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作者：Klein, BD; Goodhue, DL; Davis, GB
作者单位：University System of Georgia; University of Georgia; University of Minnesota System; University of Minnesota Twin Cities
摘要：There is strong evidence that data items stored in organizational databases have a significant rate of errors. If undetected in use, those errors in stored data may significantly affect business outcomes. Published research suggests that users of information systems tend to be ineffective in detecting data errors. However, in this paper it is argued that, rather than accepting poor human error detection performance, MIS researchers need to develop better theories of human error detection and t...
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作者：Zmud, B
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作者：Choudhury, V; Sampler, JL
作者单位：University of London; London Business School
摘要：This paper addresses two questions. First, how does an organization allocate its environmental scanning resources among all the potential sources of information in the environment? Second, how does an organization allocate responsibility for acquiring environmental information? Specifically, when does an organization choose to monitor an environmental source within its hierarchy, and when does it outsource the task? In the former case, when does the responsibility for acquiring information res...
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作者：VanDyke, TP; Kappelman, LA; Prybutok, VR
作者单位：University of North Texas System; University of North Texas Denton
摘要：A recent MIS Quarterly article rightfully points out that service is an important part of the role of the information systems (IS) department and that most IS assessment measures have a product orientation (Pitt et al. 1995). The article went on to suggest the use of an IS-context-modified version of the SERVQUAL instrument to assess the quality of the services supplied by an information services provider (Parasuraman et al. 1985, 1988, 1991).(2) However, a number of problems with the SERVQUAL...
