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作者：Chen, Zhijun; Zhu, Jing; Zhou, Mingjian
作者单位：University of Western Australia; Hong Kong University of Science & Technology; Harbin Institute of Technology
摘要：Building on a social identity framework, our cross-level process model explains how a manager's servant leadership affects frontline employees' service performance, measured as service quality, customer-focused citizenship behavior, and customer-oriented prosocial behavior. Among a sample of 238 hairstylists in 30 salons and 470 of their customers, we found that hair stylists' self-identity embedded in the group, namely, self-efficacy and group identification, partially mediated the positive e...
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作者：Duguid, Michelle M.; Thomas-Hunt, Melissa C.
作者单位：Washington University (WUSTL); University of Virginia
摘要：The deleterious effects of stereotyping on individual and group outcomes have prompted a search for solutions. One approach has been to increase awareness of the prevalence of stereotyping in the hope of motivating individuals to resist natural inclinations. However, it could be that this strategy creates a norm for stereotyping, which paradoxically undermines desired effects. The present research demonstrates that individuals who received a high prevalence of stereotyping message expressed mo...
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作者：Kouchaki, Maryam; Desai, Sreedhari D.
作者单位：Northwestern University; University of North Carolina; University of North Carolina Chapel Hill
摘要：People often experience anxiety in the workplace. Across 6 studies, we show that anxiety, both induced and measured, can lead to self-interested unethical behavior. In Studies 1 and 2, we find that compared with individuals in a neutral state, anxious individuals are more willing (a) to participate in unethical actions in hypothetical scenarios and (b) to engage in more cheating to make money in situations that require truthful self-reports. In Studies 3 and 4, we explore the psychological mec...
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作者：Oc, Burak; Bashshur, Michael R.; Moore, Celia
作者单位：Bocconi University; Singapore Management University; University of London; London Business School
摘要：Subordinates are often seen as impotent, able to react to but not affect how powerholders treat them. Instead, we conceptualize subordinate feedback as an important trigger of powerholders' behavioral self-regulation and explore subordinates' reciprocal influence on how powerholders allocate resources to them over time. In 2 experiments using a multiparty, multiround dictator game paradigm, we found that when subordinates provided candid feedback about whether they found prior allocations to b...
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作者：Rockstuhl, Thomas; Ang, Soon; Ng, Kok-Yee; Lievens, Filip; Van Dyne, Linn
作者单位：Nanyang Technological University; Ghent University; Michigan State University
摘要：Although the term situational judgment test (SJT) implies judging situations, existing SJTs focus more on judging the effectiveness of different response options (i.e., response judgment) and less on how people perceive and interpret situations (i.e., situational judgment). We expand the traditional SJT paradigm and propose that adding explicit assessments of situational judgment to SJTs will provide incremental information beyond that provided by response judgment. We test this hypothesis acr...
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作者：Beus, Jeremy M.; Dhanani, Lindsay Y.; McCord, Mallory A.
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作者：Bosco, Frank A.; Aguinis, Herman; Singh, Kulraj; Field, James G.; Pierce, Charles A.
作者单位：Virginia Commonwealth University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; South Dakota State University; University of Memphis
摘要：Effect size information is essential for the scientific enterprise and plays an increasingly central role in the scientific process. We extracted 147,328 correlations and developed a hierarchical taxonomy of variables reported in Journal of Applied Psychology and Personnel Psychology from 1980 to 2010 to produce empirical effect size benchmarks at the omnibus level, for 20 common research domains, and for an even finer grained level of generality. Results indicate that the usual interpretation...
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作者：Farmer, Steven M.; Van Dyne, Linn; Kamdar, Dishan
作者单位：Wichita State University; Michigan State University; Michigan State University's Broad College of Business; Indian School of Business (ISB)
摘要：This article develops the argument that team-member exchange (TMX) relationships operate at both between-and within-group levels of analysis to influence an employee's sense of identification with coworkers in the group and their helping organizational citizenship behavior (OCB) directed at coworkers. Specifically, we propose that relatively higher quality TMX relationships of an employee as compared with other members of the group influence an employee's sense of positive uniqueness, whereas ...
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作者：Krumm, Stefan; Lievens, Filip; Hueffmeier, Joachim; Lipnevich, Anastasiya A.; Bendels, Hanna; Hertel, Guido
作者单位：Free University of Berlin; Ghent University; City University of New York (CUNY) System; Queens College NY (CUNY); City University of New York (CUNY) System; University of Munster
摘要：Whereas situational judgment tests (SJTs) have traditionally been conceptualized as low-fidelity simulations with an emphasis on contextualized situation descriptions and context-dependent knowledge, a recent perspective views SJTs as measures of more general domain (context-independent) knowledge. In the current research, we contrasted these 2 perspectives in 3 studies by removing the situation descriptions (i.e., item stems) from SJTs. Across studies, the traditional contextualized SJT persp...
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作者：Hulsheger, Ute R.; Lang, Jonas W. B.; Schewe, Anna F.; Zijlstra, Fred R. H.
作者单位：Maastricht University; Ghent University; University of Bielefeld
摘要：We investigated the relationship between deep acting, automatic regulation and customer tips with 2 different study designs. The first study was a daily diary study using a sample of Dutch waiters and taxi-drivers and assessed the link of employees' daily self-reported levels of deep acting and automatic regulation with the amount of tips provided by customers (N = 166 measurement occasions nested in 34 persons). Whereas deep acting refers to deliberate attempts to modify felt emotions and inv...
