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作者：Porumbescu, Gregory; Belle, Nicola; Cucciniello, Maria; Nasi, Greta
作者单位：Rutgers University System; Rutgers University Newark; Scuola Superiore Sant'Anna; Bocconi University; Bocconi University
摘要：While transparency is viewed as a means of improving citizen understanding of public policies and eliciting policy support, there are few empirical assessments of these relationships. We address this gap in the literature using an experimental design. We predict that exposure to less detailed policy information improves policy understanding, and that this effect varies according to presentation format. Further, we predict that policy understanding will correspond to greater policy support. Usi...
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作者：Kuehnhanss, Colin R.; Murdoch, Zuzana; Geys, Benny; Heyndels, Bruno
作者单位：Vrije Universiteit Brussel; University of Agder; BI Norwegian Business School
摘要：Distinct policy options are typically characterized by a number of advantages (or opportunities') and disadvantages (or threats'). The preference for one option over another depends on how individuals within an organization perceive these opportunities and threats. In this article, we argue that individuals' identification with an organization's core aims and objectives constitutes a key determinant of this perception. We propose that stronger identification shifts individuals' attention towar...
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作者：Baekgaard, Martin
作者单位：Aarhus University
摘要：Prospect theory has been widely acknowledged in the social sciences as a frame for understanding how people deal with uncertainty. Yet, little is known about whether key expectations from prospect theory also hold in a public service setting. In this article, I draw on prospect theory to examine under what conditions citizens prefer uncertain - but potentially advantageous - reforms to reforms with more certain outcomes. A population-based survey experiment with the participation of 1,395 Dani...
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作者：Cohen, Nissim
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作者：Thomassen, Jean Pierre; Leliveld, Marijke C.; Van de Walle, Steven; Ahaus, Kees
作者单位：University of Groningen; University of Groningen; KU Leuven
摘要：After a service failure, citizens expect a recovery strategy that restores perceived justice and places a reasonable value on their loss. Offering monetary compensation is a strategy commonly used in private settings, but less so in public settings. To date, compensation effects have not been researched in public settings. To investigate citizens' evaluations of perceived justice, negative emotions and post-recovery satisfaction we used a 2 (sector: public, private) by 2 (compensation promised...
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作者：Cyan, Musharraf Rasool; Pasha, Obed
作者单位：University System of Georgia; Georgia State University; University System of Ohio; Cleveland State University
摘要：Job rotation is an important tool in public administration that is used to enhance learning and diversify experience among employees, while reducing opportunities for rent-seeking behaviour. The benefits of job rotation, however, may be reduced if carried out too frequently or for narrow partisan reasons. Frequent transfers and postings in a civil service characterized by life-long contracts negatively impact on-the-job learning, accountability for results, and incentives to acquire skills. Th...
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作者：Pedersen, Mogens Jin; Stritch, Justin M.; Taggart, Gabel
作者单位：Arizona State University; Arizona State University-Downtown Phoenix
摘要：This article expands our knowledge of how variation in public administrative processes affects citizen perceptions of procedural fairness (CPPF). Focusing on a specific administrative processthe selection and hiring processwe use a survey experimental design among 823 US citizens and examine the effect of a public hiring process involving the appearance of advocacy from an applicant's social contacts on CPPF. Moreover, we theoretically and empirically examine the moderating effects of two psyc...
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作者：Linos, Elizabeth; Reinhard, Joanne; Ruda, Simon
作者单位：University of California System; University of California Berkeley
摘要：How to increase diversity in the police is an unanswered question that has received significant political and media attention. One area of intervention is the recruitment process itself. This study reports the results of a randomized controlled trial (RCT) in a police force that was experiencing a disproportionate drop in minority applicants during one particular test. Drawing on insights from the literatures on stereotype threat, belonging uncertainty and values affirmation exercises, we rede...
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作者：Page, Edward C.
