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作者：Lapré, MA; Tsikriktsis, N
作者单位：Vanderbilt University; University of London; London Business School
摘要：In the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whether customer dissatisfaction follows a learning-curve pattern. Do organizations learn to reduce customer dissatisfaction? Customer dissatisfaction occurs when customers' ex ante expectations about a product or service exceed ex post perceptions about the product or service. Because customers can increase expectations over time, customer dis...
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作者：Smith, JE; Winkler, RL
作者单位：Duke University
摘要：Decision analysis produces measures of value such as expected net present values or expected utilities and ranks alternatives by these value estimates. Other optimization-based processes operate in a similar manner. With uncertainty and limited resources, an analysis is never perfect, so these value estimates are subject to error. We show that if we take these value estimates at face value and select accordingly, we should expect the value of the chosen alternative to be less than its estimate...
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作者：Bonaccorsi, Andrea; Giannangeli, Silvia; Rossi, Cristina
作者单位：University of Pisa; Scuola Superiore Sant'Anna; Polytechnic University of Milan
摘要：The paper analyzes the strategies of software firms that have entered the open source (OS) field. The notion of the OS business model is discussed in the light of a substantial body of theoretical literature concerning strategic management and the economics of innovation, as well as specialized literature on OS. Empirical evidence based on a survey of 146 Italian software firms shows that firms have adapted to an environment dominated by incumbent standards by combining the offering of proprie...
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作者：Arora, A; Ceccagnoli, M
作者单位：Carnegie Mellon University; University System of Georgia; Georgia Institute of Technology
摘要：This paper analyzes the relationship between technology licensing and the effectiveness of patent protection. Using the 1994 Carnegie Mellon survey on industrial research and development (R&D) in the United States, we develop and test a simple structural model in which the patenting and licensing decisions are jointly determined. We find that increases in the effectiveness of patent protection increases licensing propensity, but only when the firm lacks specialized complementary assets require...
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作者：Kohli, Rajeev; Sah, Raaj
作者单位：Columbia University; University of Chicago
摘要：We present some empirical regularities in the market shares of brands. Our cross-sectional data on market shares consists of 1,171 brands in 91 product categories of foods and sporting goods sold in the United States. One of our results is that the pattern of market shares for each of the categories (many of which are fundamentally dissimilar, such as breakfast cereals and rifles) is represented well by the power law. The power law also does better than an alternative model-namely, the exponen...
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作者：Su, Xuanming; Zenios, Stefanos A.
作者单位：University of California System; University of California Berkeley; Stanford University
摘要：In kidney allocation, transplant candidates may have private information about their propensity to enjoy good outcomes after transplantation or about their relative expected improvement in quality of life after transplantation. This paper develops a mechanism design model to investigate the effect of such information asymmetry on the kidney allocation system. In this model, there are n transplant queues corresponding to n candidate types. Candidate types are only observed by the candidates, an...
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作者：Arora, A; Caulkins, JP; Telang, R
作者单位：Carnegie Mellon University
摘要：We present a model of fixing or patching a software problem after the product has been released in the market. Specifically, we model a software firm's trade-off in releasing a buggy product early and investments in fixing it later. just as the marginal cost of producing software can be effectively zero, so can the marginal cost of repairing multiple copies of defective software by issuing patches. We show that due to the fixed cost nature of investments in patching, a software vendor has ince...
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作者：Zhu, Kevin; Kraemer, Kenneth L.; Xu, Sean
作者单位：University of California System; University of California Irvine
摘要：This paper extends our previous studies on the assimilation of Internet-based e-business innovations by firms in an international setting. Drawing upon theories on the process and contexts of technology diffusion, we develop an integrative model to examine three assimilation stages: initiation -> adoption -> routinization. The model features technological, organizational, and environmental contexts as prominent antecedents of this three-stage assimilation process. Based on this model, we hypot...
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作者：Shankar, V
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：To what extent do firms engage in product line actions simultaneously with actions in other marketing variables? What are the determinants of product line actions? To what extent are product line actions proactive? To what degree are they reactive? How can a firm's product line action elasticity (percent change in product line length with respect to percent change in competitor's past and anticipated actions) be decomposed into reaction and anticipation elasticities? Are product line actions a...
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作者：Audia, PG; Greve, HR
作者单位：University of California System; University of California Berkeley; BI Norwegian Business School
摘要：The behavioral theory of the firm and prospect theory predict that performance below an aspiration level increases risk taking, but researchers also propose that performance below an aspiration level decreases risk taking. These conflicting predictions primarily hinge on whether decision makers perceive negative performance as a repairable gap or as a threat to firm survival. This study examines a boundary condition of these conflicting predictions. We argue that a firm's resource endowment af...
