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作者：Victorino, Liana; Verma, Rohit; Wardell, Don G.
作者单位：University of Victoria; Cornell University; Utah System of Higher Education; University of Utah
摘要：This study examines the effect that verbal scripts have on customer perceived service quality for two distinct service process types. We designed a video experiment that varied the level of verbal scripting for standardized and customized service encounters. We found that in standardized service encounters, an increase in the level of verbal scripting had no effect on perceived service quality. However, for customized encounters, perceived service quality was impacted. More specifically, a pre...
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作者：Inderfurth, Karl; Sadrieh, Abdolkarim; Voigt, Guido
作者单位：Otto von Guericke University
摘要：The use of screening contracts is a common approach to solve supply chain coordination problems under asymmetric information. One main assumption in this context is that managers without specific incentives would rather use their private information strategically than reveal it truthfully. This harms supply chain performance. This study investigates the impact of information sharing in a principal-agent setting that is typical for many supply chain transactions. We conduct a laboratory experim...
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作者：Bardhan, Indranil; Krishnan, Vish V.; Lin, Shu
作者单位：University of Texas System; University of Texas Dallas; University of California System; University of California San Diego; California State University System; California State University Fresno
摘要：The impact of information technology (IT) on the performance of distributed projects is not well understood. Although prior research has documented that dispersion among project teams has an adverse effect on project performance, the role of IT as an enabler of communication to bridge the spatial distance among team members in distributed networks has not been empirically studied. We focus on the role of IT as a moderator of the relationship between team dispersion and project performance usin...
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作者：Raz, Gal; Druehl, Cheryl T.; Blass, Vered
作者单位：University of Virginia; George Mason University; Tel Aviv University
摘要：Introducing environmental innovations in product and process design can affect the product's cost and demand, as well as the environmental impact in different stages of its life cycle (such as manufacturing and use stages). In this article, we advance understanding on where such design changes can be most effective economically to the firm and examine their corresponding environmental consequences. We consider a profit maximizing firm (newsvendor) deciding on the production quantity as well as...
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作者：Alanis, Ramon; Ingolfsson, Armann; Kolfal, Bora
作者单位：University of Alberta
摘要：We propose and analyze a two-dimensional Markov chain model of an Emergency Medical Services system that repositions ambulances using a compliance table policy, which is commonly used in practice. The model is solved via a fixed-point iteration. We validate the model against a detailed simulation model for several scenarios. We demonstrate that the model provides accurate approximations to various system performance measures, such as the response time distribution and the distribution of the n...
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作者：Azadegan, Arash; Patel, Pankaj C.; Panda, Vinit
作者单位：Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark; Ball State University; Lulea University of Technology
摘要：Slack can act as a double-edged sword. While it can buffer against environmental threats to help ensure business continuity, slack can also be costly and reduce profitability. In this study we focus on operational slack, the form related to the firm's production processes. We investigate the role of operational slack on firm survival during its venture stage when its survival is significantly challenged by environmental threats. Specifically, we explore how change in three types of environment...
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作者：Hora, Manpreet; Dutta, Dev K.
作者单位：University System of Georgia; Georgia Institute of Technology; University System Of New Hampshire; University of New Hampshire
摘要：To achieve technology innovation and commercialization (TIC) success under complex, protracted, and uncertain product development cycles, entrepreneurial firms engage in downstream alliance partnerships with mainstream industry players. In this study, we examine two specific characteristics of the entrepreneurial firm's downstream alliance portfolio (depth and scope) and their impact on TIC success. Employing a sample of 728 biotech firms and their partnerships with pharmaceutical companies, w...
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作者：Bloomfield, Robert J.; Kulp, Susan L.
作者单位：Cornell University; George Washington University
摘要：Two laboratory experiments on a single-echelon inventory task show that inventory durability interacts with transit lags to create order volatility that exceeds demand volatility. Thus, inventory durability and transit lags cause managers to deviate from inventory decision optimality. Durability creates a large increase in order volatility because players adjust orders insufficiently to reflect current inventory and backlogs, much as they adjust orders insufficiently to reflect holding and bac...
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作者：Xiao, Wenli; Gaimon, Cheryl
作者单位：University of San Diego; University System of Georgia; Georgia Institute of Technology
摘要：We introduce a two-period Stackelberg game of a supplier and buyer. We recognize that learning from manufacturing experience has many advantages. Consistent with the literature, we assume both the buyer and supplier realize reductions in their respective production costs in period 2 due to volume-based learning from period 1 production. In addition, we introduce another learning concept, the future value, to capture the buyer's benefits of transferring current manufacturing experience for the ...
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作者：Kraiselburd, Santiago; Yadav, Prashant
作者单位：Universidad Torcuato Di Tella; INCAE Business School; University of Michigan System; University of Michigan; University of Michigan System; University of Michigan
摘要：Many people in developing countries do not have access to effective vaccines, medicines, and other life-saving health technologies. Shortage of health care workers, severe financial constraints, and lack of awareness are some of the major obstacles that prevent higher access. However, ineffective and poorly designed supply chains for purchasing and distributing the medicines, vaccines, and health technologies are one of the most important barriers to increasing access. We argue that the ineffe...
