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作者:Callahan, Kathe; Dubnick, Melvin J.; Olshfski, Dorothy
作者单位:Rutgers University System; Rutgers University Newark; Rutgers University New Brunswick; University System Of New Hampshire; University of New Hampshire
摘要:Unlike past American wars, the current war on terror has not been associated with a centrally proffered narrative providing some guidance and orientation for those administering government services under state-of-war conditions. War is as much a cultural endeavor as it is a military undertaking, and the absence of a clear sensemaking narrative was detected in this study of public administrators from three agencies with varying proximity to the conflict. Q-methodology was used to explore the wa...
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作者:Rouse, John
作者单位:Ball State University
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作者:Rainey, Hal G.; Thompson, James
作者单位:University System of Georgia; University of Georgia; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
摘要:Charles Rossotti took the helm at the Internal Revenue Service in 1997 amid complaints of abuse of both IRS workers and taxpayers. Did he succeed at improving the agency's image without sacrificing its principal mission to enforce the tax code fairly and effectively? This retrospective on Rossotti's five-year tenure suggests that he, his leadership team, and teams of IRS employees managed effective changes that substantially improved services to taxpayers and the administration of a beleaguere...
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作者:Rouse, John
作者单位:Ball State University
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作者:Hood, Christopher
作者单位:University of Oxford
摘要:To what extent did the extensive system of managing public services by targets, introduced by Tony Blair's New Labour government in the United Kingdom in 1998, reproduce the classic gaming responses associated with the Soviet Union and other centralized performance-setting systems? Combining evidence from documentary sources and interviews with high-level officials in the Whitehall bureaucracy, the author suggests that the three classic types of target gaming can be identified in this public m...
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作者:Khademian, Anne M.
作者单位:Virginia Polytechnic Institute & State University
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作者:Khademian, Anne M.
作者单位:Virginia Polytechnic Institute & State University
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作者:Rouse, John
作者单位:Ball State University
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作者:Khademian, Anne M.
作者单位:Virginia Polytechnic Institute & State University
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作者:Khademian, Anne M.
作者单位:Virginia Polytechnic Institute & State University