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作者：Chen, Liwei; Hsieh, J. J. Po-An; Chan, Kimmy Wa
作者单位：University System of Ohio; University of Cincinnati; University System of Georgia; Georgia State University; Hong Kong Baptist University
摘要：The infusion of emerging technologies (e.g., IoT-enabled algorithmic customer service systems [IACSs]) often brings disruptive changes to customer service. In particular, the agentic nature of these technologies challenges prominent service theories. Among these challenges, recent scholarly calls have pushed for more research on the infusion of emerging technologies into the service-profit chain (SPC) framework, advocating for the importance of extended knowledge to develop a techno-infused ve...
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作者：Gomez, Jaime; Palomas, Sergio
作者单位：Universidad de La Rioja; University of Zaragoza
摘要：We study whether the early adoption of information technologies provides competitive advantages and examine the source of such advantages. Existing research in this area has failed to differentiate between the advantages arising from the timing of adoption (e.g., asset preemption) and those that are related to higher levels of adoption (e.g., organizational learning). In this paper, we break down these advantages into two components: order of adoption (early vs. late adopters) and level of ado...
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作者：Zhang, Dongcheng; Zhang, Kunpeng; Yang, Yi; Schweidel, David A.
作者单位：Chinese University of Hong Kong; University System of Maryland; University of Maryland College Park; Hong Kong University of Science & Technology; Emory University
摘要：Online knowledge communities (OKCs), such as question-and-answer sites, have become increasingly popular venues for knowledge sharing. Accordingly, it is necessary for researchers and practitioners to develop effective and efficient text analysis tools to understand the massive amount of user-generated content (UGC) on OKCs. Unsupervised topic modeling has been widely adopted to extract human- interpretable latent topics embedded in texts. These identified topics can be further used in subsequ...
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作者：Chen, Qian; Gong, Yeming; Keil, Mark; Liu, Shan; Lu, Yaobin
作者单位：Huazhong Agricultural University; emlyon business school; University System of Georgia; Georgia State University; Xi'an Jiaotong University; Huazhong University of Science & Technology
摘要：The usability of voice interaction is critical for consumers to have a satisfactory experience when interacting with voice-controlled smart products. However, voice interaction from the user's perspective is underresearched and there are no existing scales to measure voice-interaction usability. This study uses a mixed methods approach to explore the construct of voice-interaction usability and establish a scale that can be used for measuring it. We first developed voice-interaction usability ...
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作者：Kitchens, Brent; Claggett, Jennifer L.; Abbasi, Ahmed
作者单位：University of Virginia; Wake Forest University; University of Notre Dame
摘要：Every day, patients access and generate online health content through a variety of channels, creating an ever-expanding sea of digital data. At the same time, proponents of public health have recently called for timely, granular, and actionable data to address a range of public health issues, stressing the need for social listening platforms that can identify and compile this valuable data. Yet previous attempts at social listening in healthcare have yielded mixed results, largely because they...
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作者：Lee, Sanghak; Shin, Donghyuk; Kwon, K. Hazel; Han, Sang Pil; Lee, Seok Kee
作者单位：Arizona State University; Arizona State University-Tempe; Korea Advanced Institute of Science & Technology (KAIST); Arizona State University; Arizona State University-Downtown Phoenix; Arizona State University; Arizona State University-Tempe; Hansung University
摘要：Disinformation activities that aim to manipulate public opinion pose serious challenges to managing online platforms. One of the most widely used disinformation techniques is bot-assisted fake social engagement, which is used to falsely and quickly amplify the salience of information at scale. Based on agenda-setting theory, we hypothesize that bot-assisted fake social engagement boosts public attention in the manner intended by the manipulator. Leveraging a proven case of bot-assisted fake so...
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作者：Sting, Fabian J.; Tarakci, Murat; Recker, Jan
作者单位：University of Cologne; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; University of Hamburg
摘要：Pervasive digitalization is changing how firms engage in strategic competition. Some firms are pursuing digital disruption strategies, using digital resources to rewire their value chain and change the landscape of their industry by redefining performance expectations. Other firms are adapting to digitalization by adding digital resources into their existing value chain. Through NK model simulations, we advance our understanding of digital disruption vis-& agrave;-vis adaptation in strategic c...
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作者：Zhang, Leting; Wattal, Sunil; Pang, Min-Seok
作者单位：University of Delaware; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Wisconsin System; University of Wisconsin Madison
摘要：This paper examines the information security implications of hospitals participating in health information exchanges (HIE). While data security threats may increase when hospitals join HIEs to share data across organizational boundaries, HIEs institute secure exchange and promote security practices among participants. Due to these countervailing effects, it is unclear how joining an HIE affects hospitals' data breach risk. This study seeks to understand the security implications of HIEs from t...
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作者：Han, Brian Rongqing; Sun, Tianshu; Chu, Leon Yang; Wu, Lixia
作者单位：University of Illinois System; University of Illinois Urbana-Champaign
摘要：Many e-commerce platforms have established extensive networks of stations as their last-mile logistics infrastructure. This study investigates how this last-mile infrastructure may serve as an offline platform to connect customers and merchants in the physical world by leveraging walk-in traffic (organic interaction) and prompting interested customers through online intervention (induced interaction). Using free sample distribution as an example, we designed two large-scale studies in collabor...
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作者：Safadi, Hani; Lalor, John P.; Berente, Nicholas
作者单位：University System of Georgia; University of Georgia; University of Notre Dame; University of Notre Dame
摘要：We investigate how bots influence human-to-human interaction in online communities. In doing so, we distinguish between reflexive and supervisory bots delegated by community participants and moderators, respectively. We hypothesize that reflexive bot activity will reduce direct reciprocity and increase generalized reciprocity and that supervisory bot activity will reduce preferential attachment among human participants. Through an analysis of almost 70 million posts on the discussion communiti...
