Citizen perceptions of procedural fairness and the moderating roles of 'belief in a just world' and 'public service motivation' in public hiring

• 成果类型: Article
• 署名作者: Pedersen, Mogens Jin; Stritch, Justin M.; Taggart, Gabel
• 署名单位: Arizona State University; Arizona State University-Downtown Phoenix
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12353
• 发表日期: 2017
• 页码: 874-894
• 关键词: ORGANIZATIONAL JUSTICE; trust; attitudes; performance; GOVERNMENT; validation; EMPLOYMENT; responses

摘要

This article expands our knowledge of how variation in public administrative processes affects citizen perceptions of procedural fairness (CPPF). Focusing on a specific administrative processthe selection and hiring processwe use a survey experimental design among 823 US citizens and examine the effect of a public hiring process involving the appearance of advocacy from an applicant's social contacts on CPPF. Moreover, we theoretically and empirically examine the moderating effects of two psychological constructs: belief in a just world' and public service motivation'. We find that citizens rate the procedural fairness of a hiring situation much lower when the situation appears to be influenced by an applicant's social contacts. However, citizens who report stronger belief in a just world' have less concern with a hiring process marked by advocacy, whereas citizens with higher levels of public service motivation' have more concern.