Inclusivity in Online Platforms: Recruitment Strategies for Improving Participation of Diverse Sociodemographic Groups

• 成果类型: Article
• 署名作者: van den Berg, Annelieke C.; Giest, Sarah N.; Groeneveld, Sandra M.; Kraaij, Wessel
• 署名单位: Leiden University; Leiden University - Excl LUMC; Leiden University - Excl LUMC; Leiden University; Leiden University; Leiden University - Excl LUMC; Leiden University; Leiden University - Excl LUMC
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13215
• 发表日期: 2020
• 页码: 989-1000
• 关键词: public-participation; citizen participation; Social pressure; e-government; life-cycle; engagement; BEHAVIOR; interventions; coproduction; conformity

摘要

Governments are increasingly implementing smart and digital approaches to promoting citizen participation. However, whether online participation platforms are tools that improve inclusivity in citizen participation remains underexplored. To address this gap, this article focuses on the role of recruitment messages and their effect on participation in an online participation platform by gender and age. A field experiment with a neighborhood census sample (N = 6,066) shows that online participation dips for younger and older citizens and is equal among women and men. For the age groups between 60 and 75, differences in the control and intervention recruitment messages significantly impacted participation. These findings can help public managers tailor recruitment strategies to facilitate inclusive participation and represent a first step toward learning what types of messages are effective for whom.