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作者：Kim, J; Jung, L; Han, K; Lee, M
作者单位：Yonsei University
摘要：Metrics for the architectural quality of Internet businesses are essential in gauging the success and failure of e-commerce. This study proposes six dimensions of architectural metrics for Internet businesses: internal stability, external security, information gathering, order processing, system interface, and communication interface. The metrics are based on the three constructs that have been used to evaluate buildings in the real world. The structural construct indicates that Internet busin...
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作者：Agarwal, R; Venkatesh, V
作者单位：University System of Maryland; University of Maryland College Park
摘要：Web site usability is a critical metric for assessing the quality of a firm's Web presence. A measure of usability must not only provide a global rating for a specific Web site, ideally it should also illuminate specific strengths and weaknesses associated with site design. In this paper, we describe a heuristic evaluation procedure for examining the usability of Web sites. The procedure utilizes a comprehensive set of usability guidelines developed by Microsoft. We present the categories and ...
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作者：Palmer, JW
作者单位：University System of Maryland; University of Maryland College Park
摘要：Web sites provide the key interface for consumer use of the Internet. This research reports on a series of three studies that develop and validate Web site usability, design and performance metrics, including download delay, navigability, site content, interactivity, and responsiveness. The performance metric that was developed includes the subconstructs user satisfaction, the likelihood of return, and the frequency of use. Data was collected in 1997, 1999, and 2000 from corporate Web sites vi...
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作者：McKnight, DH; Choudhury, V; Kacmar, C
作者单位：Michigan State University; Michigan State University's Broad College of Business; University System of Ohio; University of Cincinnati; State University System of Florida; Florida State University
摘要：Evidence suggests that consumers often hesitate to transact with Web-based vendors because of uncertainity about vendor behavior or the perceived risk of having personal information stolen by hackers. Trust plays a central role in helping consumers overcome perceptions of risk and insecurity. Trust makes consumers comfortable sharing personal information, making purchases, and acting on Web vendor advice-behaviors essential to widespread adoption of e-commerce. Therefore, trust is critical to ...
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作者：Torkzadeh, G; Dhillon, G
作者单位：Nevada System of Higher Education (NSHE); University of Nevada Las Vegas
摘要：Efforts to develop measures of Internet commerce success have been hampered by (1) the rapid development and use of Internet technologies and (2) the lack of conceptual bases necessary to develop success measures. In a recent study, Keeney (1999) proposed two sets of variables labeled as means objectives and fundamental objectives that influence Internet shopping. Means objectives, he argues, help businesses achieve what is important for their customers-fundamental objectives. Based on Keeney'...
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作者：Stewart, KA; Segars, AH
作者单位：University System of Georgia; Georgia State University; University of North Carolina; University of North Carolina Chapel Hill
摘要：The arrival of the information age holds great promise in terms of providing organizations with access to a wealth of information stores. However, the free exchange of electronic information also brings the threat of providing easy, and many times unwanted, access to personal information. Given the potential backlash of consumers, it is imperative that both researchers and practitioners understand the nature of consumers' concern for information privacy and accurately model the construct withi...
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作者：Salisbury, WD; Chin, WW; Gopal, A; Newsted, PR
作者单位：University System of Ohio; Ohio University; University of Houston System; University of Houston; Western University (University of Western Ontario); University Western Ontario Hospital; Athabasca University
摘要：Proper measurement is critical to the advancement of theory (Blalock 1979). Adaptive Structuration Theory (AST) is rapidly becoming an important theoretical paradigm for comprehending the impacts of advanced information technologies (DeSanctis and Poole 1994). Intended as a complement to the faithfulness of appropriation scale developed by Chin et at. (1997), this research note describes the development of an instrument to capture the AST construct of consensus on appropriation. Consensus on a...
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作者：Zhu, K; Kraemer, KL
作者单位：University of California System; University of California Irvine
摘要：In this study, we developed a set of constructs to measure e-commerce capability in Internet-enhanced organizations. The e-commerce capability metrics consist of four dimensions: information, transaction, customization, and supplier connection. These measures were empirically validated for reliability, content, and construct validity. Then we examined the nomological validity of these e-commerce metrics in terms of their relationships to firm performance, with data from 260 manufacturing compa...
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作者：Wheeler, BC
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：We propose the Net-Enabled Business Innovation Cycle (NEBIC) as an applied dynamic capabilities theory for measuring, predicting, and understanding a firm's ability to create customer value through the business use of digital networks. The theory incorporates both a variance and process view of net-enabled business innovation. It identifies four sequenced constructs: Choosing new IT, Matching Economic Opportunities with technology, Executing Business Innovation for Growth, and Assessing Custom...
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作者：Koufaris, M
作者单位：City University of New York (CUNY) System; Baruch College (CUNY)
摘要：In this study, we consider the online consumer as both a shopper and a computer user. We test constructs from information systems (Technology Acceptance Model), marketing (Consumer Behavior), and psychology (Flow and Environmental Psychology) in an integrated theoretical framework of online consumer behavior. Specifically, we examine how emotional and cognitive responses to visiting a Web-based store for the first time can influence online consumers' intention to return and their likelihood to...
