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作者：AbouAssi, Khaldoun; Walls, Corbin M.
作者单位：American University
摘要：Refugee camps have evolved into durable governance sites characterized by centralized authority and monopolistic service environments where residents lack exit options. While public administration scholarship extensively theorizes the benefits of participation, research often assumes a baseline of stable, democratic institutions, leaving participation under constraint underdeveloped. This study examines whether thin participation-awareness of feedback mechanisms and consultative outreach-is as...
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作者：Li, Jiayuan; Chen, Zhibin; Cui, Manqian; Zhang, Xuelian
作者单位：Sun Yat Sen University; LingNan Normal University
摘要：Understanding why public organizations manipulate performance data has become an essential theme in public administration scholarship. While prior research has extensively explored the individual and contextual drivers of gaming, the temporal dimension-specifically when manipulation occurs-remains remarkably underexplored. Moving beyond the impact of sporadic political events, this study examines the routine, institutionalized rhythms of the bureaucratic calendar. Utilizing satellite nighttime...
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作者：Lofaro, Ryan J.; Bell, Elizabeth; Jensen, Colt
作者单位：University System of Georgia; Georgia Southern University; University of Texas System; University of Texas Austin; University of North Carolina; University of North Carolina Chapel Hill
摘要：Lived experience representative bureaucracy theory has expanded the scope of representative bureaucracy by exploring traits beyond race, ethnicity, and gender. However, scholars have yet to focus on the intersection of symbolic representation, intersectionality, and professional qualities. In this article, we employ lived experience representative bureaucracy theory and intersectionality theory to understand which identities (veteran status, disability status, and gender) and professional qual...
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作者：Yang, Fan; Chai, Guigui
作者单位：Nankai University; East China University Political Science & Law
摘要：Street-level bureaucrats (SLBs) often employ compassion-seeking strategies when interacting with citizens under ambiguous policy conditions. However, citizens' responses to these strategies remain largely unexplored. This study thus examines whether SLBs' compassion-seeking strategies promote inspectees' cooperative responses under policy ambiguity. We conducted survey experiments using four real-world enforcement scenarios across emergency and routine regulatory contexts in China. The results...
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作者：Friedrich, Laurin; Eckhard, Steffen
作者单位：University of Duisburg Essen; Zeppelin University
摘要：While gender biases in public service delivery are well-established, we still lack empirical insights on the underlying behavioral micro-mechanisms. This article contributes toward closing this perennial gap by investigating gender differences in the complexity and emotionality of verbal bureaucrat-client communication. We build on a dataset comprising 154 dialogs recorded across different local public services in Germany. Combining rule-based and machine learning classification, we analyze di...
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作者：Wiechman, Adam; Deslatte, Aaron; Koebele, Elizabeth A.; Garcia, Margaret; Anderies, John M.
作者单位：Arizona State University; Arizona State University-Tempe; Princeton University; Indiana University System; Indiana University Bloomington; Nevada System of Higher Education (NSHE); University of Nevada Reno; Arizona State University; Arizona State University-Tempe; Arizona State University; Arizona State University-Tempe
摘要：Many public managers oversee complex systems that require them to navigate multifaceted organizational decision-making processes. While there is general recognition that institutions constrain information processing, rigorous study of how particular institutional designs influence the strategies used by organizations to process information and act on the systems they oversee is limited by existing theory and methodological approaches. We propose a theoretical approach that integrates establish...
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作者：Nam, Jaeyeong; Herd, Pamela; Jilke, Sebastian; Moynihan, Donald
作者单位：Kyung Hee University; University of Michigan System; University of Michigan; Georgetown University
摘要：A core claim of the administrative burden literature is that the experience of frictions during administrative encounters can generate psychological costs. Using a split-ballot survey experiment with a question order design (n = 3,812), we show that being asked to recall administrative encounters in a welfare program negatively affects people's psychological affect. Further, we show that the responses to burdens are asymmetric and consistent with a pattern of negativity bias in how people reca...
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作者：Nagtegaal, Rosanna; van der Heijden, Machiel; de Boer, Noortje; Tummers, Lars
作者单位：Utrecht University
摘要：This study investigates whether reducing administrative burdens can increase interest in active labor market programs among job-seeking women. Employing a user-centered approach, the research is divided into two phases. In Phase 1, we conduct interviews with women and a focus group with service providers to identify relevant barriers for take-up. The qualitative data shows that learning costs were the most prominent barrier. Learning costs could be further differentiated into three specific ty...
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作者：Ferraro, Vicente; Lotta, Gabriela; Honchar, Mykhailo
摘要：The actions of street-level bureaucrats (SLBs)-such as teachers, healthcare workers, and police officers-during crises and emergencies have received growing attention in public administration scholarship. Yet, a critical and underexplored dimension remains: the role of SLBs in context of war and armed conflict, where threats to personal safety, political coercion, and institutional collapse converge. This article investigates how war-and military occupation in particular-reshapes the everyday ...
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作者：Elston, Thomas; Wang, Han
作者单位：University of Oxford; University of Southampton
摘要：Can accountability to external bodies induce performance turnaround in struggling public services? And if so, must account-holders use incentives and sanctions to change account-giving organizations that have hitherto failed to self-correct, or can a gentler, more informational regime suffice? Building on recent research into low-stakes accountability, we argue that feedback and standard-setting on their own may stimulate departmental turnarounds in complex, multiservice organizations by direc...
