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作者：Cross, J; Earl, MJ; Sampler, JL
作者单位：BP; University of London; London Business School
摘要：In 1989, the IT function of the exploration and production division of British Petroleum Company set out to transform it self in response to a severe economic environment and poor internal perceptions of IT performance. This case study traces and analyzes the changes made over six years. The authors derive a model of the transformed IT organization comprising seven components that they suggest can guide IT departments in general as they seek to reform themselves in the late 1990s. This model i...
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作者：El Sawy, O; Bowles, G
作者单位：University of Southern California
摘要：This paper provides insights for redesigning IT-enabled customer support processes to meet the demanding requirements of the emerging electronic economy in which fast response, shared knowledge creation, and internetworked technologies are the dynamic enablers of success. The paper describes the implementation of the TechConnect support system at Storage Dimensions, a manufacturer of high-availability computer storage system products. TechConnect is a unique IT infrastructure for problem resol...
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作者：Clark, CE; Cavanaugh, NC; Brown, CV; Sambamurthy, V
作者单位：Verizon Communications; Verizon Communications; Indiana University System; Indiana University Indianapolis; State University System of Florida; Florida State University
摘要：Change-readiness is the ability of an information systems (IS) organization to deliver strategic IT applications within short development cycle times by utilizing a highly skilled internal IS workforce. This paper examines two important questions: What are the design elements of a change-ready IS organization? How can transformations to such designs be effectively managed? Insights to these questions are generated through a case study of the conceptualization and implementation of an innovativ...
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作者：Gefen, D; Straub, DW
作者单位：Drexel University; University System of Georgia; Georgia State University
摘要：This study extends the TAM model (Davis 1989) and the SPIR addendum (Straub 1994) by adding gender to an IT diffusion model. The technology acceptance model (TAM) has been widely studied in IS research as an explanation of the use of information systems across IS types and nationalities. While this line of research has found significant cross-cultural differences, it has ignored the effects of gender, even though in socio-linguistic research, gender is a fundamental aspect of culture. Indeed, ...
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作者：Hunton, JE; Beeler, JD
作者单位：State University System of Florida; University of South Florida; Millsaps College
摘要：This study examines the efficacy of user participation in developing an accounting application. The research takes place over a 19-month time frame, involves 516 clerical-level accounting subjects, and includes experimental manipulations in a field setting. The model of user participation and involvement proposed by Hartwick and Barki (1994) provides the foundation for the research framework. Their model is augmented by the inclusion of concepts from procedural justice and self-efficacy resear...
