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作者：Yang, Zongsen; Fu, Xingyu; Gao, Pin; Chen, Ying-Ju
作者单位：The Chinese University of Hong Kong, Shenzhen; University of New South Wales Sydney; Hong Kong University of Science & Technology
摘要：Problem definition : The loyalty penalty refers to a pricing strategy where companies charge higher prices to loyal customers for exploitation while offering lower prices to nonloyal customers for attraction. To address this unfair business practice, various regulatory agencies, such as the Competition and Markets Authority and the Financial Conduct Authority in the United Kingdom, have proposed or implemented regulations aimed at promoting fairness in pricing. In this study, we analyze the im...
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作者：Hou, Ting; Li, Meng; Tan, Yinliang (Ricky); Zhao, Huazhong
作者单位：Shanghai University of Finance & Economics; University of Houston System; University of Houston; China Europe International Business School; City University of Hong Kong
摘要：Problem definition: : Artificial intelligence (AI) assistants-software agents that can perform tasks or services for individuals-are among the most promising AI applications. However, little is known about the adoption of AI assistants by service providers (i.e., physicians) in a real-world healthcare setting. In this paper, we investigate the impact of the AI smartness (i.e., whether the AI assistant is powered by machine learning intelligence) and the impact of AI transparency (i.e., whether...
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作者：Lim, Freddy; Chun, So Yeon; Satopaa, Ville
作者单位：INSEAD Business School; INSEAD Business School; INSEAD Business School
摘要：Problem definition: : Loyalty programs have greatly expanded in scale and scope, and loyalty points issued by firms serve as a new form of currency alongside the traditional currency of money. In this paper, we study how consumers decide to pay with points or money for a purchase and how these decisions are affected by consumers' points earning characteristics. Methodology/results: : We develop a model of consumers' payment choices and estimate it on proprietary loyalty program data from a maj...
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作者：Leng, Mingming; Becerril-Arreola, Rafael; Parlar, Mahmut; Ferguson, Mark
作者单位：Lingnan University; University of South Carolina System; University of South Carolina Columbia; McMaster University
摘要：Problem definition: We investigate how the characteristics of consumers and a service firm influence the firm's optimal pricing and promised delivery-time decisions as well as the optimal investment in the quality of delivery reliability information available to consumers. Methodology/results: We use utility, queuing, and choice modeling theories to model consumers' behavior and to find solutions to the firm's profit maximization problem. Managerial implications: The optimal strategy is to dis...
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作者：Li, Guokai; Chen, Ningyuan; Gallego, Guillermo; Gao, Pin; Kou, Steven
作者单位：The Chinese University of Hong Kong, Shenzhen; University of Toronto; Boston University
摘要：Problem definition: : We consider two business models for a two-sided economy under uncertainty: dealership and marketplace with fulfillment services. Although both business models can bridge the gap between demand and supply, it is not clear which model is better for the firm or for the consumers. Methodology/results: : We show that, whereas the two models differ substantially in pricing power, inventory risk, fee structure, and fulfillment time, both models share several important features w...
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作者：Peng, Xiaoshan; Wu, Owen Q.; Souza, Gilvan C.
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; University of Tennessee System; University of Tennessee Knoxville
摘要：Problem definition: : More than 99% of the new power generation capacity to be installed in the United States from 2023 to 2050 will be powered by wind, solar, and natural gas. Additionally, large-scale battery systems are planned to support power systems. It is paramount for policymakers and electric utilities to deepen the understanding of the operational and investment relations among renewable, flexible (natural gas -powered), and storage capacities. In this paper, we optimize both the joi...
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作者：Perakis, Georgia
作者单位：Massachusetts Institute of Technology (MIT)
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作者：Hassanzadeh, Ali; Hosseini, Mojtaba; Turner, John G.
作者单位：University of Manchester; Alliance Manchester Business School; University of Iowa; University of California System; University of California Irvine
摘要：Problem definition: : Professional sports leagues may be suspended because of various reasons, such as the recent coronavirus disease 2019 pandemic. A critical question that the league must address when reopening is how to appropriately select a subset of the remaining games to conclude the season in a shortened time frame. Despite the rich literature on scheduling an entire season starting from a blank slate, concluding an existing season is quite different. Our approach attempts to achieve t...
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作者：Adelman, Daniel; Wang, Kanix
作者单位：University of Chicago; University System of Ohio; University of Cincinnati
摘要：Problem definition: Through the laws of inheritance, knowing an individual's genetic status informs disease risk for family members, but current protocols for deciding whom to genetically test only consider one person at a time rather than design an optimal testing plan for the entire family. Methodology/results: We develop a Markov decision process framework for maximizing the net benefits of genetic testing that integrates a Bayesian network of genetic statuses, with a functional representat...
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作者：Long, Zhenghua; Tezcan, Tolga; Zhang, Jiheng
作者单位：Nanjing University; Rice University; Hong Kong University of Science & Technology
摘要：Problem definition: We study customer service chat (CSC) systems, in which agents can serve multiple customers simultaneously, with generally distributed service and patience times. The multitasking capability of agents introduces idiosyncratic challenges when making routing and staffing decisions. Methodology/results: To determine the dynamic matching of arriving customers with available agents, we first formulate a routing linear program (LP) based on system primitives. Inspired by the optim...
