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作者：Myers, MD
摘要：Qualitative research involves the use of qualitative data, such as interviews, documents, and participant observation, to understand and explain social phenomena As the focus of information systems research shifts from technological to managerial and organizational issues, qualitative research methods become increasingly useful. This example of ''living scholarship'' within MISQ Discovery's worldwide web archive prov,des an overview of qualitative research for the newcomer and a set of resourc...
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作者：Kettinger, WJ; Lee, CC
作者单位：University System of Maryland; Salisbury University
摘要：In this research note, we join the debate between Van Dyke, Kappelman, and Prybutok and Pitt, Watson, and Kavan pertaining to the conceptual and empirical relevance of SERVQUAL as a measure of IS service quality. Adopting arguments from marketing, Van Dyke et al. (1997) question the SERVQUAL gap measurement approach, the interpretation and operationalization of the SERVQUAL expectation construct, and the reliability and validity of SERVQUAL dimensionality. In a response to those arguments, Pit...
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作者：Ngwenyama, OK; Lee, AS
作者单位：McGill University
摘要：Information Richness Theory (IRT) has enjoyed acceptance by information systems researchers throughout the last decade, but recent unfavorable empirical evidence has precipitated a shift away from it and a search for a new theory Because of this shift, a new definition of communication richness is needed to succeed the IRT definition. Since its inception, IS research on communication richness has been limited to the perspective of positivism and, more recently, interpretivism. In this study, a...
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作者：Pitt, LF; Watson, RT; Kavan, CB
作者单位：University System of Georgia; University of Georgia; State University System of Florida; University of North Florida
摘要：This paper responds to the research note in this issue by Van Dyke et al. concerning the use of SERVQUAL, an instrument to measure service quality, and its use in the IS domain. This paper attempts to balance some of the arguments they raise from the marketing literature on the topic with the well-documented counterarguments of SERVQUAL's developers, as well as our own research evidence and observations in an IS-specific environment. Specifically, evidence is provided to show that the service ...
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作者：Cross, J; Earl, MJ; Sampler, JL
作者单位：BP; University of London; London Business School
摘要：In 1989, the IT function of the exploration and production division of British Petroleum Company set out to transform it self in response to a severe economic environment and poor internal perceptions of IT performance. This case study traces and analyzes the changes made over six years. The authors derive a model of the transformed IT organization comprising seven components that they suggest can guide IT departments in general as they seek to reform themselves in the late 1990s. This model i...
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作者：Igbaria, M; Zinatelli, N; Cragg, P; Cavaye, ALM
作者单位：Tel Aviv University; University of Canterbury; Delft University of Technology
摘要：This study draws upon the technology acceptance model as the theoretical basis and empirical findings for a pragmatic explanation of key factors affecting personal computing acceptance in small firms. The study uses results from a survey of 358 users in small firms in New Zealand to test a structural model examining the hypothesized relationships among the following constructs: intraorganizational factors, extraorganizational factors, perceived ease of use, perceived usefulness, and personal c...
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作者：Lee, B; Barua, A; Whinston, AB
作者单位：University of Texas System; University of Texas Austin
摘要：The lack of theories and methodological weakness have been pointed out as two distinct but related problems in empirical management information systems (MIS) research. Reinforcing the existing belief that too much attention has been devoted to ''what'' as opposed to ''why'' or ''when'' relationships exist, this paper focuses on a subset of model building and methodology issues involving the systematic discovery and representation of causal relationships. Our analysis of the existing empirical ...
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作者：Mason, RO; McKenney, JL; Copeland, DG
作者单位：Harvard University
摘要：Historical research offers perspectives on phenomena that are unavailable by any other methodological means. They reflect the cultural circumstances and ideological assumptions that underlie phenomena and the role played by key decision makers together with long-term economic, social, and political forces in creating them. Each of these benefits is accompanied by limitations such as, in most cases, a lack of mathematical tractability. The careful application of historical methods can overcome ...
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作者：Mason, RO; McKenney, JL; Copeland, DG
作者单位：Southern Methodist University; Harvard University
摘要：MIS as a discipline has not yet developed a tradition of historical research. Historical analyses broaden our understanding of the processes by which information technology is introduced into organizations and of the forces that shape its use. Paramount among these processes are those Schumpeter called ''creative destruction.'' These are events that change entire organizations and industries. The end product of a Schumpeterian process is called a ''dominant design,'' a new configuration of an ...
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作者：Zmud, B
