Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda

• 成果类型: Article
• 署名作者: de Geus, Christa J. C.; Ingrams, Alex; Tummers, Lars; Pandey, Sanjay K.
• 署名单位: University of Amsterdam; Vrije Universiteit Amsterdam; Leiden University; Leiden University - Excl LUMC; Utrecht University; George Washington University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13141
• 发表日期: 2020
• 页码: 259-270
• 关键词: EXTRA-ROLE BEHAVIORS; PERFORMANCE WORK SYSTEMS; EMPIRICAL-EXAMINATION; service motivation; MEDIATING ROLE; transformational leadership; cutback management; teachers; COMMITMENT; OCB

摘要

This article presents a systematic literature review of organizational citizenship behavior (OCB) in the public sector. The findings show that although OCB is gaining more attention in the public sector, research often does not take specific public sector characteristics or concepts into account. Based on the available evidence, the authors develop a framework of antecedents, outcomes, mediators, and moderators of OCB. Three areas for future research are recommended: (1) regarding theory: link OCB to public sector concepts such as bureaucratic red tape, public leadership, and public service motivation; (2) regarding research designs: use stronger survey designs, experiments, and case studies and devote more attention to cross-sectoral and cross-country differences; and (3) regarding the consequences of OCB: address the gap in our knowledge of how OCB has an impact on public organizations, including negative impacts.