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作者：Barnes, Carolyn Y.
作者单位：Duke University
摘要：Scholars have examined how administrative burden creates barriers to accessing public benefits but have primarily focused on the challenges of claiming benefits. Less is known about the difficulties beneficiaries face when using public benefits, especially voucher-based public assistance programs. I argue that the costs of learning how to redeem benefits can discourage program use and undermine policy goals. To enrich the administrative burden framework, this study draws from a qualitative ana...
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作者：Salomonsen, Heidi Houlberg; Boye, Stefan; Boon, Jan
作者单位：Aarhus University; University of Antwerp
摘要：Reputation scholars have convincingly demonstrated the relevance of understanding the behavior of government agencies as motivated by reputational concerns. Yet we must still expand our understanding of how agency audiences pass reputational judgments. Combining insights from bureaucratic reputation theory with psychological theories (motivated reasoning and attribution theory), this article theorizes and tests whether agencies' reputational histories increase the likelihood of receiving posit...
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作者：Fiva, Jon H.; Geys, Benny; Heggedal, Tom-Reiel; Sorensen, Rune
作者单位：BI Norwegian Business School
摘要：Building on agency-theoretical perspectives of public bureaucracies, we argue that politician-bureaucrat preference alignment can have important implications for bureaucrats' pay. We study such private gains to bureaucrats from their political alignment with elected politicians using detailed data on all 1,632 top administrators active in all Norwegian municipalities over a period of 25 years (1991-2015). Whereas existing studies generally rely on proxies for politician-bureaucrat political al...
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作者：Nielsen, Vibeke Lehmann; Nielsen, Helle Orsted; Bisgaard, Mette
作者单位：Aarhus University
摘要：Common to most studies on street-level bureaucrats is a fundamental acknowledgment that behaviors of citizens with whom the street-level bureaucrats interact play an important role for their decision-making. However, within literature, there is a lack of generic and systematic attention to the agency of the citizens. This article aims to respond to this criticism and answer the questions: How do citizens cope with public encounters? Do citizen behaviors towards public authorities divide into d...
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作者：Erlich, Aaron; Berliner, Daniel; Palmer-Rubin, Brian; Bagozzi, Benjamin E.
作者单位：McGill University; University of London; London School Economics & Political Science; Marquette University; University of Delaware
摘要：How does media attention shape bureaucratic behavior?We answer this question using novel data from the Mexican federal government. We first develop a new indicator for periods of anomalously heightened media attention, based on 150,000 news articles pertaining to 22 Mexican government ministries and agencies, and qualitatively categorize their themes. We then evaluate government responsiveness using administrative data on roughly 500,000 requests for government information over a 10-year perio...
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作者：Buntaine, Mark T.; Hunnicutt, Patrick; Komakech, Polycarp
作者单位：University of California System; University of California Santa Barbara
摘要：Governments around the world are investing in technologies that allow citizens to participate in the coproduction of public services by providing monitoring and feedback, but there is little evidence about how these initiatives affect the quality of public services. We implemented a large-scale field experiment that involved organizing 50 citizen reporters in each of 100 neighborhoods across Kampala, Uganda, to provide weekly reports to the municipal government about the delivery of solid wast...
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作者：van den Bekerom, Petra; van der Voet, Joris; Christensen, Johan
作者单位：Leiden University; Leiden University - Excl LUMC
摘要：Citizens' perceptions of the performance of public service providers are a central concern for academics and policy-makers alike. A growing body of behavioral public administration research emphasizes the psychological biases that shape the perceptions of citizens.This article makes a novel contribution to this debate by examining the interaction between politically motivated bias and cognitive bias in citizens' performance appraisals. It asks: Are citizens more negative about failing service ...
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作者：Porumbescu, Gregory A.; Piotrowski, Suzanne J.; Mabillard, Vincent
作者单位：Rutgers University System; Rutgers University Newark; Yonsei University; University of Lausanne; Universite Libre de Bruxelles
摘要：Social accountability reforms emphasize expanding performance information disclosure and incorporating citizen feedback into performance evaluations of public organizations. However, social accountability scholarship has largely ignored possible discriminatory implications of performance information use despite calls for more social equity research. We look to bridge these two literatures, arguing that increasing exposure to performance information can actually activate racial bias in citizen ...
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作者：Tavares, Gustavo M.; Sobral, Filipe; Wright, Bradley E.
作者单位：Insper; Getulio Vargas Foundation; University System of Georgia; University of Georgia
摘要：Public values (PV) are receiving growing attention in public administration research and scholars frequently stress the need for public leaders to commit to and promote PV to protect the public interest and build citizens' trust in government. However, the relationship between public leaders' commitment to PV and intra-organizational, behavioral outcomes has received much less theoretical and empirical attention.To help address this gap, we draw on the social identity theory of leadership to p...
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作者：Eckhard, Steffen; Lenz, Alexa; Seibel, Wolfgang; Roth, Florian; Fatke, Matthias
作者单位：University of Konstanz; Fraunhofer Gesellschaft; Fraunhofer Germany; Fraunhofer Systems & Innovation Research
摘要：Studying the so-called refugee crisis in Germany, this article asks about the effectiveness of crisis management by a large number of local administrations, each acting upon the same crisis impulse of a high number of asylum seekers who entered the country in 2015 and 2016. Instead of theorizing the exact administrative design features fit for an effective crisis response, the focus is on the ability of administrations to adjust. We conceptualize such shifts in administrative practices as info...
