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作者：Overman, Sjors; Schillemans, Thomas
作者单位：Utrecht University; Utrecht University
摘要：The literature on public accountability is extensive but overwhelmingly focuses on accountability of organizations. Yet, accountability mechanisms can function properly only when individuals believe that they will be held accountable in the future. This article bridges that gap by translating and extending the psychological concept of felt accountability to the public administration scholarship. The particular context of accountability in public organizations requires us to integrate knowledge...
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作者：Zhang, Jiasheng; Chen, Wenna; Petrovsky, Nicolai; Walker, Richard M.
作者单位：City University of Hong Kong; City University of Hong Kong; City University of Hong Kong; City University of Hong Kong; City University of Hong Kong
摘要：The expectancy-disconfirmation model has become the predominant approach in explaining citizen satisfaction with public services. It posits that citizens compare the performance of a service against their expectations of that service. Satisfaction occurs if the perceived performance meets or exceeds the expectations. We provide the first meta-analysis of the empirical evidence on this relationship, and find that the model is supported across studies. However, our meta-analysis also indicates t...
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作者：Hall, Jeremy L.
作者单位：State University System of Florida; University of Central Florida
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作者：Brunjes, Benjamin M.
作者单位：University of Washington; University of Washington Seattle
摘要：Competition over the allocation of scarce resources motivates many public policy choices, and increasingly influences the management of public organizations. With the rise of the business-like approach espoused by adherents of new public management, competitive mechanisms are increasingly used in the public sector to improve organization and program performance. Despite the wide acceptance of competition as a viable method to improve public management, little large n empirical work has been do...
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作者：Molines, Mathieu; Mifsud, Matthieu; El Akremi, Assaad; Perrier, Antony
作者单位：Audencia; Universite de Toulouse; Universite Toulouse 1 Capitole
摘要：Drawing on regulatory focus theory, we investigate how public employees' regulatory orientations (promotion and prevention focus) at work affect public service motivation (PSM) and change-oriented and maintenance-oriented organizational citizenship behavior (change-OCB; maintenance-OCB). The results, based on a three-wave study of 1,397 French police officers, empirically support expectations that the two regulatory orientations may activate PSM differently and are positively associated with c...
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作者：Desai, Uday
作者单位：University of New Mexico
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作者：Belle, Nicola; Cantarelli, Paola
作者单位：Scuola Superiore Sant'Anna
摘要：We conducted a discrete-choice conjoint analysis on a sample of residents in Italy to explore trade-offs between human lives, individual freedoms, and the economy that governments and their citizens face while coping with a public health crisis. Our results indicate that people prefer to avoid income losses over reduction in the number of victims by the same percentage. The relative preference for saving income over saving lives widens as the size of losses at stake increases. The duration of ...
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作者：Aleksovska, Marija; Schillemans, Thomas; Grimmelikhuijsen, Stephan
作者单位：Utrecht University; Utrecht University
摘要：Public sector actors are continuously being held accountable by a multitude of accountability forums. Responding to the forums' demands often requires prioritizing between them. This study investigates how those prioritization choices are made. Drawing on two competing perspectives: the classical view of accountability as answerability which emphasizes hierarchy and control, and the modern interpretation of accountability as management of expectations which highlights the strategic management ...
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作者：MacLean, Don; Titah, Ryad
作者单位：Universite de Montreal; HEC Montreal; Universite de Montreal; HEC Montreal
摘要：While government organizations continue to invest in e-Government systems, there is still uncertainty as to the benefits that can be generated. Without clear expectations, it will be impossible for managers to measure and evaluate outcomes. This systematic literature review examines 60 empirical studies on the impacts of e-Government published in the leading public administration and information systems journals. The impacts are classified using public value theory, first, by the role for whom...
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作者：Desai, Uday
作者单位：University of New Mexico
