Experiencing mistreatment at work: The role of grievance filing, nature of mistreatment, and employee withdrawal

• 成果类型: Article
• 署名作者: Boswell, WR; Olson-Buchanan, JB
• 署名单位: Texas A&M University System; Texas A&M University College Station; Mays Business School; California State University System; California State University Fresno
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/20159565
• 发表日期: 2004
• 页码: 129-139
• 关键词: ORGANIZATIONAL JUSTICE; DISPUTE RESOLUTION; empirical-analysis; SOCIAL-EXCHANGE; behaviors; attitudes; CONFLICT; IMPACT; firm

摘要

Examining a neglected issue, we investigated the relationships between employees' feeling mistreated, grievance filing, the nature of the perceived mistreatment, and employee withdrawal. Results indicated higher exit-related withdrawal for those who perceived mistreatment and higher work withdrawal behavior for those who experienced personalized mistreatment. Withdrawal measures for grievance filers were not significantly different from those for nonfilers when we accounted for the role of perceived mistreatment.