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作者：Apte, Uday M.; Cavaliere, Richard A.; Kulkarni, Shailesh S.
作者单位：United States Department of Defense; United States Navy; Naval Postgraduate School; Saint Joseph's University; University of North Texas System; University of North Texas Denton
摘要：Information-intensive services (IIS), such as financial services, business services, health care, and education, form a large and growing part of the service sector in the US economy. In this paper we present a classification of IIS based on their operational characteristics. We also propose empirically grounded conceptual analysis and prescriptive frameworks useful for the improvement of certain types of IIS. By conducting statistical analyses of a large sample of claims data from one of the ...
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作者：Bollapragada, Srinivas; Nair, Suresh K.
作者单位：General Electric; University of Connecticut
摘要：Consumer delinquencies are a major problem for banks and other credit card issuers. These firms have collection centers across the country to collect outstanding balances from delinquent accounts. Their main strategy is to first send reminder notices and, if that does not work, to telephone delinquent customers and request payment. The latter often becomes necessary, resulting in high costs of collection. Automated dialers are used to make the calls, and when the call goes through, it is direc...
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作者：Chen, Chien-Ming; Gong, Yeming; de Koster, Rene B. M.; van Nunen, Jo A. E. E.
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
摘要：This paper develops a novel framework to evaluate the integral performance of order picking systems with different combinations of storage and order picking policies. The warehousing literature on order picking mostly considers minimizing either elapsed time or distance as the sole objective, whereas warehouse managers in a supply chain have to look beyond single-dimensional performance and consider trade-offs among different criteria. Thus managers still need a unified and efficient framework...
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作者：Hatzakis, Emmanuel D. (Manos); Nair, Suresh K.; Pinedo, Michael
作者单位：University of Connecticut; New York University
摘要：We provide an overview of the state of the art in research on operations in financial services. We start by highlighting a number of specific operational features that differentiate financial services from other service industries, and discuss how these features affect the modeling of financial services. We then consider in more detail the various different research areas in financial services, namely systems design, performance analysis and productivity, forecasting, inventory and cash manage...
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作者：Rosenzweig, Eve D.; Easton, George S.
作者单位：Emory University
摘要：An ongoing, important question in the operations strategy literature pertains to tradeoffs: Can manufacturers focus on multiple priorities simultaneously or achieve strength on multiple capabilities without sacrificing performance of another? In this paper, we accumulate, integrate, and examine the wide spectrum of conclusions reached in the literature concerning tradeoffs using modified meta-analysis methods. Based on two decades of empirical research in operations strategy, we find that the ...
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作者：Dawande, Milind; Drobouchevitch, Inna; Rajapakshe, Tharanga; Sriskandarajah, Chelliah
作者单位：University of Texas System; University of Texas Dallas; Korea University
摘要：A few weeks before the start of a major season, movie distributors arrange a private screening of the movies to be released during that season for exhibitors and, subsequently, solicit bids for these movies (from exhibitors). Since the number of such solicitations far exceeds the number of movies that can be feasibly screened at a multiplex (i.e., a theater with multiple screens), the problem of interest for an exhibitor is that of choosing a subset of movies for which to submit bids to the di...
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作者：Galbreth, Michael R.; Blackburn, Joseph D.
作者单位：University of South Carolina System; University of South Carolina Columbia; Vanderbilt University
摘要：The condition of the used products acquired by remanufacturing firms often varies widely. A firm can manage this variation by acquiring a quantity of used items that exceeds demand, enabling it to remanufacture a subset of the acquired items in the best condition. As more excess items are acquired, the firm can increase its selectivity and lower its remanufacturing costs. In this paper, we examine the tradeoff of acquisition and scrapping costs vs. remanufacturing costs when used product condi...
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作者：Mehrotra, Mili; Dawande, Milind; Sriskandarajah, Chelliah
作者单位：University of Minnesota System; University of Minnesota Twin Cities; University of Texas System; University of Texas Dallas
摘要：The overuse of its currency processing operations by depository institutions (DIs) has motivated the Federal Reserve (Fed) to propose new currency recirculation guidelines. The Fed believes that DIs should play a more active role in recirculating fit (i.e., usable) currency so that the societal cost of providing currency to the public is minimized. The Fed characterizes the overuse by the extent of cross shipping, a practice in which the same DI deposits and withdraws currency of the same deno...
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作者：Cattani, Kyle D.; Dahan, Ely; Schmidt, Glen M.
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of California System; University of California Los Angeles; Utah System of Higher Education; University of Utah
摘要：Consider a manufacturer who mass customizes variants of a product in make-to-order fashion, and also produces standard variants as make-to-stock. A traditional manufacturing strategy would be to employ two separate manufacturing facilities: a flexible plant for mass-customized items and an efficient plant for standard items. We contrast this traditional focus strategy with an alternative that better utilizes capacity by combining production of mass-customized and standard items in one of two a...
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作者：Rao, Ramesh K. S.; Gutierrez, Genaro J.
作者单位：University of Texas System; University of Texas Austin; University of Texas System; University of Texas Austin
摘要：This paper establishes a critically important positive role for operations management practices and financial hedging. We show that operations management decisions and financial hedging are intertwined, and we advance a framework that can identify their combined effects on investors' wealth. We show that: (a) firms (publicly traded corporations) will optimally hold adequate riskless working capital (e.g., cash) to minimize the cost of obtaining non-financial inputs, and the magnitude of this c...
