-
作者：Miller, KD; Chen, WR
作者单位：Purdue University System; Purdue University; INSEAD Business School
摘要：March and Shapira's (1987, 1992) model of managers' risk preferences allows for shifts in attention between survival and aspiration levels. Our study provides initial empirical tests of their model using organizational data. We found that the variables affecting risk and the sizes (but not the signs) of these effects differed across performance categories. Organizations performing poorly showed increased risk as they neared bankruptcy. Other firms showed lower risk as performance improved rela...
-
作者：Dietz, J; Pugh, SD; Wiley, JW
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital; University of North Carolina; University of North Carolina Charlotte
摘要：Our aim in this study was to extend theory on service climate by examining two boundary conditions for the effects of service climate on customer attitudes. We hypothesized that (1) the more proximal and relevant the target of a service climate (a subunit versus an organization as a whole) to customers, and (2) the higher the frequency of contact between employees and customers, the stronger would be the relationship between service climate and customer attitudes. Both hypotheses received supp...
-
作者：Boswell, WR; Olson-Buchanan, JB
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; California State University System; California State University Fresno
摘要：Examining a neglected issue, we investigated the relationships between employees' feeling mistreated, grievance filing, the nature of the perceived mistreatment, and employee withdrawal. Results indicated higher exit-related withdrawal for those who perceived mistreatment and higher work withdrawal behavior for those who experienced personalized mistreatment. Withdrawal measures for grievance filers were not significantly different from those for nonfilers when we accounted for the role of per...
-
作者：Bansal, P; Clelland, I
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital; Radford University
摘要：Applying institutional theory, we argue that environmentally legitimate firms incur less unsystematic stock market risk than illegitimate firms. Firms earn environmental legitimacy when their performance with respect to the natural environment conforms to stakeholders' expectations. This relationship was supported with the analysis of media reports and stock prices of 100 firms over a five-year period. The analysis also showed that firms with low environmental legitimacy can attenuate this eff...
-
作者：Liao, H; Chuang, A
作者单位：Rutgers University System; Rutgers University New Brunswick; National Taiwan University of Science & Technology
摘要：Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees, 44 managers, and 1,993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated with employee service performance: conscientiousness and extraversion explained within-store variance, and service climate and employee involvement explained between-store variance. Further, employee service perfo...
-
作者：Amis, J; Slack, T; Hinings, CR
作者单位：University of Memphis; University of Alberta; University of Alberta
摘要：The purpose of this research was to explore how the pace, sequence, and linearity of change can affect the outcome of radical transformations. Real-time data collected over 12 years showed that, contrary to popular belief, wide-scale rapid change was not a determining factor. However, early change to specific high-impact elements was found to be necessary for completing radical transitions. Further, analysis conducted at the suborganization level provided insight into the ways in which change ...
-
作者：Anand, N; Watson, MR
作者单位：University of London; London Business School; New York University
摘要：We show how award ceremony rituals influence organizational field evolution through four critical processes: distributing prestige in situated performances; enacting a highly charged ceremonial form designed to attract the collective attention of a field; serving as a medium for surfacing and resolving conflicts about the legitimacy of field participants; and tightening horizontal linkages within the field. Using the Grammy Awards as a case study, we present a mixed-method, longitudinal analys...
-
作者：Bergh, DD
-
作者：Perrewé, PL; Zellars, KL; Ferris, GR; Rossi, AM; Kacmar, CJ; Ralston, DA
作者单位：State University System of Florida; Florida State University; University of North Carolina; University of North Carolina Charlotte; University of Oklahoma System; University of Oklahoma - Norman
摘要：We examined the neutralizing effects of political skill on relationships between perceived role conflict and strain. Strain was measured as psychological anxiety, somatic complaints, and physiological strain (heart rate and systolic and diastolic blood pressure). Results support the moderating effects of political skill: greater political skill reduced the negative effects of role conflict on all types of strain.
-
作者：Kalnins, A
作者单位：University of Southern California
摘要：The theory of multimarket contact has important but uninvestigated implications for interactions among a firm's divisions because divisions often meet and even compete in multiple geographical and product markets. I hypothesize that firms with incentives to induce competition among divisions will act to reduce levels of multimarket contact among those divisions. Further, I predict that, in markets with substantial uncertainty, firms will increase divisional multimarket contact. I find support ...
