-
作者：Oliveira, Nuno; Schilke, Oliver; Lumineau, Fabrice; Huo, Baofeng
作者单位：Tilburg University; University of Arizona; University of Hong Kong; Zhejiang University
摘要：Trust is among the most critical factors in buyer-supplier relationships. In an effort to understand the origins of trust, power has become the focus of a burgeoning body of literature. However, research on the association between power and trust has been plagued by inconsistencies in terms of whose power and trust are being examined, which has led to confusion and hindered cumulative progress. We address this issue by disentangling the effect of the focal organization (actor effect) from the ...
-
作者：Yang, Ruina; Zhang, Yingdan; Yi, Zelong; Wang, Yulan; Pan, Yu
作者单位：Xi'an Jiaotong University; Xi'an Jiaotong University; Shenzhen University; Hong Kong Polytechnic University; Shanghai International Studies University
摘要：This article explores the interaction between demand expansion and information sharing in competing supply chains, where each supply chain consists of one manufacturer and one retailer. Retailers compete on quantity and decide whether to share their private demand information with their manufacturers, who then engage in demand expansion across the market. We show that retailers become more inclined to share information as manufacturers' expansion efficiency improves (i.e., the cost coefficient...
-
作者：Fang, Lei; Ouyang, Ying; Wang, Zhongbin; Zhan, Dongyuan
作者单位：Nankai University; Tianjin University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Recent years have witnessed the widespread use of data to recognize repeat and new consumers to offer them different prices, that is, behavior-based pricing (BBP). While extensive research has explored the market impacts of BBP, most studies overlook the congestion effects arising from increased demand. This study addresses this gap by investigating the impact of BBP in congestion-prone systems, such as food delivery, with a particular focus on how delay commitment strategies influence both fi...
-
作者：Liu, Wei; Kulkarni, Vidyadhar G.
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：We consider a joint admission and aggregate service rate control problem in a service system. Admission control involves deciding which arriving customers to admit and which to reject. Aggregate service rate control focuses on determining the staffing level and/or service rate for the system. We consider a general reward structure and a convex service cost structure to capture many variations that arise in practice. We show that, under specific structural properties of the revenue and cost fun...
-
作者：Hartmann, Nathaniel N.; Wieland, Heiko; Chaker, Nawar N.; Habel, Johannes; Tyler, Frederick J.
作者单位：State University System of Florida; University of South Florida; California State University System; California State University Monterey Bay; University of Tennessee Knoxville; University of Tennessee System; University of Tennessee Knoxville; University of Houston; University of Houston System; University of Houston
摘要：To improve sales and operational processes that support business outcomes, such as converting sales opportunities and the revenue from these conversions, firms invest in sales content platforms-shared digital warehouses for storing, managing, and distributing information required for sales activities. However, the effectiveness of such digital sales operations investments remains unclear. To investigate, this study explores the effects of salespeople accessing sales content platforms across tw...
-
作者：Quan, Shanshan; Zheng, Zhiqiang (Eric); Wang, Mingzheng; Hu, Xiangpei
作者单位：Zhejiang University; University of Texas System; University of Texas Dallas; Dalian University of Technology
摘要：Ensuring fair platform practices has become a critical challenge in Operations Management. Increasing anecdotal evidence suggests that digital platforms may leverage consumer data to engage in data-driven price discrimination (DDPD)-charging discriminatory prices to customers based on inferred willingness to pay. Yet, despite widespread concern, no platform has publicly acknowledged the operation of DDPD, and academic research has thus far lacked the means and empirical evidence to quantify it...
-
作者：Qu, Zhan; Raff, Horst; Stahler, Frank
作者单位：University of Gottingen; University of Kiel; Eberhard Karls University of Tubingen; Leibniz Association; Ifo Institut
摘要：Getting downstream firms in a supply chain to share private information about consumer demand with their suppliers is generally considered a prerequisite to dampening the bullwhip effect, that is, the amplification of demand shocks as they pass upstream in a supply chain. If downstream firms are reluctant to share their demand information, how can they best be incentivized to do so, and what does the optimal incentive scheme imply for the bullwhip effect and supply chain efficiency? We examine...
-
作者：He, Long; Soudagar, Irfan; Zhang, Yuli
作者单位：George Washington University; National University of Singapore; Beijing Institute of Technology
摘要：The placement of facilities in service regions with continuously distributed demand poses a difficult problem, often requiring discretization methods that can potentially introduce approximation errors. This study presents a robust approach to address this challenge of continuous spatial distribution by considering the problem of facility placement under the spatial uncertainty associated with future demand locations, without resorting to discretization and its associated errors. We propose a ...
-
作者：Kamalahmadi, Masoud; Zacharias, Christos; Gitlow, Howard; Demers, Stephen; Rubio-Delgado, Cristina; Walker, Katelyn
作者单位：University of Miami
摘要：Telehealth services became popular due to the COVID-19 pandemic, yet their operational impacts on healthcare organizations are not well-understood. Patient behaviors can vary significantly between telehealth and in-person appointments, introducing new challenges and opportunities for healthcare delivery. We examine two key behaviors contributing to nonadherence to medical appointments: No-shows and unpunctuality. Analyzing 412,415 telehealth and in-person appointments across a major US medical...
-
作者：Chen, Kedong; Mani, Ankur; Linderman, Kevin; Wang, Bing
作者单位：Rensselaer Polytechnic Institute; University of Minnesota System; University of Minnesota Twin Cities; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Much of the previous research on facility networks focuses on improving the network design, but a good design alone is not sufficient to ensure smooth operations against disruption risks. This study examines an underexplored question of where to invest in resilience in a facility network. Prior studies offered insights into this issue, with some scholars recommending a focus on critical nodes, while others emphasize the importance of critical paths that are sequences of adjacent nodes and edge...
