-
作者：Mosley, Jennifer E.; Wong, Jade
作者单位：University of Chicago
摘要：Participants may lose faith in collaborative governance processes if they do not perceive internal decision-making processes to be legitimate. Yet, understanding how to assess internal legitimacy and what network characteristics are associated with it has been an enduring challenge. In this article, we propose conceptualizing internal legitimacy as multi-vectored, contrasting input legitimacy-the degree of openness and access that participants experience in their attempt to offer voice-with th...
-
作者：Whetsell, Travis A.; Kroll, Alexander; DeHart-Davis, Leisha
作者单位：State University System of Florida; Florida International University; University of North Carolina; University of North Carolina Chapel Hill
摘要：Attention to informal communication networks within public organizations has grown in recent decades. While research has documented the role of individual cognition and social structure in understanding information search in organizations, this article emphasizes the importance of formal hierarchy. We argue that the structural attributes of bureaucracies are too important to be neglected when modeling knowledge flows in public organizations. Empirically, we examine interpersonal information-se...
-
作者：Masood, Ayesha; Nisar, Muhammad Azfar
作者单位：Lahore University of Management Sciences
摘要：Administrative burden research has highlighted the multiple costs imposed by public policies and their impact on citizens. However, the empirical understanding of citizens' responses to such burdens remains limited. Using ethnographic data of doctors applying for maternity leave in Pakistan, this article documents strategies used by citizens to navigate the administrative burden faced by them. Our findings suggest that these strategies are based on an individual's cache of social, cultural cap...
-
作者：Davis, Jourdan A.
作者单位：American University
-
作者：Rasul, Imran; Rogger, Daniel; Williams, Martin J.
作者单位：University of London; University College London; University of London; London School Economics & Political Science; University of Oxford
摘要：We study the relationship between management practices, organizational performance, and task clarity, using observational data analysis on an original survey of the universe of Ghanaian civil servants across 45 organizations and novel administrative data on over 3,600 tasks they undertake. We first demonstrate that there is a large range of variation across government organizations, both in management quality and in task completion, and show that management quality is positively related to tas...
-
作者：Miller, Susan M.; Keiser, Lael R.
作者单位：University of South Carolina System; University of South Carolina Columbia; University of Missouri System; University of Missouri Columbia
摘要：The theory of representative bureaucracy posits that citizens will view policy and service delivery more favorably if public servants share their background characteristics. However, automation is changing public service delivery, limiting human involvement in the process. We examine attitudes toward automated decision making through the lens of representative bureaucracy, generating expectations about how a lack of passive representation will affect views toward automated versus human decisio...
-
作者：Drolc, Cody A.; Keiser, Lael R.
作者单位：University of South Carolina System; University of South Carolina Columbia; University of Missouri System; University of Missouri Columbia
摘要：Government agencies often encounter problems in service delivery when implementing public programs.This undermines effectiveness and raise questions about accountability. A central component of responsiveness and performance management is that agencies correct course when problems are identified. However, public agencies have an uneven record in responding to problems. In this article, we investigate whether, and to what extent, capacity both within the agency and within institutions performin...
-
作者：Favero, Nathan; Kim, Minjung
作者单位：American University; Aarhus University
摘要：In recent years, studies of citizen satisfaction have increasingly relied on the expectancy-dis-confirmation model, which highlights the role that expectations play in driving citizen evaluations of government services. But most empirical studies within public administration of the relationship between expectations and satisfaction indicate that expectations have little-to-no net effect on satisfaction. We argue that these results may be largely driven by the weaknesses of existing measurement...
-
作者：Park, Angela Y. S.; Krause, Rachel M.; Hawkins, Christopher, V
作者单位：Kansas State University; University of Kansas; State University System of Florida; University of Central Florida
摘要：To address complex and cross-cutting policy problems, multiple independent administrative units within an organization often work together to accomplish a larger objective. Within local governments, doing this requires administrative mechanisms able to facilitate interdepartmental collaboration, through which the efforts of individual units contribute to city-wide policy goals. Research increasingly finds that informal elements of collaboration, such as casual communications, ad hoc meetings, ...
-
作者：Steelman, Toddi; Nowell, Branda; Velez, Anne-Lise; Scott, Ryan
作者单位：Duke University; North Carolina State University; Virginia Polytechnic Institute & State University
摘要：Governance systems reconcile diverse interests to enable collective decision-making and action. Questions related to representation in the governance of networks are addressed in the literature; underexplored is the empirical variation in governance arrangements and pathways of representation. Complex, multi-jurisdictional disasters provide a robust theoretical and empirical context in which to investigate network governance pathways due to the tensions between democratic principles of represe...
