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作者：Jain, Hemant; Padmanabhan, Balaji; Pavlou, Paul A.; Raghu, T. S.
作者单位：University of Tennessee System; University of Tennessee at Chattanooga; State University System of Florida; University of South Florida; University of Houston System; University of Houston; Arizona State University; Arizona State University-Tempe
摘要：Recent developments in artificial intelligence (AI) have increased interest in combining AI with human intelligence to develop superior systems that augment human and artificial intelligence. In this paper, augmented intelligence informally means computers and humans working together, by design, to enhance one another, such that the intelligence of the resulting system improves. Intelligence augmentation (IA) can pool the joint intelligence of humans and computers to transform individual work,...
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作者：Mallipeddi, Rakesh R.; Janakiraman, Ramkumar; Kumar, Subodha; Gupta, Seema
作者单位：Tulane University; University of South Carolina System; University of South Carolina Columbia; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore
摘要：Individual celebrities or human brands in fields ranging from sports to art to politics use social media platforms to connect and engage with their audience. We analyze the effects of content generated by human brands (referred to as human brand generated content) on a popular social media platform, Twitter, on audience engagement. The first objective of this study is to examine the effects of positive and negative tone of human generated content on social media engagement. Next, we study the ...
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作者：Schanke, Scott; Burtch, Gordon; Ray, Gautam
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; Boston University; University of Minnesota System; University of Minnesota Twin Cities
摘要：We study the impacts of humanizing artificial intelligence (AI)-enabled autonomous customer service agents (chatbots). Implementing a field experiment in collaboration with a dual channel clothing retailer based in the United States, we automate a used clothing buy-back process, such that individuals engage with the retailer's autonomous chatbot to describe the used clothes they wish to sell, obtain a cash offer, and (if they accept the offer) print a shipping label to finalize the transaction...
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作者：Kwark, Young; Lee, Gene Moo; Pavlou, Paul A.; Qiu, Liangfei
作者单位：State University System of Florida; University of Florida; University of British Columbia; University of Houston System; University of Houston
摘要：We study the spillover effects of the online reviews of other covisited products on the purchases of a focal product using clickstream data from a large retailer. The proposed spillover effects are moderated by (a) whether the related (covisited) products are complementary or substitutive, (b) the choice of media channel (mobile or personal computer (PC)) used, (c) whether the related products are from the same or a different brand, (d) consumer experience, and (e) the variance of the review r...
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作者：Abbasi, Ahmed; Atasoy, Hilal; Banker, Rajiv D.; Bichler, Martin; Burtch, Gordon; Chen, Cheng; Chen, Haipeng (Allan); Chen, Jiawei; Chen, Kun; Chen, Peiyu; Cheung, Christy M. K.; Dey, Debabrata; Dobolyi, David; Feng, Juan; Ghoshal, Abhijeet; Guo, Chenhui; Haislip, Jacob; Hammerl, Alexander; Hao, Lin; Hu, Yuheng; Huang, Ke-Wei; Huang, Ni; Kannan, Karthik; Kim, Junetae; Kumar, Subodha; Lahiri, Atanu; Lee, Byungtae; Li, Xin; Li, Xitong; Lim, Jee-Hae; Liu, Hongyan; Liu, Yuewen; Luo, Peng; Meng, Zixuan; Morrill, Thayer; Nian, Tingting; Thanh Nguyen; Pang, Min-Seok; Park, Jiyong; Pavlou, Paul A.; Petrucci, Tony; Pinsker, Robert; Qiao, Mengke; Qiu, Liangfei; Rivera, Michael; Sambamurthy, Vallabh; Susarla, Anjana; Tan, Yong; Thatcher, Jason Bennett; Vance, Anthony; Waldherr, Stefan; Wang, Yen-Yao; Wong, Randy Yee Man; Wu, Ji; Xiao, Bo; Yang, Yinghui (Catherine); Zahedi, Fatemeh Mariam; Zhang, Jiayin; Zhao, J. Leon; Zhao, Haichuan
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作者：Atasoy, Hilal; Banker, Rajiv D.; Pavlou, Paul A.
作者单位：Rutgers University System; Rutgers University New Brunswick; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Houston System; University of Houston
摘要：Job erosion is a major concern globally, especially given the COVID-19 pandemic. Unemployment and low wages remain pressing societal challenges in the wake of increased automation, more so for traditionally disadvantaged groups in the labor market, such as women, minorities, and the elderly. However, workers who possess relevant information technology (IT) skills might have an edge in an increasingly digital economy. In this study, we examine the role of IT skills in labor market outcomes for ...
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作者：Chen, Kun; Li, Xin; Luo, Peng; Zhao, J. Leon
作者单位：Southern University of Science & Technology; City University of Hong Kong; Sichuan University; The Chinese University of Hong Kong, Shenzhen
摘要：Firm relations, which inform the competitive environments of firms, are critical to firm operations and are often factored into investor decisions. Previous studies and practices have considered relatively stable and long-term business relations as an indicator of firm market value. Public news often reports on business relations, especially dynamic and short-term opportunities and challenges involving different partners. Learning about firm relations from news is commonly done by human invest...
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作者：Liu, Yuewen; Feng, Juan
作者单位：Xi'an Jiaotong University; Tsinghua University; Tsinghua University
摘要：Many platforms use monetary incentives to encourage user-generated content (UGC) contributions. However, empirical studies report contradictory findings: monetary incentives may either increase or decrease contribution. To understand the underlying mechanisms, we build a theoretical model where four types of contributors (classified by whether they contribute without monetary incentive and whether they are effective in attracting audience) compete for the audience. We identify two crowding out...
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作者：Wu, Zhenhua; Hu, Lin; Lin, Zhijie; Tan, Yong
作者单位：Nanjing University; Australian National University; Tsinghua University; University of Washington; University of Washington Seattle
摘要：Despite the popular emergence of peer-to-peer (P2P) lending platforms, relevant research investigating the role of these platforms on P2P markets still lags. In this paper, we present a model to study the market incentives of P2P lending platforms' optimal information-reporting strategies when the following exist: (i) uncertainty on the return of loans and (ii) competition from entrants. We focus on the information bias of platforms driven by demand-side actors-investors' optimism/pessimism ab...
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作者：Meng, Zixuan; Hao, Lin; Tan, Yong
作者单位：University of Texas System; University of Texas Dallas; Fordham University; University of Washington; University of Washington Seattle
摘要：Providers of free-to-play games often gain revenue by monetizing players' playtime, for example, through in-game advertising and by selling premium modules of the game. One emerging strategy to sell the premium module, known as the virtual selling strategy, is to set the module price based on an amount of virtual currency that players can either spend on playtime to earn or use real currency to buy. In this paper, we examine how the virtual selling strategy leads to different market outcomes t...
