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作者：Cheshin, Arik; Glikson, Ella; Lavee, Einat; Gabriel, Allison S.
作者单位：University of Haifa; Bar Ilan University; Purdue University System; Purdue University
摘要：The existing emotional labor literature has traditionally focused on face-to-face or voice-to-voice customer service interactions. However, as text-based service exchanges have become increasingly common-and, for many customers, preferred-new research questions have emerged. Specifically, how does emotional labor unfold in text-based communication between customer service representatives (CSRs) and customers? And, relatedly, do these interactions involve different emotional labor strategies co...
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作者：Shanklin, Braydon C.; Sabey, Tyler B.
作者单位：University of Mississippi; Arizona State University; Arizona State University-Tempe
摘要：The literature on resilience has focused predominantly on the consequences of resilience for the resilient individuals themselves. Yet, current theorizing on workplace events suggests that the critical and eye-catching nature of demonstrating resilience is likely to draw the attention of other employees. We explore these interpersonal dynamics surrounding resilience by developing and testing a model that delves into the consequences of employees observing their coworkers' resilience. Drawing f...
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作者：Cortina, Jose M.; Kadolkar, Imran; Volk, Stefan; Thoni, Christian
作者单位：Virginia Commonwealth University; Ball State University; University of Sydney; University of Lausanne
摘要：Many organizations express concern over the gender composition of their workforce. Interventions designed to encourage gender parity are, however, more common than they are successful. We argue that one of the reasons for continued gender disparity is greater male variability. The notion that males of many species, including humans, have more variance in many characteristics than do females is well-known among biologists and ecologists, but its importance for the gender makeup of the workforce...
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作者：Kossek, Ellen Ernst; Allen, Shalene J.; Lawson, Katie M.; Hammer, Leslie B.; Bodner, Todd; Xu, Jiayun; Holladay, Courtney L.; Woods Herron, Amanda; Cavanaugh, Katelyn J.; Perry, MacKenna
作者单位：Purdue University System; Purdue University; Stanford University; Kansas State University; Ball State University; Oregon Health & Science University; Portland State University; Oregon Health & Science University; University of Texas System; UTMD Anderson Cancer Center
摘要：Paid sick and family leave policies provide employees the right to request paid time-off for personal illness or family demands. Yet, they can be underutilized, and their effects show mixed results. Research has underaddressed the disconnect between formal and informal work-family support, clarifying the role of supervisors as contextual resources supporting paid leave. Integrating research on job demands-resources theory, family supportive supervisory behaviors, and work-family policies, we e...
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作者：Moy, Jason H.; Khan, Ussama Ahmad; Ong, Wei Jee; Barnes, Christopher M.
作者单位：University of Washington; University of Washington Seattle; University of London; London Business School; Hong Kong University of Science & Technology; National University of Singapore
摘要：Food insecurity-insufficient access to safe and nutritious foods-is one of the most crucial societal grand challenges the world faces today. It affects 2.3 billion people globally, and addressing it is one of the United Nations' Sustainable Development Goals of 2030 (Food and Agriculture Organization of the United Nations et al., 2025). Despite its prevalence and importance, the field of applied psychology has ignored this problem with the implicit assumption that food insecurity is not an iss...
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作者：Young, Henry R.; Joseph, Dana L.; Glerum, David R.; Johnson, Russell E.
作者单位：National University of Singapore; State University System of Florida; University of Central Florida; United States Department of Defense; United States Army; Michigan State University
摘要：Who is perceived as a leader? Traditional theories of leader categorization have primarily emphasized observable behaviors as the key basis for making this judgment. However, a growing body of research shows that perceivers rely on a broader set of cues-beyond behavior alone-that differentially shape leadership attributions. To integrate these perspectives, we present a comprehensive review of how multiple-and sometimes competing-cues are perceived, interpreted, and activated as traits in the ...
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作者：Chawla, Nitya; Spoelma, Trevor M.; Kwon, Seo-Hyun; Gabriel, Allison S.; Ellis, Aleksander P. J.; Wu, Wen
作者单位：University of Minnesota System; University of Minnesota Twin Cities; University of Iowa; Purdue University System; Purdue University; University of Arizona; Beijing Jiaotong University
摘要：Drawing from social role theory and ideas tied to the implied communality deficit, we develop a theoretical model explicating that higher cognitive ability women-but not men-are potentially more likely to experience interpersonal detriments. Specifically, we theorize that as an agentic competence attribute, higher cognitive ability is viewed as a gender norm violation for women (but not for men), contributing to perceptions of both heightened interpersonal hostility and lowered communality by ...
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作者：Kreiner, Glen E.; Cannon, Dane; Rapp, Devin J.; Williams, Trent A.; Wiseman, Jennifer
作者单位：Utah System of Higher Education; University of Utah; California State University System; San Diego State University; Brigham Young University
摘要：Addressing society's most pressing problems requires sustained coordination among stakeholders across organizational boundaries. A central dilemma of such grand challenges is how to sustain engagement among actors who hold potentially incommensurate objectives, priorities, and values while pursuing a shared vision of social impact. Yet existing scholarship reveals little about how novel organizing forms are built and maintained throughout grand challenge initiatives and even less about the ite...
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作者：Thoroughgood, Christian N.; Sawyer, Katina B.; Watson, Gwendolyn Paige; Cruz, Mateo; Gabriel, Kelly P.; Pervez, Adam
作者单位：University System of Georgia; Georgia State University; University of Arizona; Auburn University System; Auburn University; Bentley University; Boise State University; Mississippi State University
摘要：Fulfilling the promise of greater workplace inclusion increasingly hinges on advantaged group employees' oppositional courage (OC)-a nonnormative form of allyship involving significant risk to the actor. Research suggests OC may not only offer instrumental benefits to marginalized employees but also convey a powerful message of value from the actor. Yet these courageous acts do not occur in a vacuum, suggesting they may carry social consequences for marginalized employees. Drawing from theory ...
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作者：Yang, Junhui; Song, Yifan; Koopmann, Jaclyn; Wang, Mo; Mo, Shenjiang; Tang, Guiyao
作者单位：State University System of Florida; University of Florida; Texas A&M University System; Texas A&M University College Station; Mays Business School; Auburn University System; Auburn University; Shandong University
摘要：Although personal self-disclosure has been increasingly encouraged in organizations and teams to enhance authenticity and workplace effectiveness, the nature of its impact in team contexts remains debated. Existing literature predominantly focuses on the relational effects of receiving personal self-disclosure but ignores its cognitive effects and key contextual contingencies that help elucidate when it has positive versus negative consequences. This study provides a more comprehensive theoret...
