作者：Rago, WV
摘要：Working in an organization whose culture is changing? Thinking about implementing TQM but are unsure of the barriers you will discover or the pressures it can impose on the organization? Have you heard the expression ''begin at the top'' associated with organizational change and wondered what it actually means in practice! This care study describes the efforts undertaken and lessons learned by the Texas Department of Mental Health and Mental Retardation as it began the transformation of its ag...
