Technology features as triggers for sensemaking

• 成果类型: Article
• 署名作者: Griffith, TL
• 署名单位: Washington University (WUSTL)
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259137
• 发表日期: 1999
• 页码: 472-488
• 关键词: ELECTRONIC COMMUNICATION; ADAPTIVE STRUCTURATION; information technology; ORGANIZATIONS; implementation; adaptation; INNOVATION; cognition; PRODUCTS; systems

摘要

Technology implementation is complex and often unpredictable. Although previous research describes mechanisms related to the social construction of technology and technology use in organizations, researchers have focused little on the inputs to these models. In this article I attempt to fill this void by examining triggers for initial user sensemaking. The prediction of sensemaking should enhance the application of theories, such as adaptive structuration and inform the management of technology through greater anticipation of user understanding.