Perceived Organizational Red Tape and Organizational Performance in Public Services

• 成果类型: Article
• 署名作者: Jacobsen, Christian Botcher; Jakobsen, Mads Leth
• 署名单位: Aarhus University; Aarhus University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12817
• 发表日期: 2018
• 页码: 24-36
• 关键词: Motivation; formalization; perceptions; leadership; IMPACT; rules; LAW

摘要

The claim that perceived organizational red tape hampers public services has become a central theme in public administration research. Surprisingly, however, few scholars have empirically examined the impact of perceived red tape on organizational performance. This article empirically analyzes how perceived organizational red tape among managers and frontline staff relates to objectively measured performance. The data consist of survey responses from teachers and principals at Danish upper secondary schools combined with grade-level administrative performance data. Based on theories of red tape and motivation crowding, the authors hypothesize that perceived organizational red tape reduces performance within such organizations. The empirical result is a small negative relationship between staff perception of red tape and performance and no relationship between manager-perceived red tape and performance.