Toward new metrics for net-enhanced organizations

• 成果类型: Article
• 署名作者: Straub, DW; Hoffman, DL; Weber, BW; Steinfield, C
• 署名单位: University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; Vanderbilt University; City University of New York (CUNY) System; Baruch College (CUNY); Michigan State University
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.13.3.227.80
• 发表日期: 2002
• 页码: 227-238
• 关键词: E-commerce; performance; BUSINESS; satisfaction; validation; acceptance; MODEL

摘要

Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.