexico; University of Iowa; Jilin University
摘要：Online reviews play an important role in explaining product demand. Our study extends the literature by assessing how arousal (the intensity of the emotion), an important dimension of emotion, and valence (the positiveness of the emotion) can affect product demand across different customer groups. Specifically, regarding product demand from new customers, consumers infer service quality from expressed valence and arousal from other consumers' reviews. Regarding product demand from returning cu...
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作者：Lu, Yang; Yan, Xiaoming; Yu, Yugang
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Tongji University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Popularity bias reflects the positive impact of popularity information on consumer choices. There are two common display formats for popularity information on online retail platforms: the total-based cumulative sales format, where the total sales of a product are displayed since its launch, and the period-based cumulative sales format, where only sales within a specific recent period are shown. Both types of popularity information are continuously updated. This paper focuses on the multiproduc...
