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作者：Khouja, Moutaz; Zhou, Jing
作者单位：University of North Carolina; University of North Carolina Charlotte
摘要：We examine the use of consumer cash mail-in rebates offered by a manufacturer in a Stackelberg game where the manufacturer is the leader and the retailer is the follower. Our analysis indicates that rebates are profitable for manufacturers if consumers are inconsistent in the sense that their rebate valuation when they make purchase decisions is independent of their redemption probabilities when they make redemption decisions. If the manufacturer keeps the wholesale price unchanged, then the r...
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作者：Brabazon, Philip G.; MacCarthy, Bart; Woodcock, Andrew; Hawkins, Robert W.
作者单位：University of Nottingham; Ford Motor Company
摘要：Mass customization has been viewed as desirable but difficult to achieve in the volume automotive sector. Here we consider flexibility in automotive order fulfillment systems to enhance the ability to satisfy customers with their desired vehicle variants within acceptable delivery lead times. Two types of flexibility are compared in a Virtual-Build-to-Order system-reconfiguration in the planning pipeline and interdealer trading. A representative simulation model is used to investigate the impa...
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作者：Camdereli, Almula Z.; Swaminathan, Jayashankar M.
作者单位：Georgetown University; University of North Carolina; University of North Carolina Chapel Hill
摘要：Misplaced inventory is a major operational problem in many supply chains. Radio-frequency identification (RFID) technology has been publicized as a promising solution for the misplaced inventory. Adoption of this technology has a fixed cost and variable cost of implementation, which can cause incentive issues in the supply chain. In this paper, we consider a supply chain under misplacement of inventory subject to uncertain demand. We study both centralized and decentralized cases and identify ...
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作者：Ou, Jinwen; Hsu, Vernon N.; Li, Chung-Lun
作者单位：Jinan University; Chinese University of Hong Kong; Hong Kong Polytechnic University
摘要：We consider the scheduling of truck arrivals at an air cargo terminal. By coordinating arrivals of cargo delivery trucks with outbound flight departure schedules, some of the shipments can be transferred directly to the departing flights, while others will be stored at the terminal's storage facility and incur extra handling and storage costs. The objective is to obtain a feasible schedule so as to minimize the total cost of operations. We formulate the problem as a time-indexed integer progra...
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作者：Bendoly, Elliot; Croson, Rachel; Goncalves, Paulo; Schultz, Kenneth
作者单位：Emory University; University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Dallas; Massachusetts Institute of Technology (MIT); University of Alberta
摘要：Whenever intrepid researchers venture into new terrain, they find that they require knowledge outside of their formal training. This paper reviews bodies of knowledge for operations management (OM) researchers interested in the new area of Behavioral Operations. We highlight theoretical constructs and empirical phenomena from cognitive psychology, social psychology, group dynamics, and system dynamics. We also provide a guide for where to go to learn more about each body of knowledge. Our over...
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作者：Zhang, Xiaolong; Zhao, Yao
作者单位：University System of Georgia; Georgia Southern University; Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark
摘要：This paper considers two parallel supply chains with interacting demand streams. Each supply chain consists of one supplier and one retailer. The two demand streams are jointly described with a vector autoregressive time-series process in which they interact and their respective innovation errors correlate contemporaneously. For each supply chain, we develop insights into when and how much the supplier and the retailer can improve on their forecasting accuracy if the external demand history of...
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作者：Akcay, Yalcin; Balakrishnan, Anant; Xu, Susan H.
作者单位：Koc University; University of Texas System; University of Texas Austin; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Resource flexibility is an important tool for firms to better match capacity with demand so as to increase revenues and improve service levels. However, in service contexts that require dynamically deciding whether to accept incoming jobs and what resource to assign to each accepted job, harnessing the benefits of flexibility requires using effective methods for making these operational decisions. Motivated by the resource deployment decisions facing a professional service firm in the workplac...
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作者：Venkatesh, Viswanath; Bala, Hillol; Sykes, Tracy Ann
作者单位：University of Arkansas System; University of Arkansas Fayetteville; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Australian National University
摘要：India is an important frontier for economic growth, investments, and development. The service sector, like the manufacturing industry, in India is booming. Following the trend of their western counterparts, service organizations in India are implementing enterprise-level information and communication technologies (ICTs) to support service processes. In this paper, we used socio-technical systems theory to develop hypotheses about the effects of ICTs on the five job characteristics, i.e., skill...
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作者：Meester, Geoffrey A.; Mehrotra, Anuj; Natarajan, Harihara Prasad; Seifert, Michael J.
作者单位：University of Miami; Pfizer; Pfizer USA
摘要：Driven by market pressures, financial service firms are increasingly partnering with independent vendors to create service networks that deliver greater profits while ensuring high service quality. In the management of call center networks, these partnerships are common and form an integral part of the customer care and marketing strategies in the financial services industry. For a financial services firm, configuring such a call center service network entails determining which partners to sel...
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作者：Levin, Yuri; McGill, Jeff; Nediak, Mikhail
作者单位：Queens University - Canada
摘要：We introduce a dynamic pricing model for a monopolistic company selling a perishable product to a finite population of strategic consumers (customers who are aware that pricing is dynamic and may time their purchases strategically). This problem is modeled as a stochastic dynamic game in which the company's objective is to maximize total expected revenues, and each customer maximizes the expected present value of utility. We prove the existence of a unique subgame-perfect equilibrium pricing p...
