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作者：Voss, Chris; Roth, Aleda V.; Chase, Richard B.
作者单位：University of London; London Business School; Clemson University; University of Southern California
摘要：T his paper explores the customer experience paradigm as it pertains to service operations strategy and design. First, we operationally define and discuss the concept of customer experience. In this context, we propose a reframing of the strategic role of operations strategy as one of choreographing experience-centric services. We then introduce the concept of services as destinations as an emerging business model for classifying experiential service strategies. Our conceptual typology of expe...
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作者：Lee, Su-Yol; Klassen, Robert D.
作者单位：Chonnam National University; Western University (University of Western Ontario); University Western Ontario Hospital
摘要：The limited capabilities and resources available within many small- and medium-sized enterprises frequently hamper an effective response to environmental pressures, which in turn hurts large buying firms (i.e., customers). Using a case study method with multiple suppliers of two large buying firms, we mapped factors that initiated and improved environmental capabilities in small- and medium-sized enterprises over time. Through several specific mechanisms, buyers' green supply chain management ...
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作者：[Anonymous]
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作者：Schroeder, Roger G.
作者单位：University of Minnesota System; University of Minnesota Twin Cities
摘要：Rigorous development of theory in operations management has been lacking. Although many theories have been proposed, they are often not developed in a format and depth that can be falsified, refined, or supported. This special issue includes three papers that illustrate rigorous development of theory for future testing using mathematical, simulation, or managerial approaches.
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作者：Kouvelis, Panos; Li, Jian
作者单位：Washington University (WUSTL); Northeastern Illinois University
摘要：We consider replenishment decisions for a constant rate demand environment from a supplier with uncertain lead times. We study the potential use of a flexible backup supplier as an emergency response to accurate lead-time information arriving at (or close after) the beginning of the demand interval and well after an original order with the stochastic lead-time supplier has been placed. The emergency response decisions involve whether to order and how much from the flexible backup supplier, wit...
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作者：Choi, Hyun-cheol Paul; Blocher, James D.; Gavirneni, Srinagesh
作者单位：California State University System; California State University Fullerton; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Cornell University
摘要：New developments in corporate information technology Such as enterprise resource planning systems have significantly increased the flow of information among members of supply chains. However, the benefits of sharing information can vary depending on the supply chain structure and its operational characteristics. Most of the existing research has studied the impact of sharing downstream information (e.g., a manufacturer sharing information with its suppliers). We evaluate the benefits of sharin...
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作者：Nagarajan, Mahesh; Rajagopalan, S.
作者单位：University of British Columbia; University of Southern California
摘要：Vendor managed inventory systems are becoming increasingly popular. An important issue in implementing a vendor managed inventory scheme is the contracting terms that dictate the ownership of the inventory and the responsibility of inventory replenishment decisions. Thus the performance of a vendor managed system crucially depends on these terms and on how inventory-related costs are shared in a supply chain. We consider a system where a manufacturer supplies a single product to a retailer who...
