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作者：Kim, J; Jung, L; Han, K; Lee, M
作者单位：Yonsei University
摘要：Metrics for the architectural quality of Internet businesses are essential in gauging the success and failure of e-commerce. This study proposes six dimensions of architectural metrics for Internet businesses: internal stability, external security, information gathering, order processing, system interface, and communication interface. The metrics are based on the three constructs that have been used to evaluate buildings in the real world. The structural construct indicates that Internet busin...
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作者：McKnight, DH; Choudhury, V; Kacmar, C
作者单位：Michigan State University; Michigan State University's Broad College of Business; University System of Ohio; University of Cincinnati; State University System of Florida; Florida State University
摘要：Evidence suggests that consumers often hesitate to transact with Web-based vendors because of uncertainity about vendor behavior or the perceived risk of having personal information stolen by hackers. Trust plays a central role in helping consumers overcome perceptions of risk and insecurity. Trust makes consumers comfortable sharing personal information, making purchases, and acting on Web vendor advice-behaviors essential to widespread adoption of e-commerce. Therefore, trust is critical to ...
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作者：Zhu, K; Kraemer, KL
作者单位：University of California System; University of California Irvine
摘要：In this study, we developed a set of constructs to measure e-commerce capability in Internet-enhanced organizations. The e-commerce capability metrics consist of four dimensions: information, transaction, customization, and supplier connection. These measures were empirically validated for reliability, content, and construct validity. Then we examined the nomological validity of these e-commerce metrics in terms of their relationships to firm performance, with data from 260 manufacturing compa...
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作者：Chen, PY; Hitt, LM
作者单位：Carnegie Mellon University; University of Pennsylvania
摘要：The ability to retain and lock in customers in the face of competition is a major concern for online businesses, especially those that invest heavily in advertising and customer acquistion. In this paper, we develop and implement an approach for measuring the magnitudes of switching costs and brand loyalty for online service providers based on the random utility modeling framework. We then examine how systems usage, service design, and other firm and individual-level factors affect switching a...
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作者：McKinney, V; Yoon, K; Zahedi, F
作者单位：University of Arkansas System; University of Arkansas Fayetteville; University of Wisconsin System; University of Wisconsin Milwaukee
摘要：Online shopping provides convenience to Web shoppers, yet its electronic format changes information-gathering methods traditionally used by customers. This change raises questions concerning customer satisfaction with the online purchasing process. Web shopping involves a number of phases, including the information phase, in which customers search for information regarding their intended purchases. The purpose of this paper is to develop theoretically justifiable constructs for measuring Web-c...
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作者：Devaraj, S; Fan, M; Kohli, R
作者单位：University of Notre Dame
摘要：Although electronic commerce (EC) has created new opportunities for businesses as well as consumers, questions about consumer attitudes toward business-to-consumer (B2C) e-commerce vis-A-vis the conventional shopping channels continue to persist. This paper reports results of a study that measured consumer satisfaction with the EC channel through constructs prescribed by three established frameworks, namely the Technology Acceptance Model (TAM), Transaction Cost Analysis (TCA), and Service Qua...
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作者：Straub, DW; Hoffman, DL; Weber, BW; Steinfield, C
作者单位：University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; Vanderbilt University; City University of New York (CUNY) System; Baruch College (CUNY); Michigan State University
摘要：Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enh...
