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作者：Dull, Matthew
作者单位：Virginia Polytechnic Institute & State University
摘要：Few topics in the study of contemporary public organizations better illustrate the burdens-and potential benefits-of sustaining dialogue between practitioners and scholars than the interplay between leadership, organizational culture, and public sector performance. Following two decades of intensive research and advocacy, the last 10 years have seen diminished scholarly attention to this subject, while efforts to shape culture remain central to the leadership of public organizations. This essa...
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作者：O'Leary, Rosemary
作者单位：Syracuse University
摘要：Guerrilla government is Rosemary O'Leary's term for the actions of career public servants who work against the wishes-either implicitly or explicitly communicated-of their superiors. This form of dissent is usually carried out by those who are dissatisfied with the actions of public organizations, programs, or people, but typically, for strategic reasons, choose not to go public with their concerns in whole or in part. Rather than acting openly, guerrillas often move clandestinely behind the s...
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作者：Feldman, Martha S.
作者单位：University of California System; University of California Irvine
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作者：Morse, Ricardo S.
作者单位：University of North Carolina; University of North Carolina Chapel Hill
摘要：As director of a regional council for more than 30 years, Bill Gibson is instrumental in facilitating boundary-crossing collaborations that increase public value. This Administrative Profile examines three cases of regional, cross-sector collaboration catalyzed by Gibson's leadership. Characteristics of entrepreneurship, attention to relationship capital, and the humility derived from ego strength combine with the context of working for a boundary organization to help explain his success.
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作者：Khademian, Anne M.
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作者：Hartmann, Jim; Khademian, Anne M.
作者单位：Virginia Polytechnic Institute & State University
摘要：Despite a declining interest in the relationship between leadership, culture, and performance in the scholarly literature, culture change is alive and well among leaders in the public sector as a means to improve performance. This essay reviews the trajectory of culture studies and proposes a modest model of organizational culture that sets aside many of the conceptual and methodological arguments about culture, focusing instead on what leaders actually do to change culture. The model is exami...
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作者：Roberts, Alasdair
作者单位：Suffolk University
摘要：India's 2005 Right to Information Act (RTIA) is among dozens of national laws recently adopted similar to the U. S. Freedom of Information Act. Drawing on several large studies examining the act's implementation, the author finds that Indian citizens filed about 2 million requests for information under the RTIA during its first two and half years. However, use of the law was constrained by uneven public awareness, poor public planning, and bureaucratic indifference or outright hostility. Requi...
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作者：de Graaf, Gjalt
作者单位：Vrije Universiteit Amsterdam
摘要：The archives of three bureaus of integrity are analyzed in order to study the reasons for reporting integrity and law violations within public organizations. Peer reporting accounts for only a small percentage of cases; most investigations originate from routine and continuous institutional controls. What are the reasons peers choose to report or not report? A sense of justice is most important, followed by self-protection and protection of the wrongdoer. The most important reason against comi...
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作者：Keiser, Lael R.
作者单位：University of Missouri System; University of Missouri Columbia; University of Missouri System; University of Missouri Columbia
摘要：Personal interactions between clients and street-level bureaucrats are significant in explaining why street-level bureaucrats behave as they do. Not all bureaucracies that apply program rules to individuals, however, engage face-to-face with their clientele. As more intake procedures are automated, such one-on-one encounters decrease. The author generates and tests hypotheses about frontline bureaucratic decision making in the Social Security Disability program, by applying bounded rationality...
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作者：Vigoda-Gadot, Eran; Meisler, Gallit
作者单位：University of Haifa; University of Haifa
摘要：Readers are invited to a rendezvous with the meaning of the heart and emotions in public administration. Despite the growing interest in recent years in emotional intelligence within the managerial literature, too little has been written about emotional intelligence within the public sector. This is surprising in light of New Public Management voices that stress flexibility, responsiveness, and a focus on the needs and demands of citizens. The functionality of the heart in a mind-oriented bure...
