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作者：Yang, Mingwen; Zheng, Zhiqiang (Eric); Mookerjee, Vijay
作者单位：University of Washington; University of Washington Seattle; University of Texas System; University of Texas Dallas
摘要：Online reputation (as reflected in customer ratings) has become a key marketing mix variable in the digital economy. This paper models how firms compete by managing their online reputations. We consider a market consisting of competing firms that participate in a platform such as Expedia or Yelp. Each firm exerts effort to improve its rating but, in doing so, also influences the mean market rating. The sales of a firm are influenced by its own rating and the mean rating of the firms in the mar...
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作者：Huang, He; Hu, Minhui; Kauffman, Robert J.; Xu, Hongyan
作者单位：Chongqing University; Copenhagen Business School; Singapore Management University
摘要：Monitoring and contract renegotiation are two common solutions for addressing information asymmetry and uncertainty between a client and a vendor of software outsourcing services. Monitoring is mostly applied in time-and-materials contracts, as a basis for inspecting and reimbursing the vendor's efforts in system development. Renegotiation, by contrast, is deployed in fixed-price and time-and-materials contracts to mitigate the loss of surplus from uncertainty after system development. We inve...
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作者：Abbasi, Ahmed; Dillon-Merrill, Robin; Rao, H. Raghav; Sheng, Olivia; Chen, Rui
作者单位：University of Notre Dame; Georgetown University; University of Texas System; University of Texas at San Antonio; Utah System of Higher Education; University of Utah; Iowa State University
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作者：Abbasi, Ahmed; Dobolyi, David; Vance, Anthony; Zahedi, Fatemeh Mariam
作者单位：University of Notre Dame; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Wisconsin System; University of Wisconsin Milwaukee
摘要：Phishing is a significant security concern for organizations, threatening employees and members of the public. Phishing threats against employees can lead to severe security incidents, whereas those against the public can undermine trust, satisfaction, and brand equity. At the root of the problem is the inability of Internet users to identify phishing attacks even when using anti-phishing tools. We propose the phishing funnel model (PFM), a design artifact for predicting user susceptibility to...
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作者：Ray, Abhishek; Ventresca, Mario; Kannan, Karthik
作者单位：George Mason University; Purdue University System; Purdue University; Purdue University System; Purdue University
摘要：Combinatorial auctions (CAs) are used to allocate bundles of items among interested bidders. However, to resolve bidder preference elicitation problems, CAs are conducted iteratively. Winner determination is a key bottleneck that restricted the widespread adoption of such iterative CAs. Time bounded winner determination is further complicated by the increased variety and velocity of bids each round, and so regular solvers such as IBM CPLEX and A Mathematical Programming Language have been demo...
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作者：Rivera, Michael; Qiu, Liangfei; Kumar, Subodha; Petrucci, Tony
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; State University System of Florida; University of Florida
摘要：In order to deliver real-time feedback to support employee development and rapid innovation, many companies are replacing formal, review-based performance management with systems that enable frequent and continuous employee evaluation. Real-time feedback applications enable supervisors and employees to give, seek, and receive competency-based feedback using their computers, smartphones, or other devices. In this study, we examine the role of one such real-time feedback application to understan...
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作者：Wang, Yang; Ramachandran, Vandana; Sheng, Olivia R. Liu
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; Utah System of Higher Education; University of Utah
摘要：Product-fit uncertainty is cited as one of the top reasons for high online product return rates. Fit describes how well a product suits a consumer's needs. The value of a product drops sharply when it deviates from a customer's ideal fit. In this study, we focus on ordinal fit, a type of fit attribute that can be ordered on a scale-for example, the size of apparel or the difficulty level of courses. By leveraging a change in the product-review system at an online retailer, we examine the impac...
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作者：Huang, Ni; Zhang, Jiayin; Burtch, Gordon; Li, Xitong; Chen, Peiyu
作者单位：University of Houston System; University of Houston; Tsinghua University; University of Minnesota System; University of Minnesota Twin Cities; Arizona State University; Arizona State University-Tempe
摘要：Massive online open courses (MOOCs) are a booming phenomenon in the digital era, having attracted millions of users around the world to date. At the same time, educational delivery via MOOCs comes with distinct difficulties for students and instructors because the online nature of MOOCs creates every opportunity for digital distraction and procrastination. In this work, we consider that the digital nature of MOOCs and online learning management systems (LMSs) may also offer unique opportunitie...
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作者：[Anonymous]
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作者：Saha, Rajib L.; Singha, Sumanta; Kumar, Subodha
作者单位：Indian School of Business (ISB); Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：We study a scenario in which a buyer (e.g., Uber) buys cloud capacity from a seller (e.g., Amazon Web services) to run its business. One of the key factors that affects the quality of cloud services is congestion, and it has drawn considerable attention in recent years. Congestion leads to a potential loss of end users (e.g., riders and drivers of Uber), thereby adversely affecting the demand for cloud services. Discount has been a useful mean to stimulate demand and reward customer loyalty. H...
