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作者：Sharma, Luv; Chandrasekaran, Aravind; Bendoly, Elliot
作者单位：University of South Carolina System; University of South Carolina Columbia; University System of Ohio; Ohio State University
摘要：This research examines the performance benefits of the Office of Patient Experience (OPX), a new administrative innovation in the health care industry. OPX is an independent structure within a hospital, having its own annual budget and full-time staff, and is responsible for improving patient experience during the hospital stay. We specifically investigate the effectiveness of OPXs in improving experiential quality (EQ), measured as the quality of interactions between hospital's caregivers and...
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作者：Li, Shan; Chen, Kay-Yut
作者单位：City University of New York (CUNY) System; Baruch College (CUNY); University of Texas System; University of Texas Arlington
摘要：Motivated by the emergence of the Internet-enabled inventory sharing across firms, we investigate different commitment scenarios of decentralized inventory sharing platforms, through a behavioral lens. In particular, we consider two transfer price commitment settings (ex ante or ex post depending on whether or not the inventory transfer price is committed before demand realization) and two sharing commitment rules (automatic or voluntary depending on whether or not inventory sharing are pre-co...
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作者：Cai, Dongling; Jiang, Li
作者单位：Sun Yat Sen University; Hong Kong Polytechnic University
摘要：We investigate price and stock competition between two retailers selling to a market with uncertain size. Prior to knowing the actual market size, retailers choose stocking quantities before prices under prestocking but adopt the reverse sequence under prepricing. After the actual market size is realized, each customer chooses to purchase from a retailer to maximize utility. Each retailer satisfies its local demand up to availability. A customer with unmet demand at the local retailer may cont...
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作者：Sinha, Ashesh Kumar; Krishnamurthy, Ananth
作者单位：Kansas State University; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore
摘要：We analyze production and capacity utilization strategies in a supply chain where individual components can be made either at a shared in-house manufacturing facility or at dedicated facilities of external subcontractors. The manufacturer and the subcontractor differ in terms of costs, production capacities, rates, and service level capabilities. Using Markov decision process models, we determine the optimal policy and characterize its structure. We derive the set of conditions that partitions...
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作者：Zhao, Wenhui; Hall, Nicholas G.; Liu, Zhixin
作者单位：Shanghai Jiao Tong University; University System of Ohio; Ohio State University; University of Michigan System; University of Michigan
摘要：We consider a company that schedules the tasks of its projects to maximize their expected net present value (ENPV) when tasks may fail. The failure of any task terminates the project immediately. We show that for projects with certain decreasing failure rates, the ENPV optimization problem can be solved using a linear program. The main focus of our work is on how constant task failure rates contribute to decreasing project risk as tasks are completed. Under constant task failure rate, earlier ...
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作者：Akcay, Yalcin; Li, Yunke; Natarajan, Harihara Prasad
作者单位：University of Melbourne
摘要：We study a single-period inventory planning problem for a category of substitutable products. This is an important practical problem facing category managers who have to maintain high service levels for constantly expanding product catalogs. We formulate the problem as a stochastic optimization model that minimizes the total stocking cost subject to service level requirements, which consist of product-specific and category-wide targets for inventory availability (ready rates) through the selli...
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作者：Ba, Sulin; Jin, Yuan; Li, Xinxin; Lu, Xianghua
作者单位：University of Connecticut; Texas Tech University System; Texas Tech University; Fudan University
摘要：Using a unique dataset that includes individually identifiable consumer online browsing and purchase data in the restaurant industry, this paper examines how individual consumer shopping characteristics and product characteristics moderate the effect of online reviews on individual consumer choice based on information search theory and signaling theory. We find that different dimensions of reviews have distinctive impacts on consumers with different information search needs and behaviors based...
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作者：Ma, Buqing; Di, Chenchen; Hsiao, Lu
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Illinois System; University of Illinois Urbana-Champaign; National Chung Hsing University
摘要：This study investigates a firm's return window decision in a distribution channel. Conventional wisdom posits that compared to a centralized channel, a decentralized channel induces worse services (e.g., a shorter return window) because of double marginalization. We build a model consisting of one manufacturer, one retailer, and consumers who are heterogeneous in their willingness-to-pay (WTP) for product quality. Counterintuitively, we find that the return window can be longer in a decentrali...
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作者：Cohen, Maxime C.; Gupta, Swati; Kalas, Jeremy J.; Perakis, Georgia
作者单位：McGill University; University System of Georgia; Georgia Institute of Technology; Massachusetts Institute of Technology (MIT)
摘要：We study a multi-period, multi-item dynamic pricing problem faced by a retailer. The objective is to maximize the total profit by choosing prices, while satisfying several business rules. The strength of our work lies in our graphical model reformulation, which allows us to use ideas from combinatorial optimization. We do not make any assumptions on the structure of the demand function. The complexity of our method depends linearly on the number of time periods but is exponential in the memory...
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作者：Ertekin, Necati; Ketzenberg, Michael E.; Heim, Gregory R.
作者单位：University of Minnesota System; University of Minnesota Twin Cities; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：This study contributes to the understanding of consumer return behavior by examining associations between in-store customer shopping experiences and subsequent customer returns. Return rates can vary a great deal across stores within a company and across salespersons within a store. We empirically examine returns across these two levels with respect to three retail service quality dimensions: salesperson friendliness, salesperson competence, and store environment. We conduct a detailed analysi...
