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作者：Vance, Anthony; Elie-Dit-Cosaque, Christophe; Straub, Detmar W.
作者单位：University System of Georgia; Georgia State University; Universite PSL; Universite Paris-Dauphine
摘要：The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs-navigational structure and visual appeal. We found that both of these system quality constructs significantly predi...
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作者：Wang, Weiquan; Benbasat, Izak
作者单位：City University of Hong Kong; University of British Columbia
摘要：As organizations increasingly utilize Web-based technologies to support customers better, trust in decision support technologies has emerged as an important issue in online environments. In this study, we identify six reasons users trust (or do not trust) a technology in the early stages of its use by extending the theories of trust formation in interpersonal and organizational contexts to that of decision support technologies. We study the particular context of decision support technologies f...
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作者：Benbasat, Izak; Gefen, David; Pavlou, Paul A.
作者单位：Drexel University; University of California System; University of California Riverside
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作者：Turel, Ofir; Yuan, Yufei; Connelly, Catherine E.
作者单位：California State University System; California State University Fullerton; McMaster University
摘要：High-quality customer service is an integral part of any successful enterprise, but providing it can be a challenge for online merchants, especially when customers are complaining about each other. This study examines how justice and trust affect user acceptance of e-customer services by conducting an online experiment involving 380 participants. The results suggest that trust in the e-customer service fully mediates the effects of trust in the service representative and procedural justice on ...
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作者：Charki, Mohamed Hedi; Josserand, Emmanuel
作者单位：Universite Catholique de Lille; EDHEC Business School; Universite PSL; Universite Paris-Dauphine
摘要：This research explores the effect of the introduction of online reverse auctions (ORAs) on interorganizational trust between buyers and suppliers in the retail industry. Building upon the notion of the spirit of the technology and the organizing vision, we shed light on the equivoque nature of ORAs. In an integrative model, we show how the desocialization associated with the introduction to ORAs can lead to distrust. Our findings show specifically the importance of the role played by technical...
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作者：Kim, Dan J.
作者单位：University of Houston System; University of Houston; University of Houston Clear Lake
摘要：This study examines the impact of culture on trust determinants in computer-mediated commerce transactions. Adopting trust-building foundations from cross-culture literature and focusing on a set of well-established cultural constructs as groups of culture (Type I and Type 11), this study develops a theoretical model of self-perception-based versus transference-based consumer trust in e-vendors, and empirically tests the model using cross-cultural data. The results show that transference-based...
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作者：Tang, Zhulei; Hu, Yu (Jeffrey); Smith, Michael D.
作者单位：Purdue University System; Purdue University; Carnegie Mellon University
摘要：Trust is particularly important in online markets to facilitate the transfer of sensitive consumer information to online retailers. In electronic markets, various proposals have been made to facilitate these information transfers. We develop analytic models of hidden information to analyze the effectiveness of these regimes to build trust and their efficiency in terms of social welfare. We find that firms' ability to influence consumer beliefs about trust depends on whether firms can send unam...
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作者：Awad, Neveen F.; Ragowsky, Arik
作者单位：Wayne State University; Wayne State University
摘要：This paper focuses on the cultural effect of gender on the relationship of online word of mouth and trust in e-commerce. To encourage online commerce, many online retailers use online word-of-mouth systems, where consumers can rate products offered for sale. To date, how such ratings affect trust and adoption of e-commerce across genders has been relatively unexplored. We assess whether the effect of online trust on intention to shop online is moderated by gender. Our results show that the eff...
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作者：Cyr, Dianne
摘要：Despite rapidly increasing numbers of diverse online shoppers, the relationship of Web site design to trust, satisfaction, and loyalty has not previously been modeled across cultures. In the current investigation, three components of Web site design (information design, navigation design, and visual design) are considered for their impact on trust and satisfaction. In turn, relationships of trust and satisfaction to online loyalty are evaluated. Utilizing data collected from 571 participants i...
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作者：Zahedi, Fatemeh Mariam; Song, Jaeki
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; Texas Tech University System; Texas Tech University
摘要：This study explores the process by which trust evolves over time. There have been a number of studies underscoring the importance of trust in the online environment. However, most trust studies have concentrated on the initial trust, and there is little known about how trust beliefs evolve over time. The dynamics of trust are of particular importance in the use of infomediaries (online information providers), among which health infomediaries are the most important for Web consumers in dealing ...
